@Riot So Riot is absolutely fine with people wishing cancer upon you

As long as they don't say it in-game, but in out of game chat?

One player got frustrated and wished cancer upon me and my family. He requested me before that to add him among my friends so I thought he might want to note something worthy. He just said that in the chat of the client, then removed himself from the friend list.

I don't care much, but since it's reportable behaviour Riot should not tolerate, since there's the whole phylosophy how it can hurt someone whose relative actually suffer from it, I reported it so that it would count among some kind of accumulation in case the player showed this behaviour more than just once. This is the response.

http://i.imgur.com/9YL9gUG.png

The proof.

[REDACTED]

So I expected they'd say something like - Yes, we will keep eye on his behaviour, but the support specialist simply said - well you can block him, so I don't care.

Okay, I can live with it, he himself admitted in the name of the message he's just tilted, maybe one-time thing, but then - can people wish cancer upon you in-game? You know, you CAN mute players in-game. What is the difference between doing this in-game and doing this in the client chat?

So Riot either:

1. School those "Specialists" at your Support service so that they understand your stance or
2. Make toxic behaviour non-reportable as you can choose to mute someone by the same reasoning

Don't care which one, but choose one, because this really seems just dumb and next time some well-known player will get banned for toxic behaviour in-game, I will bombard the thread that will emerge with this asking for explanation.

Thanks.

NOTE the player still played two days ago.

EDIT Like I don't understand the downvote. This is genuine question. I feel like people don't even read the real question here. You see other topics just saying "Don't say ggez" getting upvoted hard and this genuine question gets downvoted. Won't get it.