League needs an overwatch system

IShowerWithUrDad·9/21/2019, 10:03:07 PM·3 votes·2,807 views
Counter-Strike: Global Offensive

TLDR: League needs third-party players to judge the toxicity. This system is proven, simple and effective. It also does not cost a lot to develop.

Introduction

A lot of people claim that this game is filled with trolls, afks, toxic players, over-classed players who paid for smurfing and all different kinds of behaviours that tilt the casual player. On the other side, Riot claims that it's impossible to ban those players since it would cost too much to do so. I do have to agree with this mindset: watching every game where a report has been filled would cost millions(which they definitely have, but that's not the point). I do believe that most of their systems to detect afks and flamers are straight up shit and too easy to abuse. Instead of verifying that a player moves at least every minute, the system should verify that the players gets exp or active gold every 2 minute 40(aka the jungle spawns). However, a much simpler system, which has been proven effective in CSGO, its the overwatch system.

The main point

This system consists of players judging other players for their actions. Of course it's not just a simple report page after the game. This CSGO tribunal is completely player driven. The way it works is that when a player gets reported during a game, or has at least a few reports, his game Replay video is sent to a player, who will analyze it and determine if he was cheating or not. Of course, secrecy is key and no real player name are revealed in the replay, only fake names such as "Sheep", "Apple" and "Suspect". In league, the entire voice logs could be sent to this third-party player, which could determine is the player was simply tricked into saying the n-word, while two other players are actually giving him death threats(I actually saw this in a game, I was quite uncomfortable). The judge could also easily see that the suspect is moving every now and then in his base.

To make it viable

I do not think this system requires a lot to be viable. Basically, the Replays would be sent to Gold ranked players and above, who can choose to watch them or not. The secrecy part is the tricky thing to not forget, as a player shouldn't get bullied by someone who watched him play. The judge would also get access to all chat logs, which he could filter to get only blue-side, red-side or all chat. Of course many players would want a reward for their time. Once the entire replay is seen, while he can speed up the game up to twice the regular speed, he would receive a potential reward. That reward does not have to be big. As a matter of fact, there doesn't event need to be a reward. I strongly believe that many players would willingly use a bit of their time, sometimes, to get justice against someone who wrongs others. Otherwise, if there would be a reward, it could be 2-3 prestige points or 10 RP(idk the currencies).

Conclusion

I really don't understand how such a system isn't already in the game. I really hope this will be in Riot's 10 year anniversary stream, instead or announcing the arrival of the new Mega Prestige skins. Feel free to tell me what you think about this system. If I forgot something to add, tell me.

Edit: The tribunal failed because the players judging others were only looking at stats and also had the ability to spam buttons. The system I had in mind wouldn’t allow them to do that, which is something that I mentioned in my post. The judges would have to look at the replay and then say their verdict. Therefore, random kids annoy spam bans to strangers without knowing anything.

Edit 2: the current software used to determine if a player should get banned is not machine learning. It’s a simple word detection software that handpicks word here and there and decides that a player is flaming another. I agree that the Teibunal sucked and is basically no batter than the IFS, but the IFS sucks so much too. Riot pretends that they had this machine learning for years but, for such a straight forward task, it’s absolutely impossible it’s not already a perfectly functional system yet(machine learning doesn’t take years, only a few hours for something so simple). Basically, that was just a lie to make players feel safe while no initiative was being taken.

26 Comments

KFCeytron9/21/2019, 10:13:16 PM9 votes

Many years ago, LoL's behavior system used something called the Tribunal, comprising player volunteers who logged into a system that showed them chat logs from reported players. Those volunteers would then vote on whether to punish or pardon the reported player's case. This system's main flaw was that it simply took far too long due to LoL's huge playerbase. Participants would often be reviewing chat logs that were several months old, with a growing backlog. In addition to that, not every participant took the task seriously: some would spam the same verdict for every case without even reading the chat log, or even invert their verdicts on purpose.

The current system, called the Instant Feedback System, or IFS, is automated software that uses machine learning to determine what behavior should be punishable and when a player's behavior should be punished. It started with data from the Tribunal, and has been learning and adapting for years. It operates on the same basic principles as a spam filter: get a corpus of data (emails/chat logs), have humans categorize each item as acceptable or unacceptable, find patterns within each category, and then finally look for those patterns to automatically categorize new items without direct human evaluation. Each report is like clicking the "spam" button. When a new pattern starts to get lots of reports, the IFS recognizes it as a new form of toxicity.

The IFS is efficient and unbiased. The Tribunal was not.

TL;DR: Tried, didn't work.

GatekeeperTDS9/21/2019, 11:56:31 PM5 votes

TLDR: League needs third-party players to judge the toxicity. This system is proven, simple and effective.

We had this. It was not simple. It was not proven. It was not effective.

LoafingWill9/21/2019, 10:08:46 PM2 votes

They had essentially what you're talking about with the tribunal and that's no longer here anymore. Honestly this game has gotten so toxic I don't think it's that riot can't do anything it's that they don't want to.

MagicFlyingLlama9/21/2019, 11:44:30 PM2 votes

Remember the tribunal?

It worked about as well as the system in CSGO, which is not at all.

Midg3t9/22/2019, 12:11:41 AM2 votes

I personally agree with this. I used OW myself and while it is sometimes clunky to use, it does its job. The only issue is that idk how can riot ensure that players wont abuse it. Other than that I dont see any reason to not implement it. In case some1 doesnt know how OW looks like watch this https://www.youtube.com/watch?v=pDE0JRHRntU