Boards›Player Behavior

Ban Complaints

TeemoBot666·2/16/2019, 8:41:24 PM·6 votes·3,412 views

Whenever I load up this page I see a lot of people posting discussions on how they got ''unfairly banned'' etc.

A tip to all of you that do that is to send a support ticket to Riot, explaining your situation and providing plausible evidence for your reasoning. If you wish to discuss your ban on here, I see nothing wrong with doing so; that can also help you see other people's perspective and maybe change yours regarding your so called ''unfair ban''. However, asking to get unbanned on this board will do absolutely nothing.

I recently received a 14-Day Suspension over a misunderstanding regarding a Zero Tolerance word. I chose to submit my ticket as soon as possible, explaining everything, providing all my chat logs etc. Within just 3 days, altogether I received 2 e-mails from an automated system and few e-mails from a member of staff that deals with Player Behaviour. My entire account was investigated, the situation was re-evaluated, I received an apology as well as an explanation on the situation. My ban was lifted very quickly and replaced with a 10-game chat restriction which was fair as in the chat logs I have lost my cool and decided to insult my team mates. The member of staff then wished me good luck and explained that ANYTHING I type in the chat is my responsibility regardless of the situation I am in.

To the people complaining about Riot or their Support team, there is no need to. This game is huge. It is virtually impossible for every single report to me manually investigated, that is why an automated system must exist, even if it does have its flaws. If the people complaining say the truth about their ''clean past'' then I see no reason for Riot to investigate your situation after you've submitted a ticket, however if you end up sending a ticket and your ban stays it just means you do not have a clean-past and have been toxic regularly, which would simply mean the punishment is fair, and you should endure it to learn your lesson. Some of the chat logs I've seen on here from people claiming they don't deserve a ban have very clearly contained toxic behaviour or negative attitude.

All I can say is re-evaluate how you communicate with your team, and work on your attitude towards each game as if you proceed with a negative attitude know, that you are affecting 9 other players in that game. To the people that have truly received a punishment over a misunderstanding, all you can do is submit a ticket and be patient. I've lost 3 days over a misunderstanding and Riot did care.

Other than that, have a nice day, and have fun in game ;)

[poppy-wink]

3 Comments

Myspysdavid2/18/2019, 6:12:01 PM1 votes

Hey man,

I just received a 14-day ban because of 1 word, which I have a rioter say that was the cause. They even complemented me for having a high honor level.

It sucks to get a 14-day ban instant because of 1 word, they don't seem to bulge on removing it. May I ask what word you used and how you got them to remove the ban?

Backstory: I get Jinx support, which clearly trolled. I slipped with the 1 none tolerance word and bam, 14-days. EDIT: Yes, as you could imagine, I was toxic towards the Jinx due to the situation.

TeemoBot6662/22/2019, 9:45:36 PM1 votes

Yoo, apologies for a super late reply. My situation was that an allied player kept calling people the n word, so what I did; as you could imagine I was really annoyed because of him so I asked for a report on him in post-game lobby; pointing out he was using that word, but of course without thinking about it i wrote the word 3 times, of course not aimed at anybody just as an example etc. Someone in that game must've reported me for hate speech and the automated system caught the word I used which resulted in an instant 14-day suspension without any previous punishments or warnings.

Prior to that game i was mildly toxic in my other recent games where I threw out soft insults when someone was being oblivious and just giving up. As soon as I received the suspension I sent out a support ticket: https://support.riotgames.com/hc/en-us/requests/new

Explaining the situation, soon I received an automated reply that explained why the ban was given and why the system thought I was being very negative. The automated response contained a link to request a human response instead. I was provided a short survey to fill out, after filling it out I gained the permission to respond to that automated email, in which I once again explained everything. A day or 2 after I received a human response saying the case would be past forward to a team that deals with these types of situations, and then the next day I got my ban lifted and replaced with a 10 game chat restriction which was based on my previous insults being thrown out; which was fair to be honest.

The e-mail contained info on the whole procedure. How my account was investigated for any toxicity prior to that, any punishments etc. and based on that investigation the support team came to the conclusion that the suspension wasn't accurate. My honor level got lifted to level 1 and locked after the unban, which made it much easier to get out of. As of present I am back on level 2 honor with rewards unlocked. So as long as your past is clean and your situation can be easily explained as a misunderstanding then you should have it removed otherwise it was deserved. After that encounter I had with the support team, they really do seem like they care about their players and if everything lines up with what the player says then they immediately deal with it.

I don't know if I helped, hopefully I did. Have a nice day.

Cosmic Twinkie2/22/2019, 9:52:26 PM1 votes

Nice try, Riot.