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Support staff jenny711 refuses to answer simple support question

Sparky xz··2 votes·3,879 views
Riot Games Support

SO after asking the same question about 2-3 times and her just blately not responding to the question it comes to these last 2 comments. Me: "YOU KEEP dodging the question. IM ASKING YOU SUPPORT QUESTION. are you stupid??? "It’s also clear the player struggles to effectively communicate intentions and strategy to teammates." Autolocking = this ^ does it not??? And if it doesn't please explain how autolocking is not exactly what i quoted up above and what your were threatening to ban other players over. (singed support)

PLEASE ANSWER MY QUESTION RIOT."

Jenny711 response "Hey again,

I'm sorry but I am unable to answer your question. As I stated previously, the development team is your best bet to get an answer. If there are no other questions or concerns, I'll have to consider this matter resolved. If you'd like to discuss anything else let me know, otherwise the ticket will be closed.

Jenny711 Player Support Specialist "Let my blade speak the law""

I just dont get how this is tooo difficult of a question for her/support staff to answer. Any other rioter care to comment how these situations are different and do not fall under the same category for disrupting game play?? To me jenny711 should lose any LP she has simply for the multiple dodges (joke....).but seriously this makes understanding the rules of LoL very difficult and unfun. Pretty much seems like riot is 100% arbitrary in whatever they decide to do and is very inconsistent with their decisions.

40 Comments

AMYS GRAVE11 votes

"YOU KEEP dodging the question. IM ASKING YOU SUPPORT QUESTION. are you stupid???

I often find the best way to get help from someone is to be as accusatory as possible, and if you can make sure to insult them. It puts them in a much more cooperative mood.

/kappa

Sparky xz1 votes

{quoted}

I often find the best way to get help from someone is to be as accusatory as possible, and if you can make sure to insult them. It puts them in a much more cooperative mood.

/kappa

I find that asking questions nicely at first just results in dodging of said question. If I have to ask multiple times the same question of course it is going to come with insults about your intelligence because the fact you didnt understand the first 2 times is what led me to getting accusatory. Lol gg ez you clearly are kappa.

Dominick Destine1 votes

{quoted}

I often find the best way to get help from someone is to be as accusatory as possible, and if you can make sure to insult them. It puts them in a much more cooperative mood.

/kappa

I find the same strategy works with women.

5% of the time, it works every time.

CooL Ice Tea9 votes

IM ASKING YOU SUPPORT QUESTION. are you stupid???

keep sitting behind your computer and have a big mouth. If you were in a shop and the employer told you he can't help you with your request and you have to get to place X to get your needed help you would shut the fuck up and go.

Since we are on the internet you can hide behind your monitor and shit talk to everyone you want.

You wouldn't do that in real life and IF you would do exactly that then your parents did a huge mistake in your education.

Sparky xz1 votes

[deleted]

LatetotheRace7 votes

"the employer told you he can't help you with your request and you have to get to place X" -Insists that the flower department worker should help him fix his PC.

Here's the proof of your stupidity. "I'm sorry but I am unable to answer your question. As I stated previously, the development team is your best bet to get an answer" Yet you don't seem to understand basic English and lack general communication skills/reading comprehension.

Sparky xz1 votes

{quoted}

"the employer told you he can't help you with your request and you have to get to place X" -Insists that the flower department worker should help him fix his PC.

Here's the proof of your stupidity. "I'm sorry but I am unable to answer your question. As I stated previously, the development team is your best bet to get an answer" Yet you don't seem to understand basic English and lack general communication skills/reading comprehension.

Store policy = CUSTOMER service should know their store policy and if not should find out the answer vs asking garden department to fix my computer.

You comparison is no where even close to mine, so it isn't valid Lol you are just stupid.

LatetotheRace6 votes

Here's your "store policy" Do your best to help the customer, and if you can't, direct them to someone either more knowledgeable or more qualified to help that particular customer. Sorry to burst your bubble but I work retail, I do this literally every day.

bad arcade kitty7 votes

i think nobody still got what was the general question...

Sparky xz1 votes

[{quoted}](name=bad arcade kitty,realm=EUW,application-id=ZGEFLEUQ,discussion-id=AAHZHOPo,comment-id=0006,timestamp=2016-12-20T06:43:53.662+0000)

i think nobody still got what was the general question...

"It’s also clear the player struggles to effectively communicate intentions and strategy to teammates."

Autolocking = this ^ does it not??? <--------- MAIN QUESTION

And if it doesn't please explain how autolocking is not exactly what i quoted up above and what your were threatening to ban other players over. (singed support)

TrulyBland14 votes

Maybe if you phrased your main question in a proper sentence, rather than in a pseudo-mathematical term it would help.

Or to put it differently: It's clear that you struggle to effectively communicate your intentions and questions to the support.

bad arcade kitty3 votes

[{quoted}](name=Faker xz,realm=NA,application-id=ZGEFLEUQ,discussion-id=AAHZHOPo,comment-id=00060000,timestamp=2016-12-20T06:49:08.981+0000)

"It’s also clear the player struggles to effectively communicate intentions and strategy to teammates."

