Account Hacked and Permanently Banned, but it wasn't me!

ajsstarwars·2/28/2020, 4:51:00 PM·1 votes·3,278 views

Hello,

My gamer name is ajsstarwars. I used to play lol a few years back with a couple buddies of mine. After realizing it was taking too much of my free time, I decided to take a break. Today, after having installed lol again, I received a notice saying that I have been permanently banned. It scared me for a bit, because they showed me three games, I don't know when they were played and they were not from me, where someone was playing my account using profanity and racial slurs. The only button I can click on is "I understand" and then the lol client closes. This was not me who typed these messages as I haven't even been playing for years and do not use such language! What do I do now? I had also quite a bit of hours back in the day and champions saved up on this account. It would be sad if I had to build that all up again (which, now I don't even have the time to do) If anyone could help me that would be much appreciated. Thank you!

-ajsstarwars

7 Comments

hyperion31822/28/2020, 5:45:50 PM4 votes

Submit a Player Support ticket (mail). Be patient and precise: https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new Only they can investigate and evaluate you accountability, for a possible unban or not.

Timethief492/28/2020, 5:03:32 PM4 votes

Did any friends or family members have access to the account?

Tele II2/28/2020, 10:41:22 PM2 votes

Gotta make a support ticket. We are just players here, we cant help you.

Venicillous2/28/2020, 5:47:09 PM2 votes

Might have been hacked or something. I don't know if this will work but you can submit a request to Riot Games ( Support Ticket LoL ) or personally contact Riot Games to explain your situation though it might be hard as you only have your words as evidence it wasn't you. I feel Bad for u mate

BloodStormxx2/28/2020, 9:36:22 PM2 votes

Happened to me 3 months ago. Got my account back and they reverted most of the changes, just weren't able to reset my elo.

Starcraft243ver2/28/2020, 5:53:11 PM1 votes

You are not banned, your account is.

Pombagira2/29/2020, 9:15:51 AM1 votes

A lot of inactive accounts have been hacked, please submit a ticket to the account recovery