Barely a single game ever passes where someone doesn't intentionally feed, wishes cancer upon someones family or is involved in otherwise obviously and intentionally toxic behavior.
IFS doesn't need us to tell us the names of people, or who and when and why they ultimately received their ban, but it needs to be more strict and accurate.
The policy to not always let us know whether a punishment has been issues just looks like a diversion to me.
Edit: I do not report for the things that people usually call trolling. I don't give a shit about your KDA as long as it isn't intentional (you'd have to admit in chat), I do not care about peoples picks, their plays or misplays, whether they take my farms or steal a kill or take a buff. I report based on chat messages only.
They want you to know that maybe that person has been punished but they just didn't tell you. I report 1-3 players per game I play (Low Plat/High Gold).
And I've had mornings where very little people play and I had the same 3 people in my games, 3 games in a row. In each instance they were incredibly and I mean incredibly toxic, from death threats and to being f*ked to death by a dog.
Each of these games I issued reports, NOTHING came as a reply and the next game they were there again.
From the 3 people I've reported, who said something very clearly harassing/hate speech and not just some low key insult that you just shrug off, I've received a single response from IFS that someone was punished. And I don't even know if it's 1 of the 3 games as I received the "INSTANT FEEDBACK notification" (kappa) 2 days later. In that time span I obviously issued more reports.
And since they want to reduce their workload they don't make it easy to directly report to support.
I don't wanna fill out 20 kilometres of formulars everytime I wanna make sure a human looks at the game's chat log, when it is really necessary.
I feel like there should be a policy in place that allows for more simple direct reports if the player thinks that there is a SERIOUS chat violation taking place. Something so creatively toxic that the IFS can't detect
Opening the support page and selecting "serious chat violation" or some link that allows you to select one of your recent game's right away from a dropdown menu, to issue a quick, concise report that needs a human to look at the chat would be an amazing solution.
Obviously creating a massive amount of workload and thus costing Riot money in the end, but they've got 2 things to consider.
They themselves claimed they care about the player, prove it.
They would massively increase the user experience if people could be reassured that Riot actually intends to crack down on toxic players.
Edit:
I've been reminded by Support recently that "Wow you reported so many players to us, thanks for helping out, but don't forget that reporting from ingame is the best way to report". Truth is, it's not. It's not the best way to report, it's the easiest way and creates the least amount of work I suppose, but it's hardly an effective one. Maybe I just know too little about IFS... Who knows.