Autolocking = this ^ does it not??? <--------- MAIN QUESTION

And if it doesn't please explain how autolocking is not exactly what i quoted up above and what your were threatening to ban other players over. (singed support)

i don't think riot ever supported the idea that "calling first" gives you any rights, so if they instalocked mid if you pick second mid it's you who refuse to communicate and troll here

Miror B1 votes

[{quoted}](name=bad arcade kitty,realm=EUW,application-id=ZGEFLEUQ,discussion-id=AAHZHOPo,comment-id=000600000001,timestamp=2016-12-20T06:52:34.529+0000)

i don't think riot ever supported the idea that "calling first" gives you any rights, so if they instalocked mid if you pick second mid it's you who refuse to communicate and troll here

Yeah, the rule of "dibs" is something that not only rarely applies on here (if it did, then there wouldn't be a need for the new queueing system) but also rarely applies in life (unless both people are "into" the whole dibs system, then it doesn't really work). If it did, then courts would be constantly backed up and I'd be sitting on a beach somewhere with my 13 supermodel brides...

Sparky xz1 votes

{quoted}

Yeah, the rule of "dibs" is something that not only rarely applies on here (if it did, then there wouldn't be a need for the new queueing system) but also rarely applies in life (unless both people are "into" the whole dibs system, then it doesn't really work). If it did, then courts would be constantly backed up and I'd be sitting on a beach somewhere with my 13 supermodel brides...

First off, Your analogies are sooo stupid, It is surprising you havent choked to death on your own tongue. Sooo First off, when you join a match, ALL 5 spots in theory must be filled. When you are dealing with super models, the super models don't have to get married or pair off with you. So the whole dibs system doesn't apply to anything you even said and if truly need more reason because you can't put 2 + 2 together. Next, Autolocking = NO communication at all to the rest of the team. Calling spots gives a chance to change places when someone asks because if you aren't locked in, you change change characters, spots ect ect. I dont get how you people are sooo dense and stupid. You people need to take a logic class because its pathetic.

elduris3 votes

It doesn't necessarily equate to "not communicating strategy", but it can. It depends on the context. If someone auto-locks Ezreal bot lane, I can pretty much predict what their strategy is, how they're going to play, what to expect from them, etc. If someone auto-locks Cleanse/Clarity Garen in mid lane, and doesn't say anything to the team about it, it can be really confusing as to what they're trying to accomplish.

Things like this always require context. But, if your main question is "does autolocking by itself mean you're not communicating intentions and strategy to your team?" then the answer would be no.

Sparky xz1 votes

{quoted}

It doesn't necessarily equate to "not communicating strategy", but it can. It depends on the context. If someone auto-locks Ezreal bot lane, I can pretty much predict what their strategy is, how they're going to play, what to expect from them, etc. If someone auto-locks Cleanse/Clarity Garen in mid lane, and doesn't say anything to the team about it, it can be really confusing as to what they're trying to accomplish.

Things like this always require context. But, if your main question is "does autolocking by itself mean you're not communicating intentions and strategy to your team?" then the answer would be no.

Autolocking = NO communication at all to the rest of the team. Calling spots gives a chance to change places when someone asks because if you aren't locked in, you change change characters, spots ect ect.

elduris2 votes

I think you're equating characters and roles, which aren't inherently connected. Are you playing draft or blind pick? I think draft would be a better environment for you.

TrulyBland6 votes

Autolocking does not necessarily (though possibly) put other teammates in a bad situation by itself. Autolocking an AD mid, after top and jungle already picked AD would be a good example that is equivalent to what that Singed did.

However there's still one massive thing people constantly overlook: The consistency in his behaviour. He didn't do this once. He didn't do this for a few games. He didn't do this for dozens of games. He did it over hundreds of games. That's the reason why Riot felt they needed to do something.

Sparky xz1 votes

{quoted}

Autolocking does not necessarily (though possibly) put other teammates in a bad situation by itself. Autolocking an AD mid, after top and jungle already picked AD would be a good example that is equivalent to what that Singed did.

However there's still one massive thing people constantly overlook: The consistency in his behaviour. He didn't do this once. He didn't do this for a few games. He didn't do this for dozens of games. He did it over hundreds of games. That's the reason why Riot felt they needed to do something.

OH so what you are saying is you can say FUCK the team about 40% of the time and its k, but since he does 80% of the times it isn't okay??

Nice arbitrary rule system.

Purposely screwing people over = still wrong regardless of how much you do it.

Or do you people disagree??

Also him doing singed support puts their adc on edge and someone autolocking and not having and respect for their teammates who already called the spot puts me in the SAME situation as their adc. OUTSIDE my comfort zone.

LatetotheRace2 votes

When you instalock say 20%~ of the time, it is more than just a habit.

Sparky xz1 votes

{quoted}

When you instalock say 20%~ of the time, it is more than just a habit.

But you realize, HE gets to pick the other 3-4 games. It is only in that 1/5 games that He doesn't get his spot and autolocks. In theory the autolocker does it more than 20%

LatetotheRace1 votes

OR you could never instalock and simply not care. Go with the flow or get out of blind pick. If instalocker A cannot fix his problem he can simply avoid it.

bad arcade kitty1 votes

{quoted}

When you instalock say 20%~ of the time, it is more than just a habit.

how is instalocking worse than calling as soon as possible and claiming you have the rights because you "called first"?

