Lack of information and guidance
(This is not me wanting to be unbanned//more of a suggestion to improve the system, also saying that the system is not terrible)
When I received my first 2 week suspension I made an honest attempt at improving my behavior. I changed and lowered my level of toxicity. For 5 months I went without even a notice about my behavior and my honor level was rising. This gave me the idea that I was doing well, that I had reformed. Some time later I received a permanent ban. I really wanted to change for the better, to a level of acceptable behavior. After asking riot to repeal/lower the level of punishment (back to 2 weeks) and asking them to check my chat logs (I was convinced that something strange happened), I found out what their vision of an acceptable behavior was but now it was too late. I really wanted to become apart of riot's vision.
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When you are greeted with your message telling you that you are banned for 2 weeks (or any punishment level for that matter), it should tell you what you should aim to become, whether that be through a link or a giant paragraph. They could have a video explaining thoroughly what kind of behavior is acceptable and what is not. -Until after I was banned I realized that asking for reports was a bannable offense for example. -It is easier to accomplish your goal if you have a clear goal.
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After you start playing on your account (after 2 week suspension) you should receive messages regarding if you are on the right track or not. -In my case I thought I was on the right track since my honor level was rising and a long time had passed.
I simply do not want people that are putting an honest effort into improving to get banned like me :/. I also think it is much more easier to change your behavior if you know what it should change into.