2 times have banned me

Today I learned that I have banned again and do not even have sent me mail for any reason, it is the second time it happens, the first time I was told to use third party software, I used the LolBuilder and uninstall it, now tell me I have banned again and do not even have sent me an email telling me the reason.

Please I can explain what happens? It is for that uses the same mail? It is for that use VPN? Someone explain to me what is wrong please.

Excuse my English.(google Traductor)