Boards›Player Behavior

Unfair 14 Day Account Suspension

dutchmastaadt·8/13/2017, 4:59:04 AM·3 votes·1,928 views

Now, I'm generally not the type of person to do this kinda thing and I guarantee posts like this around here are a dime a dozen, but I feel like this has or could happen to other players and it might be something that has to be addressed.

So, a little background about myself in game. I'm honor level 3 ( if that means much ), encourage teammates to muteall or just relax/farm if they're having a bad game, and praise teammates for making good plays or not tilting. Does that mean I'm a perfect angel every single time I'm in game? No, of course not. Sometimes I feed into the trolls, let others' flame get to me, and get tilted myself. It happens to almost everyone who plays this game. Now onto the actual matter. Today I received a 14 day ban from league. No warning, no chat restrictions, just a straight up 2 week ban. What is the reason for this you might ask? If it went straight to a 2 week ban I'm obviously guilty, right? Well, let me explain myself.

I was in a normal game with my irl buddy and, as many do with their friends, we busted each others balls a little bit in the beginning of the game. During this exchange of banter I called him a slur that I'm sure each and every one of you has used jokingly towards a friend or heard someone call another in a joking sort of fashion ( and no it wasn't the n word guys...come on). After that, I used the plural version of the word and it wasn't blocked out by the chat filter. This led to me using the word in single tense and plural tense a few more times within the same span of a minute, and talking with others on my team as to whether they can see it or not. After that, all chat was was a typical lol game where I carried my team to a win with good old master yi ( I was getting chests no hate pl0x). After the game I queue up with the same friend and a few others to get into an URF game when I get a message saying that my account has been banned. It logs me out of league, so I open it up again to find out the ban was real and not that message that was going around 2 weeks ago. It gave me chat logs of the previous game I had just played. Obviously I was pretty confused, so I sent a ticket to Riot explaining my situation. After about 5-6 hours of no reply, I decided to chat with a Riot Support staff personally to see if they could fix the issue or at least give me a reason why I had been banned so abruptly.

This led to me speaking with Skeletor ( I think that was his name not 100% though), who informed me that although he saw I was messing around with my friend and that "his team" also agreed that I was testing the filter system in a way, there was nothing they could do to lift the suspension. I tried to explain myself further and although he seemed sympathetic and understood where I was coming from, he stated that there was nothing I can do as slurs, however used, are an automatic 14 day suspension. Obviously, I'm pretty frustrated at the moment. All my previous in game behavior means absolutely nothing all because I sarcastically called my buddy a slur? No warnings, no chat restrictions, just a straight up 14 day ban? Now, I'm not saying I'm completely in the right here. Technically I did breach code of conduct, however sarcastic it may have been. But in situations like this I feel like a 14 day ban is just too harsh of a way to get their point across.

I understand Riot is taking measures to reduce toxicity in game and I'm completely for that agenda, but zero tolerance policies like this are not the way to go about it. It doesn't work in school scenarios, and I don't think they will work for this game. I only have two weeks left until school starts, and I won't even have much time to play once that happens. This situation is really making me just want to quit league all together. It doesn't matter at all about my past instances of good behavior. One bad instance and I'm gone for 14 days? It just doesn't feel like justice to me. I'm just curious if other people have had situations similar to mine honestly. As to whether I'll actually quit league or not, I guess I'll find out on the 27th.

33 Comments

Chermorg8/13/2017, 5:37:19 AM5 votes

You know, maybe if you had that word hurled at you repeatedly while your father is literally beating you out of his house when you’re 16 years old, just because you tried to be yourself and be honest as to who you were, you’d have a different opinion other than “isn’t a bad word”.

You know it’s a slur. You’re either an immature child who thinks slurs are okay to use jokingly (news flash: slurs are labeled such because the general population doesn’t think they should be used anywhere, there’s a reason they block it out even on a newscast), or you’re an asshole who doesn’t care anything about what memories that slur may bring up in other people.

This ban was rightfully placed, and you should take this as a warning that you need to seriously reconsider your language in your communications, both in League and in real life. I don’t care if it is your friend, grow up and be a normal member of society.

ModPeriscope8/13/2017, 5:10:20 AM4 votes

Hate speech gives a 2 week suspension, because riot has a zero tolerance policy towards it.

Silent Gravity8/13/2017, 5:33:29 AM3 votes

There is never a reason to ever use those words in game.

Leylania8/13/2017, 7:38:39 AM3 votes

(03:36:48 AM) Skeletor: even if it was with your friend (03:36:53 AM) Skeletor: we still dont want this stuff in our games

I don't understand what you wanted to change by making this post, Skeletor gave you the answer and we can't change a darn thing anyway.

