Why league promotes toxicity and how to actually help it.
People complain every day, all day, and for years about toxicity in this game and the best answer you've come up with is the tribunal. Does it work? absolutely not. Why doesn't it work? Allow me to break it down.
For starters, It's basic psychology, rewards yield better results than punishment. You punish for bad behavior while good behavior goes unrewarded. If you had some sort of IP or RP bonus for being helpful and getting positive feedback, even if its small, that would actually PROMOTE good behavior instead of just punishing what you deem bad behavior.
Secondly, your tribunal system is unfair. It is unfair because it only looks at one side of a conversation or action out of context and puts ZERO weight on who/if someone instigated and caused the frustration to the other players. This is fundamentally wrong. Even if it is just two people mad at each other, if someone clearly tried to and caused the other person to get upset, it is unfair to hold them in equal regard and equally responsible. It is human nature to defend yourself.
Why does it fix nothing? Because it is reactive. It does nothing to fix problems during the match, it only lets you tell the teacher and feel a little better if you see a "good job being a goody two shoes" pop up if they get in trouble. Meanwhile, it's already too late, they just wasted 20-60 minutes of your life and lost you LP.
Even after you mute someone with plans to report, the toxicity does not end, words are only a tiny piece of their crap. People can still AFK, troll, feed, not participate, emote, not surrender, steal cs/kills, and ping you into an anger only matched by being behind someone going under the speed limit. Why are these similar? Cause you can't do anything about either. You are helpless.
You give us no tools to deal with toxic people while in a match, This is why League promotes toxicity. Also, if I get an S+ and we lose cause a guy is feeding or AFKd, I lose the same amount of LP as the dude that didn't try. That is going to cause any player to get upset, it's blatantly unfair. We are forced to play with rude people and get punished for it.
How could you actually help fix toxicity in league? Give us tools! For starters, create some form of kick player system that we, THE PLAYERS, can vote to kick another player. For instance, you can bring up a vote that if 3/5 people accept, it kicks someone from your game and if you lose, you lose half LP. They lose 100% LP and aren't allowed to queue again for X amount of time, say 30 minutes. The X amount of time queue punishment could get worse if it happens more in a time period. Its about giving us power to decide on the spot who is wrong, not your automated unfair tribunal crap after it's too late.
Not only would this instantly help players feel empowered and capable of helping themselves in a bad situation, it would deter outright toxic behavior from solo or duo queue players 100x more than your current reactive system.
*You would simply have to put a restriction that if you were in a group of 3+, you cannot initiate a vote kick on a player for abuse prevention purposes. Also, obviously allow for reporting unfair kicks and punish harshly for such.
Lastly, Start rewarding exceptionally good and bad play with a small portion of LP. Some people might say that this would promote selfish behavior in league, "laugh out loud," solo queue ranked is already 100% selfish. If you get an S- to S+ in a game, you're rewarded 5-7 LP. So if you win, you get extra LP but if you lose, you don't lose as much. Concurrently, if you get a very bad grade, you lose 5-7 LP. And most importantly, if a player disconnects from the match prior to 5-10min in a match, you lose half LP but the AFKd player loses 100%
These few things promote good behavior, good play, and truly deter toxicity. Abuse would be rare cause no one wants to voluntarily go 4v5 and almost assuredly lose without good cause and players wouldn't feel helpless to toxic behavior. And if you lose a game, but tried really hard and did very well, that is recognized and rewarded.
***numbers or percentages are examples and could be adjusted to any value deemed fair.