Riot Support Lazy? Bias?

This is my first real post anywhere ever, and I was told I should take this here to get your guys' opinions. I don't really know where to start, so I will just give you a little bit of background information and then go from there. Side note: I'm sorry this is like 2k words long, but props to you if you're not dead after reading it.

To start off, I had my last straw in LoL. I have said some things that weren't in my best interest, but weren't necessarily awful either. I mainly just accused people of trolling or I'd call them useless (nothing more, nothing less. I was really blunt about it too). I can understand these being punished any day, as I am sure many of you guys would too. However, I am under the impression you guys would agree with me when I tell you that it is unjustifiable to get banned for what I got permanently banned for. In these screenshots I am about to post, you will see parts of my discussions with Riot Player Support concerning my permanent ban, and I'd like to get your guys' thoughts as a community as to whether or not it is justified, reasonable, or even appropriate.

https://gyazo.com/f6dbddb3a6563b3dc76e64f290bfba2f In this screenshot, this is the first half of the post in which a Riot Support Member (IDK if I am allowed to say their name or not, but its irrelevant regardless) had told me that I am being a negative player by calling someone else out on their negativity.

Claim: I'm negative Reason: I called someone out for being negative

After getting flamed for the duration of laning phase, and people intentionally baiting me/holding their stuff back and me not really saying much about it, they wanted some kind of attention so they took the flame to all chat, as you do. When they realized I hadn't even done anything punishable, one person gave the good ol' "HE'S PINGING ME NOW". This was directly after I got accused of inting, the person who accused me died right after doing so, and I pinged him out of irony.

The Support member decides that I am in the wrong because I called someone out on their negativity, and predicted that they would get a punishment for their actions.

Claim: I'm negative Reason: I got flamed and claimed that chat logs would be scanned for keywords and they'd receive a punishment

Apparently the focus shifted from the game to the chat at that point as well, despite there being a mute function for when you are truly bothered by someone and the chat actually going quiet for a couple minutes up until the ending point of the game.

Claim: I shifted the whole focus of the game to the chat Reason: I said someone would get banned for their actions Claim: I'm distracting the team Reason: I shifted the whole focus of the game to the chat when the enemy had us beat in everyway including 150% of our total damage to champs, 8k gold on us (at that point in time, 12k by the end), and more vision score.

https://gyazo.com/39eece948ec69416da562a73cd576fc7 https://gyazo.com/62220fa6891948c1da3d50426b83e002

Also, would it be wrong to assume that everything you'd say in-game has to be appreciated by another player based on the line "No one appreciates being told they're going to get banned."?

Preceding the content above was this body of text from the same support member. https://gyazo.com/552364eed7603762862e89330229e844 In this screenshot you can see that the Support member acknowledges A) My intentions were good B) I can say something with a good intention, but if someone else takes it negatively, that means I made negative comments because someone got upset over it C) I wasn't even the one that started situation

The Support member closes their first paragraph claiming "The comments made other players upset."

Claim: I made people upset Reason: ??? I said I'd report someone flaming me? They literally just acknowledged the fact that I didn't even start it...

I have not seen a single rule in the terms of use or rules that you are not allowed to make someone upset (intentionally or unintentionally) as long as it isn't flame or trolling.

Claim: I'm negative Reason: I unintentionally made someone upset

However, let's see if they're onto something by looking at the next lines of text they quoted me on.

https://gyazo.com/439ce1790d98d13b63c73f24de8f4293 This one is probably one of the most confusing ones to me. I am essentially quoted saying that I think that performance would be better if he stopped flaming and just muted everyone. Traditionally, this is what the Support Team would tell you if you got a chat restriction or ban for something: Don't flame and mute whoever is causing you trouble.

You can see that the person handling my situation states that, "The intention was good..." yet again, BUT "...it made the other player even more upset".

Claim: I made someone upset Reason: I asked them to stop flaming and mute everyone Claim: I am negative Reason: Someone got upset :(

You're having a rough game. You're flaming, you're being toxic while people just wanna play the game and have fun. Someone on your team tells you to stop flaming and just mute so you can become more coolheaded. Do you: A) Keep flaming because everyone needs to know how mad you are B) Listen to them and just mute because you can still play the game without talking OR C) Get upset because someone tried to offer you help and calm you down

Am I really in the wrong here for telling him to stop flaming and mute all? How does that worsen the situation as opposed to "saying nothing" and letting him keep flame to his hearts content and get even more upset.

