An (long) Essay on Permabans - One size fits all policies don't work

Michelængelo·8/25/2019, 6:10:11 PM·73 votes·21,265 views

I'll start off this essay by saying that I am sometimes verbally toxic while playing League of Legends and won't be writing this essay to try convince player support to unban me (permabanned for flaming in teamfight tactics). Now with that being said I'll begin.

I have consistently responded, in the past 5 years, to Riot Games' request to either respond to surveys, invited new players into the game and have even taken my own time to construct guides to make other players better. I.E. https://www.mobafire.com/league-of-legends/build/9-11-in-depth-karthus-mid-guide-63-winrate-551291 Are these behaviors typically aligned with being a genuinely toxic presence in the community?

When discussing permabans one should acknowledge the different "ways" you could get banned: verbal abuse, throwing games, and elo-boosting. These are all very different grievances with different impacts on the gameplay aspect of League. One could argue that inters and elo-boosters necessarily have a heavier impact on gameplay itself (one thrower could ruin an entire game so could a pair of elo-boosters to a lesser extent) than toxic players. Despite being drastically different offenses, there is only one singular ultimate punishment, a permanent ban.

Banning people for elo-boosting and inting relatively makes more sense because that account is gone, and the players would have to buy or level up a new account if they want to keep doing it in ranked and this may be, at the current time, be the best way to deal with those players. Punishing verbally abusive players, on the other hand, is a different story.

Take into consideration that a great percentage of "mean" players are act this way out of whatever love or passion (desire to win) they still have for the game (which in past years less players have retained and most players retain less of). A permanent ban will have no result other than said player creating or purchasing a new account to continue playing this game that they have invested time to either play with friends or to get good at.

For a diamond player like myself, creating a new account and playing ranked on it is intrinsically unfair to the dozens of players at lower elo that will have to play against me- who is of higher caliber in skill and consequently be mad that they didn't get a fair game. Having no choice but to smurf, I will necessarily be an even more toxic presence on the summoner's rift than I previously was because my actions, which weigh much heavier than my words, will inevitably be toxic to other players.

https://imgur.com/a/NXf5gqV

Take the famous elo-booster Apdo/Dopa for example (though I am in no way as good as him). A few years back Riot was chasing him all over the game and banning him on sight. And what happens? Whenever he made a new account he would rush through gold, plat, diamond, masters, challengers and be rank 1 again. In most of his games people that could never dream of beating him have to face off against him in a game in which the odds are in no way equal. And every time he gets banned, more people suffer because of it.

Take Tyler1 for a different example. There's no arguing that at one time he was toxic in more than one way. He would flame his supports if they didn't pick Janna on demand and would intentionally feed by running it down mid. He was ID banned the same way as Apdo and had to make many new accounts to climb back to around diamond/masters, unintentionally ruining many games he had to play vs silvers, golds, plats just by being that much better.

0.006% of the tens of millions of League of Legends players have been permabanned. How many of those hundreds of thousands of "permabanned" players stopped player altogether? Has the community gotten better since? Can the tribunal confidently say that yes, today's community is better than the community from five years ago?

These are all displays of why a one size fit all punishment simply circumvents one problem by introducing a new problem. But, for verbally toxic players, there can be a much more effective punishment- permanent chat restriction. Compare the damage unlimited chats can do in contrast to 10 sentences a game on an interval of 1 sentence every 4 minutes. If the problem with verbal abuse is the frequency of abuse in game, this would go about tackling that issue at its core. I wholeheartly agree with the notion that continuously toxic players should be harshly punished, but as a member of the community that genuinely wants to see the playerbase flourish I must promote a functional punishment.

Permanent chat restrictions over permanent bans may not necessarily be an immediate solution to years of verbal toxicity that has plagued the game, but it will both demonstrate to the playerbase that Riot Games is actively working towards a solution, and be a first step towards eliminating verbal abuse in League of Legends alltogether.

