I was put in low priority queue after my PC crashed

My PC started crashing (windows 7, i5) i only figured out it was the gfx card later, but it lets you play for 5-10 minutes. I suspected hacking so i kept playing hoping same guy wouldnt show up, so i got game exile penalty. Obviously I stopped playing for the last few months waiting to get a new PC, so I dont understand why the long queue is still on AND it doesnt even tell you how many of them i have to put up with... 20 minute wait for a game is not cool when you feel like going to the kitchen during your wait just to get the ban extended! }:(