From the Tribunal FAQ:
**Why can’t you give permanent banned players a second chance? You will receive a better player. **
Actually, this is the unfortunate problem. Allowing permanently banned players another chance is an extremely damaging cost. Do you know what the success rate of the Level 20 Challenge was? 5%. Do you know that for each person, they clearly outlined the toxic behaviors and had 1 on 1 conversations with the players to try to improve their behavior? These are players that were hand-picked by Player Support staff because they felt the pleas from these players were genuine. The success rate was still 5%.
Do you know how many games on average these players played? 100 games / month. When a permanently banned player fails to reform, they are creating miserable experiences for hundreds, maybe thousands of players a month. That's not a cheap cost or a low risk and we cannot consciously justify that, for the sake of the rest of our players.
To sum it up Riot doesn't give validly permabanned players extra chances because history has shown that the vast majority of the time they'll just revert to their old ways once they can play again. Riot has to put their foot down somewhere and that just so happens to be after a player has received at least 35-games worth of chat restrictions and/or a 2-week ban. Is it unfortunate? Yes, but the players ultimately brought it on themselves by not taking the warnings and chances seriously enough.