And the whole mentality that when you are always good then it's okay to do bad things is bullshit. Dramatic example: if I work at an orphanage or an animal shelter, feed the homeless and plant trees I'm suddenly allowed to shoot someone without facing any consequences? Because I was always such a nice guy that it is suddenly okay to hurt someone? This is the logic you are applying here. And yes I know you were joking with your friend, but you forget that there were random people in your team aswell (if I get it right that you duoed) who don't want to read this crap.

You agreed to the terms of service which states that inapropriate language is not allowed and will result in a ban. And you knew aswell that the system which checks the chat is automated which means there is basically no way to know if you did joke or not. Why tf would you jokingly use hate speach then? That is the stupidest thing I could imagine. I mean what did you expect would happen??

Don't get me wrong I fully understand why you are angry. But you are the one who broke the rules, if for a joke or not does not matter. Face the consequences and wait out the ban or leave the game as you stated you want to do, we can't change your punishment.

rachet008/13/2017, 5:03:04 AM2 votes

yes the same thing happened to me when i was talking to my freind as well it ois quite unfortuante if i rioter is here please contact us

MysterQ8/13/2017, 5:05:06 AM2 votes

Cannot read wall.

Leylania8/13/2017, 9:36:59 AM2 votes

Alright my fault, thought they stated it more clearly. Still doesn't matter since not only the game but also the account belongs to them and they make the rules what gets you a ban and what not, even if it is not written down.

You did not understand what I was saying with claiming to be innocent. Yes you got confirmation from a Rioter but this is exactly what I meant, everyone would try to get the ban lifted by telling a Rioter that he was joking with people.

Let's make up a fake chatlog so you can understand:

Leylania (Soraka): hey %%%got Leylania (Soraka): what Leylania (Soraka): yeah well you are useless not me Leylania (Soraka): i hate you Leylania (Soraka): yeah I died and? you %%%got are feeding aswell Leylania (Soraka): cmon man kys Leylania (Soraka): hehe scrub Leylania (Soraka): %%% lords uniting :D

We imagine someone sends this to a Riot employee and claims that the guy he flamed was his friend and they were just joking about how both of them were bad in this particular game. Also he claims that everyone in the game was okay with him using those words or that the other guys were premades aswell. Now how would they know if he says the truth or not? This could easily be a conversation between friends who jokingly mock each other, it could also be hard flaming towards an innocent person. Flamer would try to trick Riot into believing them that they were just joking. And there are ten thousands of banned flamer. Riot does not have the capacity or time to start asking all the people who were in the game (which would be needed to really be sure) because there might be one or two actual innocent people in a a few thousand. That is the reason why they will not unban such people, the risk of unbanning a flamer is too high. This is also the reason why there is a zero tolerence policy, it makes this problem way easier to handle. Don't use specific words (sexism, racism, homophobic slur), like ever, and you will most likely not face a ban.

A Rioter agreed with you. Great. But they handle it like this and you did fall under the zero tolerence category which means a unbanning will not happen for the reasons named above. The rule stands as it is and yes it might be hard for innocent people like you but it makes everything easier overall, there is no reason why you should be excluded from the rules. Don't use hate speach for any reasons whatsoever and you will be safe.

dutchmastaadt8/13/2017, 5:15:59 AM1 votes

Found the chat logs I had with the Rioter. I'll post it below.

