Riot LAS Server. This was enough.

TL;DR: Update on the management of the LAS Server, criticism and request for help. The LAS Server is no man's land. Please give a follow up to get more visibility. Boosting, Reports on verbal abuse of players who abuse about being Honor 3-5. Reports of Xenophobia without punishment. Break between the community and Rioter / Support Agents. Bad moderation of the forum. Many lies or omission of information that is relevant to the community. We have no where to complain or let superiors know how bad the LAS Server is being handled, since they hide behind them and at the end your words remain in the air, that is why I come to expose you here, to have a miserable opportunity to be listened. This was enough.

First of all I introduce myself, I am a player of the LAS Server, my English as you can appreciate is based mainly on google translator, so my sincere apologies for that. In this discussion the MMR Boosting is referred to both the LAS Server and Riot Games in general, everything else is referred exclusively to the LAS Server.

Since dissociating from the company certain people who contributed much to our community (Rioter/Player Support), both to maintain order, respect and good gaming experience, the community / Riot Games relationship has been broken. Actually the forum is almost not visited by the rioters, who often offered their help or maintained a close presence with the community, to be there, they often found out, through this medium, the problems that afflicted the community. community or the server itself. Given this distancing, things like this happen: https://boards.las.leagueoflegends.com/es/c/ayuda-y-soporte/71cVApx3-ping-elevado-todo-pera-ya-van-2-semanas?comment=0007 .

Rioters Inactivity: The community was about 2 weeks complaining and reporting latency issues on the server. Is such the inactivity of the Rioters that when they found out (by chance) it did not take more than 1 day to try to solve the problem. Problem that could be solved with a lot of time to spare if they were really active. Today the server for some players is still unstable, but apparently the rioters were once again inactive. Seeing a rioter is a matter of luck, they only appear to make a copy & paste of topics taken from the NA forums or to talk / update the region's competitive. Basically if you check the Red tracker there is 1 rioter that only talks about the competitive, which I think is the only one fulfilling its assigned function. The others shine by their absence. One of the rioters who took the latency problem (2 weeks after people started to publicize the problem) in their hands is aware of the internal workflow that Riot LAS is going through, but nothing is done from already months ago, there is no change. They no longer listen to the community. They no longer read us and if they read they ignore it. Zero commitment to its people, its players, the community. All your workers are the reflection of your company. Then, since they are not able to answer simple questions, I ask you: Why have you chosen to get away from the community? Since season 2 and subsequent creation of the LAS Server (time in which I have been present in the game) there have been excellent links between the representatives of Riot Games (Rioters) and the community, except for the entire 2018 and future. The changes that have been made to the server hit and hit too hard, the feedback is negative.

Reports for Verbal Abuse, Xenophobia and MMR Boosting: For what we understand the PRIME (semi-automated system) is responsible for filtering reports, see which are truly legitimate for accumulation of reports and act when necessary to apply a penalty. Each report, depending on its severity, has different types of sanctions ranging from ban chat through ban days to permanent ban. MMR Boosting on the LAS server is said to be a serious fault that directly jumps the sanctions until 14 days of ban, if it is sanctioned again because of it a permanent sanction is applied. Added to this are removed all the rewards of the season. This is not like this. Personally, in 2017 I reported approximately 100 accounts or more under this statement, of which 2% at most was sanctioned. With explicit evidence (images) and privileged information (exclusive booster data, near me). Nothing was done, including explaining how they did it. You, and I write in a general way, say you have a simple and efficient system, which is a total and great lie (at least on the LAS server). The developers explain that in order to deal with this type of act, they divide it into 3 categories called "The Refulgent Steps of Justice" (Prevention, Detection and Disqualification). Where supposedly for 2018, after traveling to Shenzhen (place of TENCENT anticheats) would improve the management of the system. It was never like this. At the end of 2018 the boosting was excessively high, each game you found players boosting in a hard way, if you boast of having a simple, efficient and effective system as it was possible that these players come with more than 30 games boosting and the system does not Detect, how is it possible that today your system still does not work in the right way? The worst of all is that the community is lying to the players with waves of suspensions that are 0.1% (I think) of the reports that were made in that period. And what happened at the end with all the reports on boosting? The majority was answered with a bot message 1 month later. And not just these reports, reports of excessive verbal abuse and xenophobia as well. And there are still players who have requests in Player Support without answering (more than 1 month ago). I raise to you the same thing that I planted them, when I was looking for explanations of why it is so very poor to act on the part of Player Support, in these situations. Look at these examples:

• First Case: Year 2017, end of season, platinum player being eloboosting to diamond. Look these Azir player. It was reported via Player Support, they will always respond with a bot message, thanking you and that an investigation and follow up will be opened to the player. Lie. This player was never sanctioned, he kept his rewards after having been reported, with explicit proofs and privileged information, even talking to rioter through unofficial means (skype) was not done at all. The player kept his rewards throughout 2018. Why did not the system detect it? Simple, because your system has a serious flaw, if I do boosting in the same house of the player in accusation it is very unlikely that the system will detect me, even it does not have detection at connection times (as Niantic has it) between regions of the same country or different countries. You can copy the game configuration files of the player and transfer it to your computer easily. This player and several other players received boosting from a close friend, who is currently a Challenger in Flex and came to diamond 2 in SoloQ. None of his accounts was sanctioned, because he was never detected and he never took my report seriously. They say they will investigate what they will do, but nothing is done, how much do you think I have waited 2-3 years of research?

• Second case: Player receiving eloboost towards gold, was reported both in-game system and through player support. He was not sanctioned having exclusive evidence, either chat and history with kda over his average with never played characters. We even added after that game since he laughed that he would never be sanctioned. He was right. He kept his rewards all year, and keeps playing and boosting the account. Why does not the system detect it? Why is Player Support so foolish and does not want to listen? Even the rioters reviewed the cases at the time, but never took any action.

So where are the problems? PRIME or Player support, including both? Where is the simple and effective system of which they boast to have? These same or similar cases were reported during season 8, especially at the end of the season, what was done? Nothing. Do you think doing something other than a video with smiling faces? or do they want to continue smiling as the Blizzard + Activision worker did when they announced the new Diablo mobile?

Already leaving aside the MMR Boosting, let's proceed to talk about the honorable players. On our server being an honorable player is basically having permission to insult without consequences. I am a witness that in new account I can insult everything I want, refuse to win games and even then I go in Honor 3 reaching 4. And if you report these players for an excessive verbal abuse support the player will respond with a message bot and weeks after you have made the complaint. You're supposed to be honor 5, the highest grade of honor, why do you insult? And not only is 1 bad day, but it is recurrent. **Why the system is not more strict when you raise your level of honor? **Why are these types of players more pretentious? What is the essence of having changed the honor system if in the end there is no change more than a decoration representative of a system that does not detect anything?

Our server is wild, we have a system that does not work, absent rioters and a player support team that works half or working 2 days a week. Do you really pay for having a server in which xenophobia (serious act in the game and should receive the automatic sanction of 14 days ban) is "daily bread", recurrently, and reported, the system it does not detect it, you report to support the player they respond with a bot message and it is not sanctioned? There is no feedback message. Being that that report, about a serious act should be the trigger of the sanction, with subsequent message of feedback (that appears when the accumulation of reports has been sufficient). You do not do something, if your workers do not maintain order is because you as a company are supporting xenophobia, discrimination and promoting humiliation among their players. In the 2010 Chile earthquake, I personally lost loved ones, and even today there are people who insult you by making fun of it without sanction. Remembering that fact almost every day. "This ones for you kid" - Jax. Do you remember how good you were? When did you lose your way?

Already to go finishing, the moderation of our forum is extremely poor / bad. You can even find pornography during the early hours. If you want to report, it takes about 3 days to respond. In our forum it is forbidden to post to promote twitch channels or any player in exchange for prizes, skins or rp. This is not controlled, they are not deleted or sanctioned. There are people who create post to trolled or create fights among those who review the forum, are not controlled, and must be well exaggerated to be taken into account. Moderation makes foolish decisions. There is a group of players, who before any serious problem they from their pockets make a compensation for what happened, giving away a skin, which obviously does not cover / solve the problem, but it serves to pass the bitter drink. They, this Christmas wanted to give several skin for our community, a non-profit act, what happened? They were censored and their post eliminating. So where do you have to claim if the resources and sites assigned to them are supposed to be corrupt, and if you go to player support, they hide behind them? For example: Excorpion (a yellow volunteer from the community) has been censored repeatedly, for a moderation without criteria. It is enough to see his profile.

#Then tell us what we need to do to be heard? If neither the rioters and support agents do not listen to us, we have nowhere else to claim.

On our server they omit us and censor us. We are nothing and your workers, absent most of the time, who are the true reflection of your company, do not do their job.

PD: You knew that Riot Games LAS was officially reported to the SERNAC (National Consumer Service) Institution of the Government of Chile for bad practices and non-compliance, of what it offered at the time in the event, itenerario that never fulfilled, of people who traveled and paid for something that was not done as it should be and was never compensated for that? Come to what point the Latin American South server is being mismanaged.

Best Regards.