Can a Rioter punish you without reports on your account?

199cm 110kg 20cm·10/14/2019, 6:27:09 PM·2 votes·2,363 views

Well I've got banned for discussing report system in my game, where I compared WoW to LoL, said "kys" and "cancer" (NOT to anyone in game, but just to prove a point), I've got banned, it was an automated ban, system clearly made a mistake, a Rioter from player behavior team lifts my 14 days ban, but TELLS me that he will apply 10 games chat restriction and strip my Honor 5 lvl cause I said some things in my recent games, 99% of it were out of context, but he still refused to lift it. When I asked if I was reported in these games, he didn't tell me and said I have to open separate ticket and request data for my account, which can take 30 days. Can he actually punish me even tho I wasn't reported in these games (I'm 100% sure I wasn't), but from his own judgement.

14 Comments

Umbral Regent10/14/2019, 7:02:02 PM5 votes

To answer your question directly; yes. If Riot makes a determination that your behavior was below their standards, they can manually apply a punishment if they wish, as per the Terms of Use.

2.1. How can my account be suspended or terminated? (If you break the rules, Demacian Justice will be visited upon your account!)

Three (Two) different people/entities can suspend or terminate your account:

2.1.1. You. You may terminate or suspend your account at any time by contacting us at [email protected].

2.1.2. Us. We may terminate or suspend your account if we determine, in our sole discretion, that:

(a) you have violated any part of this Agreement;

(b) we have stopped offering the Riot Services in your region; or

(c) doing so would be in the best interests of our community, the Riot Services, or the rights of a third party.

We may make such determinations, among other ways, by using automated systems and machine learning tools.

(Two notes; 1. I struckthrough the "Three" and placed (Two) in there as the Tribunal is no longer a thing, leaving only the two parties who can suspend/terminate the account. 2. While this section of the ToU refers to account suspensions and account termination, it also applies to punishments in general, such as Chat Restrictions.)

Beyond answering your question though, there are other things that aught to be mentioned;

  1. Your account having been 14-day banned in the first place is an arguable mistake. You used zero-tolerance chat (albeit in an innocuous fashion), and the IFS responded appropriately.

  2. You got extremely lucky that Riot was willing to lessen your punishment at all, considering the above. Riot normally doesn't do anything like that.

  3. Even if it was ultimately a manually-applied punishment on Riot's part, the odds are more than fair that you have been reported for some of your behavior in previous matches without knowing; you can never truly know whether or not someone reported you, so claiming 100% certainty isn't exactly right.

zPOOPz10/14/2019, 6:38:15 PM4 votes

Yes. Support has discretions to apply manual ban on any account they see fit.

Tele II10/15/2019, 9:30:41 PM2 votes

Of course. The system is automated. Human review always trumps an automated system. And you did get reported, otherwise you wouldnt have had the 14 day ban, no? The automated system relies on reports as far as I know. If no report was made, the system doesnt check anything.

Teemos Tittiees10/14/2019, 7:18:06 PM1 votes

They don't care about what the context is. They see trigger word they pull ban trigger.

hshtagniemehrcdu10/14/2019, 7:34:04 PM1 votes

I would really like to see a screenshoit of that discussion with the Riot support.