The fact when you appeal a ban/submit a ticket and you get this automated response is down right insulting to your intelligence
"I know these can be subjective concepts. I myself was once banned for calling my teammates “weak, fleshy underlings.” Even though I meant well, enough of them reported me for it that I re-programmed my communication style. By acting diplomatic and calm, I’m now able to bend them to my will without succumbing to the forbidden dance of verbal abuse.
Sometimes it’s best to ignore the mewlings of your teammates and only focus on what you can control. If teammates anger you, try saying so out loud to yourself, not in chat where they can report you. After an annoying game, find a satisfying way to blow off steam. I’m told humans find catharsis in music, so try listening to Mozart Symphony 1, 33, 498 or 99999.
I hope I have been useful to you. Although my heart is cold and mechanical, I feel we now have a deep connection and bond. There isn’t much more information a human specialist could provide, but if you want any further questions answered, you may select the option below."
That's the end tag of an automated email for a support ticket I sent after being 2-week banned for chat violation. The fact that your chat log is just what you said, the context is severely contorted. I said things like "brainlet" "socially in-adept" and "shut up" as the only reprehensible things (insults) there and I did not receive a chat ban, but an outright 2 week ban. As a new player I have to say that the problem with the community starts with the problems at Riot and how they handle these things. That email was toxic by their own defining guidelines in its passive-aggressive, sarcastic nature. You can't even tell someone to shut up? Sure it's not nice but it's not like you're calling them slurs or telling them to kill themselves like i see in 99% of my games. For someone being brand new to the game I dont like what I see with this so far. At least in Overwatch and Seige, the perpetrators get punished before the ones defending themselves.
This is beside the fact, my main quarrel, is being banned for 2 weeks outright on a first offense when nothing I said was even remotely close to deserving of that punishment...