CAN I SUE RIOT GAMES???

Hellboy lV·Jun 17, 2016·4 votes·5,629 views

I recently started playing again on my season 2 account, bought a lot of RP yesterday. So today I try to log on into my account to play some ranked and a login error pops up saying that my account is currently inactive?? So my account is deleted or what??? I didn't get any warning, any justification, any help. And still not getting any help, don't think I'm ever going to get some! Nice, I just wasted a hundred dollars to get some sort of perma ban. Now I'm just wondering if I can sue Riot for implementing a kind of supreme dictatorship in their game. I'm pretty frustrated right now, this shouldn't happen!!

36 Comments

AraMoOseJun 17, 20163 votes

You can.

Since you agreed to the Terms of Service at every new patch, you will lose. But I'm sure many lawyers will be happy to take your money nonetheless.

EDIT : Forgive me I replied to the title and not the actual post. If you logged in successfully to buy the RP, the login error today is likely just that, an error. You can send a support ticket, but you need to be patient. Someone from the accounting department will likely respond to you tomorrow or, at the latest, monday, provided you don't keep updating your ticket (That puts you back on the bottom of the queue).

Hellboy lVJun 17, 20161 votes

Ok thank you..

GaleWinUnleashedJun 17, 20163 votes

Send a support ticket and try to get some info about why your account was (seemingly) suspended. If you were permabanned you should've gotten a pop-up when you tried to log in, so if that didn't show up it may be a mistake.

Hellboy lVJun 17, 20162 votes

I didn't get perm banned. https://imgur.com/h9ciqbh

Hellboy lVJun 17, 20162 votes

What I'm saying is that Riot should be limited in taking action in peoples accounts, regardless if It's their game. We spend money and should not get bad surprises like that. I'm hoping the support will solve my issue, and fast.

archerno1Jun 17, 20162 votes

[{quoted}](name=Hellboy lV,realm=NA,application-id=ZGEFLEUQ,discussion-id=GyIYBZ1Q,comment-id=000a,timestamp=2016-06-17T02:39:00.991+0000)

What I'm saying is that Riot should be limited in taking action in peoples accounts, regardless if It's their game. We spend money and should not get bad surprises like that. I'm hoping the support will solve my issue, and fast.

Its not "peoples" accounts. Its Riots accounts. All accounts we use belong to Riot and we all agreed to that. Its not like slavery, slaves didnt agree to treatment they had.

Reaper SorakaJun 17, 20162 votes

Short answer: no.

You agreed to the EULA and ToS which is pretty much bulletproof in a court of law.

As for if it were a bug, you should be able to just contact them and they wouldn't have a problem reinstating your account.

Troll ArmadaJun 17, 20161 votes

well, technically, they have not waived their right to sue, they've simply agreed to resolve disputes through arbitration.

....which will almost always side with the company. Welcome to the New Bu$$$h America!

Reaper SorakaJun 17, 20161 votes

Right, I assumed he was implying 'sue, win and get my money back.'

Scary DoorJun 17, 20161 votes

[{quoted}](name=Troll Armada,realm=NA,application-id=ZGEFLEUQ,discussion-id=GyIYBZ1Q,comment-id=000b0000,timestamp=2016-06-17T03:26:13.495+0000)

well, technically, they have not waived their right to sue, they've simply agreed to resolve disputes through arbitration.

....which will almost always side with the company. Welcome to the New Bu$$$h America!

Incorrect.

Your actions should be as follows:

Contact Riot support. If they reinstate your account then the issue is resolved.
If step 1 fails and they do not reinstate your account, contact your credit card company/bank and have the charges reversed. If you have any sort of decent standing with your bank they will do this without incident.
If step 2 fails then you may file a small claims action against Riot games. There are no lawyers in small claims court, it is simply plaintiff, defendant and judge. Unlike criminal cases that require proof beyond a reasonable doubt to assess a verdict, civil cases only require a burden of proof that is "more likely than not" or based upon a preponderance of evidence. You simply show that you spent the money, your account was banned and didn't get to use your digital property and a judge would almost certainly rule in your favor.

Online "contracts" are hardly legally binding as has been determined numerous times through the years. No contract may ever allow you to waive your constitutional rights, for example. I mean, it can ask you to do so, but it is not at all binding.

Now, small claims cases usually have a fee attached of around $15-$50 or so depending upon the location, also most cases take several months, if not a year or more, to be heard and resolved. Even then, a company can simply chose not to pay the judgement and then it's up to the plaintiff to get the funds themselves via collections, wage garnishment, property leans, etc. So, the bottom line here is...

Just contact Riot support. :)

DevilishMetalJun 18, 20161 votes

Just felt I should point out something. You're not buying digital property- you're buying the right to use Riot's property. If you get banned, they're TECHNICALLY not taking anything from you.

Scary DoorJun 18, 20161 votes

{quoted}

Just felt I should point out something. You're not buying digital property- you're buying the right to use Riot's property. If you get banned, they're TECHNICALLY not taking anything from you.

Correct, however a consumer has an expectation to access content for which they paid for (at least for a "reasonable" duration). Spending money and immediately being banned would most certainly APPEAR to be fraudulent in the eyes of a judge/arbitrator.

