My recent conversation with Riot Support, some interesting stuff to read.

Reaper Review·4/6/2016, 7:45:36 PM·3 votes·768 views

(Pasted into imgur because it's too much text to slap on here directly.)

Figured it might interest some people with our thoughts and responses to one another. Agent Spoopy's a cool guy to keep hearing my thoughts and giving me feedback of his own, so props to him.

Something about the last message I got kinda bothers me, though, but I can't quite place it. It feels a bit... taunting, in a subtle kind of way? I'm trying not to let it bug me too much, though.

10 Comments

jpguy9024/6/2016, 8:28:25 PM4 votes

It good to see a Riot member taking time to look at your case like this. I dont really see his last message as threatening or taunting though, just more of warning. He doesn't want you to find yourself in the same situation.

Reaper Review4/6/2016, 10:41:45 PM3 votes

Yeah, I'm probably just being a bit paranoid. It just bugged me a bit that he told me "glad to see you're enjoying yourself on a new account" when it's in fact the exact opposite and I'm very much NOT enjoying it.

Advice on runes/masteries is great, except the account's only level 15 and progression is really slow when I'm losing most games for only ~50 XP (or playing bot games, which honestly get boring after a while). Seeing as my former account (this one) owns a decent number of T3 runes, I'd like to think I know my way around the rune system fairly well. It took years of grinding and two rune sales to get there, though, due to my inconsistent play schedule and also wanting to actually get champions as well.

I'm just so conflicted. I've had people offer to help me level, but I'm pretty sure they lost interest and have gone back to their original accounts where the game's actually enjoyable, not that I can blame them. It's just really hard to keep up my excellent showing of reform when I feel so trapped.

One of my friends who doesn't play League (in fact the only one of my friends who doesn't play it) told me I need to just leave the game behind and move on, and I've tried. Then I got a survey a month after my ban asking me if I was enjoying League. Then someone linked me that account info page, not realizing it mentioned money spent on it, so that was just more salt in the wound.

Now I'm here reading all these other threads from banned players and I can't help but think "and I'm the same as them". It doesn't matter that I have no ill intent in my words, or if I meant them or not. The fact is, the words were said, and I can't take them back.

I wanted to think I was better than that, that I could rise above it. Turns out I'm weaker than I thought, though, and here I am just trying to get my account back like everyone else.

I'm trying to look on the bright side. Trying to help others, and improve myself. All things that should make me feel better, but all it's doing is making me lose my mind. I just don't know what to do anymore, I'm completely torn at this point.

...Sorry that rant went on a bit longer than I would've liked, but I can't keep all of this to myself. It's only going to hurt me even more if I do.

Kei1434/6/2016, 10:17:55 PM2 votes

And people who don't understand the system only says they get automated response.

I mean, I knew that they used copy and paste responses at tier 1 support, but this still gives more visibility for those out there that believe otherwise.

The last sentence in the last post; I can see what he means. Hes coming from a "true reform" perspective, maybe similar to yours RR. There are lots of others out there with a "fake reform" such as what GoL does . I have seen his 14-day ban complaint message before, but he has learnt to get around it.

There was another post I've seen before from another permaed player, being neutral ingame with glhf and ggwp most the time. But he says deep down he hasn't changed sh%t. But I can't remember his name, nor can find where his post is.

I'm with Riot on that last comment and hope that someone can truely reform. But sometimes that might be too hard.

KVbqbFsC8e4/6/2016, 10:22:07 PM1 votes

You should be happy you got an actual response, and not a copy/paste answer like they do 99% of the time.

Troll Armada4/6/2016, 11:14:58 PM1 votes

I haven't read this yet, but, it's good to see that I'm not the only one who used write huge novels to Riot Support.

Reaper Review4/7/2016, 7:04:38 PM1 votes

I also asked him about exactly how punishment tiering works, and I thought I'd share his response on that.

Hey again,

That is something I can definitely help you out with! I'll outline all the steps your account went through below:

10 game chat restriction, October 24th 25 game chat restriction, November 3rd 2 week suspension, November 7th to 21st Permanent suspension, February 5th

I've heard this 3 months guess thrown around by a lot of players, and I'm not sure where it came from, but that's not quite how it works. Depending on the level you're at, the amount of time it takes to decay changes significantly. Higher tiers require a longer amount of time and more games played for the status to be adjusted. This is just an example so don't take it as an accurate representation, but a 10 game chat restriction could take only a week or 2 to wear off, while a 2 week suspension could take several months since it's the harshest punishment there is (prior to a permanent ban anyways).

Additionally, the amount of time it takes can be shortened or extended depending on the player's behavior. If a player has 10 games with good behavior for example, and then has 1 game of bad behavior, this could revert the progress made by those other games and keep the player's account in a state of negativity limbo.

While it is possible for an account to skip tiers and just jump to a permanent suspension, your account was escalate from a 2 week to a permanent one in this case.

Hope this helps to clear everything up for you. :)

Agent Spoopy Player Behavior & Game Support Candy Collector ᕕ( ᐛ )ᕗ