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Support staff jenny711 refuses to answer simple support question

Sparky xz·12/20/2016, 6:17:10 AM·2 votes·3,879 views
Riot Games Support

SO after asking the same question about 2-3 times and her just blately not responding to the question it comes to these last 2 comments. Me: "YOU KEEP dodging the question. IM ASKING YOU SUPPORT QUESTION. are you stupid??? "It’s also clear the player struggles to effectively communicate intentions and strategy to teammates." Autolocking = this ^ does it not??? And if it doesn't please explain how autolocking is not exactly what i quoted up above and what your were threatening to ban other players over. (singed support)

PLEASE ANSWER MY QUESTION RIOT."

Jenny711 response "Hey again,

I'm sorry but I am unable to answer your question. As I stated previously, the development team is your best bet to get an answer. If there are no other questions or concerns, I'll have to consider this matter resolved. If you'd like to discuss anything else let me know, otherwise the ticket will be closed.

Jenny711 Player Support Specialist "Let my blade speak the law""

I just dont get how this is tooo difficult of a question for her/support staff to answer. Any other rioter care to comment how these situations are different and do not fall under the same category for disrupting game play?? To me jenny711 should lose any LP she has simply for the multiple dodges (joke....).but seriously this makes understanding the rules of LoL very difficult and unfun. Pretty much seems like riot is 100% arbitrary in whatever they decide to do and is very inconsistent with their decisions.

40 Comments

AMYS GRAVE12/20/2016, 6:38:30 AM11 votes

"YOU KEEP dodging the question. IM ASKING YOU SUPPORT QUESTION. are you stupid???

I often find the best way to get help from someone is to be as accusatory as possible, and if you can make sure to insult them. It puts them in a much more cooperative mood.

/kappa

CooL Ice Tea12/20/2016, 6:27:39 AM9 votes

IM ASKING YOU SUPPORT QUESTION. are you stupid???

keep sitting behind your computer and have a big mouth. If you were in a shop and the employer told you he can't help you with your request and you have to get to place X to get your needed help you would shut the fuck up and go.

Since we are on the internet you can hide behind your monitor and shit talk to everyone you want.

You wouldn't do that in real life and IF you would do exactly that then your parents did a huge mistake in your education.

bad arcade kitty12/20/2016, 6:43:53 AM7 votes

i think nobody still got what was the general question...

TrulyBland12/20/2016, 6:31:50 AM6 votes

Autolocking does not necessarily (though possibly) put other teammates in a bad situation by itself. Autolocking an AD mid, after top and jungle already picked AD would be a good example that is equivalent to what that Singed did.

However there's still one massive thing people constantly overlook: The consistency in his behaviour. He didn't do this once. He didn't do this for a few games. He didn't do this for dozens of games. He did it over hundreds of games. That's the reason why Riot felt they needed to do something.

swordofsun12/20/2016, 1:32:22 PM5 votes

Speaking as someone who has worked in customer service for a very long time I can give you some tips.

It's important to remember that the person you're talking to has the ability to make your life easier or do the bare minimum effort to get you out of their face. You want to encourage them to go above and beyond for you. The first step in doing this is to not insult them, i.e. "are you stupid???" Be pleasant and non-confrontational. It'll be a nice change of pace and they'll want to help you out.

Phrase your question in simple and easy to understand terms. I believe what you're trying to ask is: Autolocking appears to limit communication and inhibit the ability to make an effective team strategy. Is this correct? If it doesn't why?

If the person you're talking to suggests that you your question would best be answered by another department you should ask that department. "Dear Development Team, Jenny711 in Player Support recommended that I contact you for further information on my question..."

Clarity and politeness will get you everywhere with people working in support and customer service roles. It's so rare.

LatetotheRace12/20/2016, 6:42:23 AM4 votes

I don't understand... what was the original question?

Jo0o12/20/2016, 6:23:48 AM2 votes

I don't even get what your question is. They told you to ask the development team, did you?

Kei14312/20/2016, 12:14:11 PM2 votes

hmm .. you realise that the link you provided is for you and you alone right? We can't see it. So your context isn't really available for us.

If it is regarding a Singed Smite Support, then the case is already done in conclusion, so stop beating that dead horse.

FurriesAreHot12/20/2016, 11:51:07 AM1 votes

You are witch hunting a human being who might e new to the riot team. People like you make me sick. They paste answers to make answering thousands of questions a day more manageable.

Kinjishi12/20/2016, 6:40:10 AM1 votes

Riot support is crap copy/paste answers. Pretty much a waste of time. Have had this person or people like them when contacting it. Blatantly ridiculous. They can take 7 days to answer your ticket, but will mark it as resolved in 2 mins. once they answer it. They care more about their resolution times than giving you the correct answer.

HowCoolAreYou5/24/2018, 1:46:29 AM1 votes

I think Jenny was helpful, she answered all of my question and teaches me new things i didn't know Kayle

Dominick Destine12/20/2016, 7:47:31 AM1 votes

I have no idea what OP is trying to say... it just seems like nonsense.

Damn it, I missed a chance to say .... the word.

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