Don't get me wrong, I'm all about fairness for both consumer and entrepreneur when it comes to many business arrangements, contracts, etc. With that having been said, I know I tend to err on the side of the consumer because they are often the ones that get hosed.

jessieboixxxSep 30, 20171 votes

Thanks for this advice. Best I've seen yet. Most people on here are just RIOT bots that try to demoralize you for bringing up legitimate concerns about their horrible treatment of their customers. I'm surprised they haven't taken your comment down. They took my first comment down, bringing up their messed up mob rule system and unfair restricted access to player accounts. There's a reason they have an F rating on Better Business Bureau. I got to play the game for a week before they restricted access to my account, because my team reported me for being a noob in 1 match out of 100 or so. I spent $65 on the game, and only got to play for a week, and they won't refund me or work with me in any way. Then they closed my ticket as solved... They are scamming their customers. I would upvote your comment, but I'm restricted from doing that. lol.

Colgate GatorJun 17, 20162 votes

Most likely you can't since you agreed to their terms when you decided to play this game on your own.

It's not really up to you to agree or disagree with them, nor it's like slavery. You can always choose to not agree to their terms and play something else, but almost any other online games has this format.

PrimaquariusJun 19, 20161 votes

Most games with a ToS have their "DECLINE" button rigged to close the game btw

FlahertyJun 17, 20161 votes

If you broke some rule Riot has made then legally you have no standing to sue them. I would investigate what you did wrong first before trying to sue a corporation by yourself.

Hellboy lVJun 17, 20161 votes

I didn't do anything wrong, just started playing again on an old account and got this inactive thing. they took my money and don't care about the rest

nerak23Jun 17, 20161 votes

Now I'm just wondering if I can sue Riot

NO!

What you can do is send in a ticket.

Knight SkyJun 17, 20161 votes

Well clearly if they perma banned your account you mustive been pretty toxic. And im pretty sure that its non refundable so no you cant. Dont be a toxic player

CR4ZYRONDH4VIJun 17, 20161 votes

In a short answer, yes and no. But basically no. they have more money and you agreed to their terms and services, so you will lose. Send a support ticket to see whats up. Just because it is inactive doesn't mean it is banned.

Hellboy lVJun 17, 20161 votes

I their terms and rights mean they can do whatever they want without any valuable reasons then it is not following the bill of rights.

FlahertyJun 17, 20162 votes

The Bill of Rights limits the government's powers, it's not related to anything in this board...

Knight SkyJun 17, 20161 votes

Someone who correctly capitlized the word Bill of Rights? You must be history major lol

FlahertyJun 17, 20161 votes

Lol no, far from it. I just try to write well when I can

Knight SkyJun 17, 20161 votes

well my history room mate salutes you lol

Hellboy lVJun 17, 20161 votes

I sent a ticket but got an automatic message saying that it was going to take a lot of time because the support is crowded, I feel like I'm going to have to wait a month so they just tell me that they won't do anything about it. I'm loving it.

FlahertyJun 17, 20162 votes

It usually only takes a day or two, I've had the same response when I've sent in tickets and it has never taken more than a couple days for them to respond.

Deep Terror NamiJun 17, 20168 votes

It'll take like 8 hours to 3 days. If your issues happened to be for a chargeback your account will be unlocked when you pay for it. I don't know if that's your issue, I just mention it because you said you bought a bunch of RP. You can go to their repay site here to check if you owe and can use it to pay; https://repay.leagueoflegends.com/

Go here for more info on chargebacks; https://support.riotgames.com/hc/en-us/articles/201753334-Chargebacks

Otherwise just wait on a reply for that ticket. It shouldn't take too long, certainly not a week.

ÇhåryzårdJun 17, 20161 votes

When you signed up and agreed to their terms and use that you did not read, it says that Riot is not responsible for anything you bought if you decide to act like a toxic jerk and get yourself banned. They are not obligated to refund anything and you agreed to it.

Now if it isn't a perma ban and your account just all of a sudden isn't working and you know for a fact you have not been toxic, send in a ticket and they'll help fix your account.

If it is a suspension you can send in a ticket asking why and you'll have to wait it out if you were toxic

Basically tl:dr

If you got yourself banned, you cannot sue
If it is a suspension, just wait it out and you'll have your account back when it is done

Hellboy lVJun 17, 20161 votes

Yeah, well it shouldn't be. This is basically like slavery. The majority of people didn't care, or would get profit from it. Then people started to think deeper into it.

HexaDecimelJun 17, 20161 votes

Did you seriously just compare not being able to play a video game to slavery?

Troll ArmadaJun 17, 20161 votes

You can, but the court will simply shove your case into binding arbitration, as stated in your contract. It apparently does not seem to bother the government that most of these kids are below the age of consent...

DehitayJun 17, 20161 votes

If you've only recently purchased the RP and Riot isn't showing any intention to let you spend it, you can ask your bank or credit card company to reverse the transaction claiming fraud since they took your money without intention to give you any products for it. However, this will result in you definitely not being able to use that account again.

Eevee In A JarJun 17, 20161 votes

You both lose if you sue over this. I agree this has happened in the past and it kinda sucks but to compare this to supreme dictatorship? Buddy I think you gotta hear about a country called North Korea.