Sparky xz1 votes

[{quoted}](name=bad arcade kitty,realm=EUW,application-id=ZGEFLEUQ,discussion-id=AAHZHOPo,comment-id=0002000000000001,timestamp=2016-12-20T06:48:17.991+0000)

how is instalocking worse than calling as soon as possible and claiming you have the rights because you "called first"?

Calling spots = more open ended people can trade and negotiate.

AUTOlocking = YOU ARE LOCKED in and can't switch characters and are usually unwilling to do another spot.

Big difference...... lol If i have to spell it out for u, I will

calling spots for first come first serve, allows for people to change and communicate as a team to build a great team comp. Just autolocking does the opposite.

Clear enough??

TrulyBland1 votes

Purposely screwing people over is always against the rules. But autolocking isn't that. And technically support singed isn't either. If he tried to purposely screw people over, he's really bad at it, given his winrate.

The point is that it's a grey area, where Riot has to judge cases individually because they can't create a clear-cut rule that wouldn't subsequently be abused. And you simply won't be on Riot's radar if you don't do it frequently enough, simple as that.

Sparky xz1 votes

{quoted}

Purposely screwing people over is always against the rules. But autolocking isn't that. And technically support singed isn't either. If he tried to purposely screw people over, he's really bad at it, given his winrate.

The point is that it's a grey area, where Riot has to judge cases individually because they can't create a clear-cut rule that wouldn't subsequently be abused. And you simply won't be on Riot's radar if you don't do it frequently enough, simple as that.

It is a grey area where a player who is no doing anything wrong has a bunch of cry baby teammates who report him EVEN if they win and he contributes to the win because it wasn't how they wanted to win.

Sounds to me like a pile of bullshit.

TrulyBland9 votes

When you actually want to discuss the real case, rather than your simplified fantasy version of it, feel free to. But it's pointless to discuss an actual grey area with somebody who's trying to press everything into black and white.

That's also why you're not getting the answer you want from support. You keep asking "Black or white?" and the support keeps telling you "Grey".

swordofsun5 votes

Speaking as someone who has worked in customer service for a very long time I can give you some tips.

It's important to remember that the person you're talking to has the ability to make your life easier or do the bare minimum effort to get you out of their face. You want to encourage them to go above and beyond for you. The first step in doing this is to not insult them, i.e. "are you stupid???" Be pleasant and non-confrontational. It'll be a nice change of pace and they'll want to help you out.

Phrase your question in simple and easy to understand terms. I believe what you're trying to ask is: Autolocking appears to limit communication and inhibit the ability to make an effective team strategy. Is this correct? If it doesn't why?

If the person you're talking to suggests that you your question would best be answered by another department you should ask that department. "Dear Development Team, Jenny711 in Player Support recommended that I contact you for further information on my question..."

Clarity and politeness will get you everywhere with people working in support and customer service roles. It's so rare.

LatetotheRace4 votes

I don't understand... what was the original question?

Jo0o2 votes

I don't even get what your question is. They told you to ask the development team, did you?

Sparky xz1 votes

{quoted}

I don't even get what your question is. They told you to ask the development team, did you?

You mean where she didnt even link me to them??? For a support staff that is SOOO FAST TO COPY AND PASTE, she could have given me a link to them. She pretty much gave me a blanket link to the lol boards. Sooo this is where i posted, because this is about players behaviors on whether autolcoking = ignoring team wishes = same thing support singed is threatened to be banned over.

Kei1432 votes

hmm .. you realise that the link you provided is for you and you alone right? We can't see it. So your context isn't really available for us.

If it is regarding a Singed Smite Support, then the case is already done in conclusion, so stop beating that dead horse.

Sparky xz1 votes

{quoted}

hmm .. you realise that the link you provided is for you and you alone right? We can't see it. So your context isn't really available for us.

If it is regarding a Singed Smite Support, then the case is already done in conclusion, so stop beating that dead horse.

Im asking for rioters to respond, not normal people, you guys are just chiming in. can rioters not see the link whe its clicked?

Kei1432 votes

that they could, but the chances of you getting a rioter's response here is pretty low.

If you are trying to seek the attention of a gameplay staff, then it'll be better to post this under the "gameplay" subforum.

Kinjishi1 votes

Riot support is crap copy/paste answers. Pretty much a waste of time. Have had this person or people like them when contacting it. Blatantly ridiculous. They can take 7 days to answer your ticket, but will mark it as resolved in 2 mins. once they answer it. They care more about their resolution times than giving you the correct answer.

Dominick Destine1 votes

I have no idea what OP is trying to say... it just seems like nonsense.

Damn it, I missed a chance to say .... the word.

FurriesAreHot1 votes

You are witch hunting a human being who might e new to the riot team. People like you make me sick. They paste answers to make answering thousands of questions a day more manageable.

HowCoolAreYou1 votes

I think Jenny was helpful, she answered all of my question and teaches me new things i didn't know Kayle

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