Boards›Player Behavior

Schrödinger's verbal abuse

MyLittleElegy·11/21/2017, 3:54:27 PM·2 votes·667 views

Greetings.

A few days ago I received a 14 days suspension reform card. Since I wasn't entirely certain how it was determined so I decided to write an inquiry ticket to the Riot Games Support team. Below is the conversation between me and the responsible rioter, as well as the reason why I am here.

https://imgur.com/a/UF2Oz https://imgur.com/a/JQnp6 https://imgur.com/a/wUT7Z https://imgur.com/a/pwJ06 https://imgur.com/a/NDUCp https://imgur.com/a/4PE8z https://imgur.com/a/kkREg https://imgur.com/a/401QZ

As I expressed in the ticket(s), I genuinely don't have a problem with the suspension, as long as Riot can present sufficient evidence to complete their accusation. That said, some aspects seemed to be "unattainable" by them with the given situation which consequentially made the punishment look, in my opinion, villainous, almost as if it was done under-the-table, or exclusively based on the reviewer's values/speculation. In addition, I also think that there are inconsistencies (as described in the ticket record) in Riot's proclaimed campaign regarding verbal toxicity, in contrast with their game-design being disjointed with what they are promoting in the community. Albeit that fallacy is explainable with specific premise (which is quite a ridiculous situation since that would make Riot look rather wicked), in other circumstances, it simply does not put Riot in the best position to issue punishment on players in regards to "toxicity".

9 Comments

Chermorg11/21/2017, 4:11:38 PM5 votes

I think Riot presented sufficient evidence - you used homophobic hate speech as well as told someone to kill themselves over a video game. Those two things are examples of extreme toxicity that have no place in League. You admit in one of the tickets you understand that.

In that same ticket that you admit you understand why you were punished, however, you bring up a lot of other "excuses". I kind of understand your point that you're trying to make, but understand that it is not only someone being victimized that makes the behavior inappropriate and suspension worthy, but the potential for it to cause harm or offense. Riot is under no obligation to tell you who were victims of your speech (i.e. who reported you), and in fact they have a vested interest in protecting other players from the likely abuse that will go their way if you (or other players punished) were to find out who reported them. Just as they do not discuss your punishment with other players, they will not discuss other players' accounts with you.

I would be very interested in understanding what you feel are inconsistencies in the system, so hopefully I can clarify for you. However, I am not seeing any in the ticket responses, so if you wouldn't mind repeating them for me I'd appreciate it.

Lastly, note that the existence of the language filter and/or mute button are not an excuse for you to be toxic towards other players. The existence of harm mitigation techniques is not an excuse for someone to continue behavior that is inappropriate - just as the existence of a "auto brake" system in a car for forward collisions does not give someone the right to take their eyes off the road. Those systems are designed to mitigate the possible damage, not to completely eliminate it. Further, even if a word is filtered, it still shows up to people as a filtered word, which means everyone knows you're trying to say something bad. While it may not appear as hate speech to them who filter it, it could certainly appear to be a negative attitude, especially if the word can be inferred from context.

Arammus11/21/2017, 6:28:34 PM2 votes

you didnt write with a rioter. the ppl working at the riot player support are not rioters. some of them even dont play the game and never did. so yea.

CreampEye11/21/2017, 3:58:25 PM1 votes

[deleted]

Lùmen11/21/2017, 5:20:20 PM1 votes

How to make an elephant out of a mouse 101 Just don't tell people to end their lives

Modi11/22/2017, 3:49:17 AM1 votes

Cursing is not equitable to hate speech. You can curse all you want, and it is not the same as the language you chose to employ.

RallerenP11/21/2017, 4:31:00 PM1 votes

Perhaps I can explain make some point the Rioter couldnt:

Image 1

There IS an automated system in place to deal with both inting and AFK'ing. The AFK'ing one is called LeaverBuster, the inting one doesn't have a public name.

Image 7

While the definition from USLegal stands, Riot additionally has the ToU set in place.

Section 5, example v.

v. Transmitting or communicating any content which, in the sole and exclusive discretion of Riot Games, is deemed offensive, including language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or racially, ethically, or otherwise objectionable;

The language filter isn't here to prevent players from being toxic but truthfully i don't actually know the exact reason it is here. So it's not contradictory to want to avoid toxicity, while giving the option to disable the chat filter.

As I expressed in the ticket(s), I genuinely don't have a problem with the suspension, as long as Riot can present sufficient evidence to complete their accusation. That said, some aspects seemed to be "unattainable" by them with the given situation which consequentially made the punishment look, in my opinion, villainous, almost as if it was done under-the-table, or exclusively based on the reviewer's values/speculation. In addition, I also think that there are inconsistencies (as described in the ticket record) in Riot's proclaimed campaign regarding verbal toxicity, in contrast with their game-design being disjointed with what they are promoting in the community. Albeit that fallacy is explainable with specific premise (which is quite a ridiculous situation since that would make Riot look rather wicked), in other circumstances, it simply does not put Riot in the best position to issue punishment on players in regards to "toxicity".

If you were reported, someone was offended. They don't accuse you of actually hurting someone though, they accuse you of using words that goes against their 0 tolerance policy which you indeniably did.

I can tell you that the punishment and the ticket you sent in was definently in line with their policies and not based on the reviewers personal opinions. Further, you got reviewed twice. Once by a bot that is completely objective, and another time where you were subjectively & objectively judged by the support staff. Both reviews came to the same conclusion.

The Cream Reaper11/21/2017, 3:59:36 PM1 votes

can you provide the chat logs? so far i fail to see what this has to do with Schrodinger