Sincerely, Michelængelo - https://na.op.gg/summoner/userName=Michel%C3%A6ngelo

118 Comments

Timethief498/25/2019, 6:14:41 PM43 votes

We basicly had perma chat restrictions with infinetly stacking ones. They led to more other forms of toxicity like trolling or inting which are harder to detect. Why would we bring something back that didnt work before?

Acekill3r8/27/2019, 3:49:38 AM6 votes

Riot and the community they cater to are helpless, they want a competitive game full of the less competitive and over sensitive people, the system is not fair and they know it, a 10 y/o kid would find a better solution, they don't wanna solve problems, they want kid's money.

Let me repeat it for you, they want kid's money, they want KIDS and just KIDS in their game, they don't want working and developed brains doubting their decisions.

They just want money.

Everything they do is for money, they don't wanna be your friends, they don't care about your feelings, they don't care about being fair, they just want your money.

MrFawknSunshine8/25/2019, 6:54:08 PM5 votes

the issue isnt the punishment system, its the people playing the game.

no matter what riot does or dont do people arent going to change their behavior unless they want to.

kinda goes with gun violence . guns arent the problem its people who chose to use to guns to kill people.

GatekeeperTDS8/25/2019, 8:02:49 PM4 votes

Seriously...all of this for "permanent chat restriction." Jesus Christ.

Dude, bottom line. If you've been punished with a permanent suspension, understand this - YOU ARE NOT RIOT'S TARGET CUSTOMER. They are not interested in finding ways to keep you playing, and the rest of us are not interested in playing with you.

14daysuspensionk8/25/2019, 8:13:16 PM4 votes

Ths is the type of post I like to see, I'm getting pretty sick of people just complaining about gameplay whether it be a champion that is meta for one patch and one patch only, buffs, permament meta champs, or broken damage etc. For me, all of those things rarely bother me. Sure I complain about the ridiculous dmg in-game they did to me according to death recap, but at the end of the day it's just more of a mild inconvenience to me and I always try to find ways around these broken aspects so I can counter them and do better, I've found that doing this works better than complaining to Riot about it because they'll rarely do anything about it. I enjoy seeing posts talking about actual issues with the game, such as unfair bans, sometimes, players get banned for things they clearly didn't do and sometimes they post about it on here, and they show how their ticket was responded to with an automatic message saying that the ban WAS ''fair'' when the ban was something of a hacker hacking them and making them get banned with no way to get it back, or anything similar even if their story might be made up, who knows. I feel like THAT is something that needs to be talked about more because it's honestly disgusting to see Riot treat some of their banned players this way, even if it might be a small percentage of the already banned percentage of players. Just like in court, everyone should have a chance to defend themselves when it comes to penalties instead of being given an automated message. Go ahead, downvote me if you really think that's what I deserve, I get downvoted so often when I try to have conversations online about things that it doesn't have much of an impact anymore, atleast be sure to just give me some criticism on the things I said, any type is welcome, as long as you're not just clearly insulting me.

Smurfmo6668/25/2019, 8:29:14 PM4 votes

Personally i think toxic people should get stacking chat restrictions and if they start inting or hacking they get thrown into games/ranked ladders of other inters/hackers ofc they wont be mixed but yes its supposed to be possible for hackers to get their own ranked lader so everyone could have something

you can make jokes for inters a reverse ranked ladder rank 1 is based on how many times you loose

a hacking ladder so basicly WHO IS THE BEST AT SCRIPTS AND HACKS XD

a normal ladder for the people that wants to just have fun and play the game

personaly id much prefer having the prisoners island even if its just a test and if you get caught inting once then fine but if you get caught inting on multiple occasions your account like in alot other games throw you into inter only lobby

think of this is it better for 9 peoples games get ruined because of 1 inter

or 10 people running it down into each others towers all wanting to int

and first when they get thrown into that lobby most of the people will be doing the same thng anyways

id much prefer having atleast a small player base thats allowed to play the game properly like its supposed to be played

here is my proposal

riot unban maybe not all but a setaint amount of players perm banned for toxcicity giving them an email about it, also getting told the situation and those players being put on a high prioritised watch and see their behaviour and if they become toxic they will emidietly get 25 game chat restriction that is stackable, and if they start inting and such throw ex players into an area like this prisoners island or ranked ladder as an experiment just to check what would happen, on a smaller scale ofc than the entire game with like lets say a couple hundred or a couple thousand players.

