Boards›Player Behavior

Received a notification that my account has been accessed through another computer

IncrediPhiLL·7/24/2019, 4:43:25 PM·1 votes·4,549 views

So I've spent enough time on the boards to know that this message is a red flag for unwanted activity on your account that could lead to bans or even account suspension. I have never had this message before. I queued up for a game and then got kicked out of the lobby. A notification popped up shortly after calming that my account has been accessed from another computer. I've only logged int LOL on my home computer and my laptop, but I haven't swapped between the two for a couple of days and I have never gotten the notification before. I'm worried that this is a real incident in which someone may have been able to access my account and I don't want it banned.

The notification comes with an emergency ticket response, which I utilized to submit a one on one ticket, but I haven't heard anything back. I've logged back in to my account and things seem to be working fine, but now I'm worried someone has access to my account and is gonna do some shady things with it. I also don't know if this is some kind of bug and isolated incident, but i don't want to take the chance.

Anyone else having this issue and has this ever lead to a false ban for anyone?

3 Comments

GatekeeperTDS7/24/2019, 5:20:36 PM3 votes

Was the e-mail officially from Riot? Are you sure it was officially from Riot, because e-mails as you described can quite often be phishing attempts.

Immediately, you need to change your account password to something completely unlike what it is right now. Then submit a ticket with Riot support to ask them about the e-mail's legitimacy.

rujitra7/24/2019, 5:57:47 PM3 votes

Have you considered changing your password?

Ice Weasel X8/1/2019, 11:26:14 AM1 votes

{quoted}

I've only logged int LOL on my home computer and my laptop, but I haven't swapped between the two for a couple of days and I have never gotten the notification before.

Where do you go online with your laptop? If it's from your home network, that should display the same public IP address externally for both of them. If you roam between multiple networks, that could trigger a "new location" warning (I get that on my tablet for my Google accounts).

Another possibility is your ISP changing your public IP address. IPv6 doesn't require it, but IPv4 is still very much alive and public IP address changes can occur from time to time. Other than normal renewal through DHCP, sometimes your entire network segment can change if your ISP performs maintenance/infrastructure upgrades. This in particular causes immediate alerts to pop up for my Google accounts every time.

Devs technically could avoid some of this by using hardware addresses or unique identifiers in individual installation instances, but people love privacy and that sort of thing makes some people uncomfortable. MAC addresses are also easily changed/spoofed, so that's not even an infallible option.

Whatever the case, even if you're sure you're secure on your end, contact Riot to confirm it's legit. Don't do it via a reply to the notification, but open a new support ticket here: https://support.riotgames.com/hc/en-us

Edit: Just now noticed this was posted over a week ago. I guess this board's activity has slowed from its old pace, because this was still near the top in the Hot sort.