This is only true because we have a petty community with no sportsmanship values, or at the very least, a passion to win.
We use to, and no the chat wasn't cleaner. It was as open as a youtube comment section. However, if you got over your feelings and used your mute you could usually at least count on teammates to still want to win. Most of the fights were over role selections and picks, because we couldn't lock anything in. People would fight over it, but we wanted to win.
Now I'm not saying that cleaning up chat was bad, but in hindsight I wish IFS never happened. I'd rather have overly passionate flamers I can mute, than petty passive aggressive assholes, silent trolls, and a clusterfuck of people who don't want to put energy into a win if it isn't handed to them. The decreasing playerbase shows the passion is leaving it, and its our community thats driving it out.
It drags away from all the other critiques I'd rather be at the front of discussion, like matchmaking, updating MMR systems, or addressing power creep.
But Even if this game becomes mechanically better, that won't stop us from being matched with people that you'd "better not set off, cuz they are powderkegs"
no offense to OP trying to keep up this super positive vibe-- I just think we need to re-evaluate what we expect the players to mitigate about multiplayer friction and what we really need companies to intervene for. I don't think what people say to you is one of them. just imo