I just started this game a week ago...I already extremely hate this 20min wait time. I played another game called War Thunder and also has a 9 min crew lock to where you can't go in the next match if leave. To me, 9 min was doable....but 20min on this game errrmm no..just no. Things happen while playing, something comes up and have to go or lose connection suddenly etc...crap happens. The game is extremely fun, but I don't plan to continue playing just to wait for 20min for a match. I hate to leave matches and like a good comeback. There should also be a reset back to 5min rather than staying at 20min. In 1 day, i played around 7 matches, next day i played 3 matches and then suddenly had to leave somewhere...later I disconnected on another match that same day and bam..20min wait instead of 5min...ridiculous amount of waiting time. I literally have to spend nearly 4 to 6 hrs to get rid of that with just 5 matches :/
In a way I understand it's to stop players from game hopping or afk or leaving since it hurts the team badly, but I'm not willing to wait 20min. I much rather play another game. If they can knock it down to 10min max, for me that's doable.