Chat started: 2017-08-13 03:30 AM UTC

(03:30:55 AM) dutchmastaadt: Submitted a ticket but not sure how long that's going to take. not entirely sure how this works though. (03:32:27 AM) Player Support Bot: Hey! We’re a bit behind answering new chats right now, but if you sit tight we’ll help you out as soon as we can. If you’re not about that waiting in line lifestyle, you can always submit a ticket instead! (03:32:28 AM) *** Skeletor joined the chat *** (03:32:30 AM) Skeletor: heay (03:32:42 AM) Skeletor: oooh no (03:32:44 AM) Skeletor: a 14 (03:32:46 AM) Skeletor: thats no good (03:32:58 AM) Skeletor: can i get the username and summoner name of the account ? (03:33:06 AM) dutchmastaadt: dutchmastaadt (03:35:07 AM) Skeletor: ooh no my due (03:35:12 AM) Skeletor: you went so hard in this chat (03:35:17 AM) Skeletor: yea (03:35:28 AM) Skeletor: this being straight to a two week is standard :( (03:36:27 AM) dutchmastaadt: well can i ask what going hard is. i was messing with my friend as we were duoing in norms (03:36:37 AM) Skeletor: ooh (03:36:38 AM) Skeletor: yea (03:36:43 AM) Skeletor: like excessive slurs (03:36:48 AM) Skeletor: even if it was with your friend (03:36:53 AM) Skeletor: we still dont want this stuff in our games (03:36:58 AM) Skeletor: :16] dutchmastaadt (Master Yi): for %%%s [0:18] dutchmastaadt (Master Yi): yes [0:34] dutchmastaadt (Master Yi): you blank out %%% [0:40] dutchmastaadt (Master Yi): wtf [0:41] dutchmastaadt (Master Yi): %%%s [0:43] dutchmastaadt (Master Yi): %%% [0:49] dutchmastaadt (Master Yi): cool rito [0:52] dutchmastaadt (Master Yi): %%%s isnt a bad word [0:59] dutchmastaadt (Master Yi): it is off [1:18] dutchmastaadt (Master Yi): maybe when i updated client [1:25] dutchmastaadt (Master Yi): see i see %%%gots (03:37:44 AM) dutchmastaadt: yes the repeated use was because it was blanked out on my screen and i was checking the chat filter (03:38:16 AM) dutchmastaadt: the first time was messing with my friend the next uses of it was because of the chat filter (03:42:15 AM) Skeletor: so talking with my team i can see that you were testing the system (03:42:18 AM) Skeletor: but unfortantly (03:42:23 AM) Skeletor: I will not be able to reduce (03:42:39 AM) Skeletor: as this is the warning that we dont want to see this again, like even if it was testing (03:42:47 AM) Skeletor: it shouldnt be said at all :( (03:43:56 AM) dutchmastaadt: i mean there's a chat filter for a reason. if people don't want to see explicit language they have the option not to do so. if it doesn't bother them the filter won't be on (03:44:26 AM) Skeletor: the chat filter exists so that other people dont have to see it (03:44:34 AM) Skeletor: but its by no means a reason of justifying it (03:45:20 AM) dutchmastaadt: im not justifying it im just saying it bad language bothers people they have the option not to see it (03:47:09 AM) Skeletor: right (03:47:16 AM) Skeletor: and i agree (03:47:25 AM) Skeletor: but even still we dont want the content in the game :( (03:47:43 AM) Skeletor: is there anything else about the suspension that I might be able to help calrify ? (03:49:19 AM) dutchmastaadt: thats completely understandable. anything that reduces toxicity in league is obviously a plus. however one instance of bad language automatically requires a 14 day ban? no warning or muted chat to get the point across? that i would completely understand and although i disagree it's not that big of a deal. but a 2 week ban for one use of cursing seems a bit excessive (03:49:57 AM) Skeletor: not all instances (03:50:03 AM) Skeletor: but slurs a defintaly a case where it does (03:50:51 AM) Skeletor: we just want players to understand how serious we are about it (03:51:01 AM) Skeletor: people talka bout how toxic the community is (03:51:03 AM) Skeletor: and we can see it (03:51:08 AM) Skeletor: so we are doing our best to improve it (03:51:09 AM) Skeletor: :( (03:51:21 AM) Skeletor: and unfortunately that leads us to be harsh :( (03:56:11 AM) dutchmastaadt: well i was already doubting if i wanted to continue playing this game or not but i guess this seals the deal. doesnt matter if i encourage teammates in game, reward teammates for good plays, or get honored, none of that is taken into account in situations like this. i get that you guys have to be harsh but im sure others in my situation are feeling this way and tbh that will do more harm in the long run then good. league will always have a certain level of toxicity just because of the design of the game. having rules like this is only going to deter players from playing instead of switching to a new game (03:57:20 AM) Skeletor: I understand that (03:57:52 AM) Skeletor: and im sorry you disagree with the system :(, but unfortunately the suspension will have remain :( (03:58:13 AM) Skeletor: If you do find that this game isnt what you want it to be then i wont make you stay :( (03:58:19 AM) Skeletor: I want you to enjoy yourself (03:58:25 AM) Skeletor: regardless of the game you play :[ (04:04:15 AM) dutchmastaadt: i was going to write another long paragraph trying to explain the topic more in depth but ill just be wasting both of our times. if riot is using no nonsense punishments like this to solve the toxicity problem, it's going to cause more harm in the long run than good. i wont be the last player that quits over something so trivial like this. its a shame too i did quite enjoy this game (04:05:12 AM) Skeletor: I understnad where you are coming from (04:05:26 AM) Skeletor: i hope you enjoy your gaming adventure where ever it takes you from herre (04:05:29 AM) Skeletor: have a good night

they feed7/24/2018, 3:08:13 PM1 votes

[deleted]

Shadowynn8/13/2017, 8:08:32 PM1 votes

Zero tolerance on hate speech. Your ban sounds fair. Why even joke around with that word. If you are gonna joke around using that word, don't do it in-game. Do it in private message. Get it? Private message.

Some kids thought it was a joke playing around with guns and then BAM. Someone's dead. Zero tolerance would have saved the kids life.

TXO Parzival8/13/2017, 6:16:44 AM1 votes

Wait, where did you chat with people at? I need to know this now.