According to this screenshot ( https://gyazo.com/ede4b0a5da21e0138228280393f1249b ) League of Legends is supposed to be fun for everyone.

Claim?: I took away the fun from someone else? Reason?: I asked them to mute everyone so they'd stop flaming?

Interjection: If you're having fun flaming, does that mean you can't get banned because its fun? I don't get what the point in this claim is.

I obviously had a lot of fun that game being flamed, baited intentionally, and having to try to calm down my teammates followed by getting a permanent suspension placed onto my account. At the bottom though, it says the same penalty would be issued to anyone else who did the same things as me. That means anyone that types their prediction of a player getting a punishment will get punished, and anyone that intervenes with/or tries to stop people flaming each other can also receive a punishment.

As a result of the interactions with player support up above along with friends + other League of Legends community players telling me to, I decided to re-open an appeal to try to discuss what can be done about this. I got a VERY stubborn response with refusal to acknowledge the points I provided along with what seems to be a bias to my account.

https://gyazo.com/9b1a04e679c2239df1b3afc92989c56d

In the Gyazo above, one of the snippets is shown where the Support Specialist following up a post that I took time to carefully piece together. I typed up over a thousand words with evidence, claims, and saying that I was more than willing to DISCUSS the details of the account and the case because myself and others felt it was unjust. His response stated that he looked into my account history and saw a 2-week suspension, showed me the escalation of penalization, and that he is judging me based off the history of my account rather than the actual case pertaining to the ban.

Firstly I'd like to address that I had asked for a look into the case at hand, not the history of my account, because I clearly stated early that "I agree with my previous bans" in the screenshot below.

https://gyazo.com/167ead9903ad649a6749b0ef89e86ecf

Secondly he said "we've made this decision based on your account's history" which shows that they do not even wish to look into the case at hand. My explanation is that, as a support employee, you can basically choose what happens because you are in control. Though history is needed to form a judgement under certain circumstances, it should not be the ultimate deciding factor in a punishment like this solely on its own. If he looked at my previous bans, he would've seen great progression from calling people useless and trolls to what is now attempting to break up beef and reporting a toxic player. This is HUGE because they are agreeing to permanently ban a player who is showing progression, reforming, and becoming a better player just because they had a past with some bumps without regarding the case at hand.

Interjection: Essentially, how it feels right now is like... You get a ticket for reckless driving, you get caught littering in the future, and the police go: "Well, we caught him dropping a piece of garbage out of his pocket on accident when he took out his phone... Let's suspend his driver's license"

This piles in with the quote "any sort of negativity will be weighed heavily against your account". Me and many others don't see what is wrong with the things I mentioned above, but because someone got upset about what I said, that means I am automatically negative and worthy of a permanent ban because it is the last straw for the account. Had it been a streamer, content creator, or hell even a player with no offenses - I guarantee you it would've slid perfectly fine. For the system to weigh you very heavily for such a little action that doesn't even contain much negativity if any is absurd. I'd even go as far as to call it corrupt/bias on the note that they even said they're judging based off history.

After asking for an unbiased viewpoint/conclusion to be made, I still get a response showing that no attempt was even made to look at my side of the story and that they are locked into their own point of view. I'm not quite sure what they're looking for when they say "necessary changes to abide by their terms of negativity", when a whole transition was made from trying name calling and blame putting to trying to stop conflict as calmly as possible. Dare I quote them on negativity?

https://gyazo.com/78afd946bb3e908205d28e8bec3f3aef

v This part right here is just me being excessive because... like what the hell? v

This would mean that both of the people handling this are negative people and should be handled immediately right? I get that this pertains to in-game rather than outside the game, but they are icons of the game and they're calling me out on negativity and they stated that the same penalty would be issued.

https://gyazo.com/49330dd54e4feccfa4ed16e9b17ae06f

^ This part right here is just me being excessive because... like what the hell? ^

In this Gyazo, I am seen showing that I don't understand how this is categorized as negative behavior. I explicitly say it along with the fact I can't control other player's emotions, and it is unfair to blame me for someone getting upset at me for saying the things I said.

https://gyazo.com/7575187f7a45954bc80fc812910c3953

He then proceeds to say that people will take it personally because its a competitive game and follows it up saying he is going to close the ticket.

I have written maybe about 20k characters worth of text today explaining my views on this and now I will hand it off to you guys. Let me hear you voice your opinion please, and tell me what you think! Is this ban justified? Was the manner it was handled in reasonable? What are your thoughts on my situation? Have you had any experience with bad support as well? (I personally have heard they've been quite awful recently)