if it works it works add it to the game "sure there wil be some chaos at first but its for the players that acually care about the game" and everyone would have something to do

hackers can see whos best inters likewise

etc etc etc.

and if it does not work then just ban all the accounts again or if your feeling generous have exeptions for those that arent acually toxic anymore but still give them a high priority over watch.

this system would

  1. reduce the amounts of smurfs by a heavy amount.

  2. not make it completely shit for those that get prisoner islanded "also make it possible to use tickets to get out of the different ladders if you have continious good behaviour so they have something to work for aswell.

3.it would reduce toxcicity because they wouldant be able to constantly talk shit and if they get an X amount of continious chat rest they will gain more time between each chat then eventually wont be able to talk at all for 50-100 games.

4.make an enviorment for your true players that just wants to play the game without constant issues accept afks ofc but worst case senario make it so when someone goes afk the team can vote to get a bot on their team that's skill will depend on the current rank of the players or level.

Aitikian8/25/2019, 7:04:10 PM4 votes

Honestly this whole system needs to be looked into as it stands players are punished purely on perception rather then actual facts or evidence of misconduct.

The Swift Yordle8/25/2019, 7:16:51 PM4 votes

I would rather have permabans for racial and prejudices slurs like calling someone gay and stuff like that.

I do agree perma ban is a bit harsh for cussing someone out. People waste 100's of dollars on this game. We're all human we all get mad; and esp since this game has a high player base rate of high schoolers to college students. We've been exposed to alot more crap like on the web, fights, cussing in our daily lifes. this isn't china. Perma bans for cussing shouldnt be a thing

SO ME ID 10T8/26/2019, 8:24:50 PM4 votes

if riot is so desperate for money why not just fine players to unban their accounts? make people pay for being toxic. Seems simple then use that money to fix the game and stop dicking around with skins and paid stat trackers.

PzyXo8/25/2019, 7:16:27 PM3 votes

I mean, yes. I'm a toxic player I admit it. But I won't flame someone for being autofilled or for me dying... I would flame these mother fuckers who just keep inting or pinging every 5 seconds for no reason. Or these people who just never think or use their brains. I mean, if i'm the fucking jungler and you asked for me help and I came there. Than you just keep farming instead of helping me in the fight against the enemy than I end up dying. Fuck it I would leave the game or flame that mf till I get a ban. Its just dumb.

  • I got about 6 accounts perma banned. Still toxic and idgaf about people saying that I'm shit. I'm toxic in game but here I'm just a normal member of the board community.
Zlera8/25/2019, 6:39:07 PM3 votes

No, if people cant troll in chat they are more likely to troll or int.

The Great Duck8/26/2019, 6:39:41 AM2 votes

We can start by deleting all/chat. Other than being That guy who types out glf as if anyone cares, there's no purpose for it other than to shit talk the enemy team.

AMDphreak8/25/2019, 8:44:13 PM2 votes

Verbal "toxicity" doesn't matter in game. It's a competitive environment. People are focused on more important tasks than catering to your overly-sensitive egos and emotions. Overly-sensitive people can get over it!

Also, my words in game do NOT give you the right to take away the champions that I paid hard cold cash for! That is unethical to the highest degree to punish freedom of speech with material loss!

Telephone Booth8/27/2019, 1:32:28 AM2 votes

Permanent chat bans suffer from the same problem as permanent account bans- it circumvents one problem while creating a new one. Those who were permanently chat banned (not permanently, but had stacked up hundreds of games of chat restricts) often resorted to toxic gameplay behaviors since they couldnt express their toxicity in chat.

There is no way to control people. There is no solution. Its a people problem, not a league problem.

ModPeriscope8/28/2019, 5:13:54 AM2 votes

Hey,

This post is a little stale, but thought I'd jump in on this.

People have already had their say on permanent chat mutes, but one thing that always irks me about permabanned players is that there's this threat to new players through them creating new accounts and trolling all the new players. That does suck, but I honestly don't think that's going to change the outlook and mentality of a player that wants to win vs someone who's going to be toxic in their game. You still have to mute and report what you wouldn't want in your next game.

They've already answered your request regarding permanent chat restrictions. You can now mute your enemy's chat as well as your allies' chat without having to do that every game. You've got the tools, and at this point, if you're not willing to use tools or abide by rules, then don't expect to keep your account for long.

Karunamon8/26/2019, 12:22:44 AM2 votes

A few issues with your essay:

0.006% of the tens of millions of League of Legends players have been permabanned.

Those stats are very old (like old client old) and likely not up to date. It's static text on the ban screen, and has been there even back as far as the old client. What's worse, is given Riot's difficulty in handing out bans for anything that are not blatant chat offenses, it cannot be used as a proxy for how much toxicity is out there.

But, for verbally toxic players, there can be a much more effective punishment- permanent chat restriction.

They used to do this. They stopped doing that when people with permanent chat restrictions would begin trolling games instead.

The real solution here is fourfold:

  1. Duplicate account detection. It doesn't need to be perfect, but even bars that ants couldn't limbo under would be a good start. Someone who wants to come back after a permaban should be required to take some iota of effort; right now, they don't even have to use a different email address on their dupe account.

  2. Getting smurfs out of low elo. Not in an "accelerated" way, not "provsionally", but in a "you are a smurf, your account is now set to the rank you actually belong at, now play at your own skill level you pathetic nigh-cheater." This ties into 1 for obvious reasons.

  3. Dropping the hammer for ingame behavior trolling a lot faster. It shouldn't take a "pattern of behavior" for someone to get drummed out of the game for intentionally feeding. It should be a one and done. You do it, and you lose your account, just like that.

  4. Better anti-botting measures. If you play VS AI matches or TT, you understand how annoying bots are and how many of them there are. These feed the account selling that allows for the smurf/perma revolving door to occur. Botted accounts need to be banned quickly, before they have a chance to ruin games and change hands. "Ban waves" allow for too many blown games and allow for too many botted acounts to be sold successfully.

Sadly, all of these things amount to QoL changes that benefit players and only players, cannot be monetized, and would require substantial effort and development time, so the chances of these changes being made with Riot 2019 are nonexistent.

Chibi Tora8/26/2019, 2:18:55 AM1 votes

I think the major issue we find in the community with this is people taking personal responsibility for some of their actions combined with what does Riot see as a perma-ban offense.

At what point - exactly - does riot consider your actions a perma ban offense? I see two issues here.

  1. Either for the community - The Perma Ban tribunal is too aggressive and needs to be more forgiving. - (unlikely)
  2. We need to address our own personal issues and accept personal responsibility for our actions.

Something I would actually like to see would be an option - by default - to turn off friendly chat. That way I don't have to start off a game by muting people it's just already done. I can see pings and that's it.

I've honestly gone entire games without reading the chat box because it's gotten to the point now where I just ignore it. It's really rare that I will type anything above and beyond an announcement that someone is AFK, or asking if someone is AFK.

We collectively - as a player base - allow the chat box to dictate too much of our behavior. Just because you see someone DO something dumb in the game doesn't mean you HAVE to call it out and complain about it. There is no obligation to chat in that chat box. None. Hell, I've managed to do entire dungeons in other games (MMO) without typing in the chat box, or talking outloud - dungeons I've NEVER done with people I've NEVER played with. There are lots of tools using Pings, or other tools to communicate.

Moral of the story, we as a player base need to just stop using the text box so much regardless of how much we want to be keyboard warriors.