Player Forgiveness, the Million Dollar Idea.

Zenturian·7/20/2016, 8:15:09 PM·4 votes·5,237 views

Dealing with a toxic player base is a challenge. You warn, punish and ban them, and they begrudgingly make smurfs polluting the low level player base and turning some new players away. Worse, they're still here but spending less or no money while driving away some new customers that would spend. Eventually the toxic player gets bored, behaves to get to 30, and either reforms to not be banned again or repeats. How do we curve this?

Step 1. Bans rarely remove the Banned Player from the game. They certainly punish well, taking skins, champions, IP, RP, Rune Pages, and rewards from the player and forcing them to relevel. Knowing this, create one day a year where forgiveness is possible.

Step 2. Forgiveness would include a fine and terms to have a banned account unbanned. If Forgiveness were on Christmas day, anyone could likely afford the fine. Say $ 50 times 10,000 banned accounts per year pay. You've just earned a million dollars. Furthermore, these players have Christmas money, see your sales and spend more since the main account with the content is restored. This is profitable.

Step 3. Terms. Forgiveness must be that one day a year only. An account can only be forgiven once or after X amount of days. Say a ban cannot be forgiven unless at least 6 months of ban time passes. A forgiven account would need a clean slate as far as reports go, because the player could hypothetically play great 30 games and have one mildly bad game, and that trigger re ban denies the player the chance to re assimilate properly. The player should have to complete x normal wins before being eligible for ranked. Say, 50.

Step 4. Sit back and watch the statistics to decide if this model should occur more than once total and of course enjoy the extra Million+ dollars you just made. You're welcome. I'm betting at least a third of these guys over come the mouthing off problems and ass showing them do out of anonymity simply because they had to literally pay a fine, go without an account months or years, and ended up smurfing ever since. Face it, they didn't leave, the community didn't become a better place, but maybe it can and Riot can make even more money while doing it.

Opinions? Any counter argument, concerns, or agreements welcome. I refuse to argue with or bash anyone over having an opinion.

39 Comments

RiotRiot Tantram7/20/2016, 8:55:25 PM12 votes

It's not about money at all. The reason we ban players is because we do not want them playing League of Legends. Each game these players are in affect 9 other players. It is more about removing them from the community than it is about a punishment. We have experimented with giving perma-banned players a second chance, and it didn't go well at all. We have an escalation system that most players progress through on the way to perma-ban. If a player doesn't change their behavior after a number of punishments, there is very little chance of them changing their behavior after another. This is why we have elected to perma-ban at the point we do.

Amasa Delano7/20/2016, 8:18:17 PM2 votes

If the penalty for breaking a rule is "Pay us X amount of money in these conditions," then the rule doesn't mean as much. The "one day a year" thing mitigates that, but not enough, in my opinion.

It's a tricky problem, though, and this is a new and interesting solution!

420 grams7/21/2016, 4:14:22 AM2 votes

50 times 10,000 = 500,000.

Treeofwar7/20/2016, 8:16:51 PM2 votes

so if i have 50 dollars i can feed rage and ruin the game right before the day i can be forgiven?

Rito Gums7/20/2016, 8:53:50 PM1 votes

BigBrother ?

Wolfram Oxford7/20/2016, 8:19:33 PM1 votes

I wouldn't spend $50 I would just make a new account. I think the real way to deal with it is just to give these players low priority queue for up to 50 games with chat and ping bans. That way it will suck for them, but won't be bad enough to make a new account.

DoctorInju7/20/2016, 9:05:35 PM1 votes

Given the scenario you've described, there's a better way to deal with banned players. If they make new accounts that don't spend money but instead drive new people away and deny revenue, the solution would be to ban the player from ever playing LoL again. No new accounts, just permanent loss of access (a la Tyler1).

ChaosReignsDown7/20/2016, 9:07:49 PM1 votes

Just wondering if IP bans have ever been thought of..to stop them from logging onto another account and still having the ability to ruin games.

Stephenizgod7/20/2016, 10:50:25 PM1 votes

Riot's Ban system is one of the few systems they have in place that have nothing to do with profits. They don't really care if you spent $500 a day or none, you get permabanned if you deserve it and they also don't care if you never spend another dime on any other account. Basically they are saying "reform or go away".

Your whole idea is bad my friend, players will just pay the $50 to unban their accounts and will most likely get rebanned within a few days, which will only inflame their rage more. Not to mention this idea completely removes any fear of being punished because they can just unban themselves whenever so why not just let lose and rage.

You mention a "within 6 months" time period for how long before they are not eligible anymore, but this creates an unfair situation to those who were banned say 8 months before "special unban day" and those who were banned 1 month from "special unban day". This is a worse idea within a bad idea, its just needless.

30 day clean slate is bad too, they broke the rules and got punished, they don't deserve special treatment. If getting permabanned and having to spend $50 to unban themselves wasn't enough of a lesson that even with a bad game they shouldn't flame, then they deserve to be banned again.

You are right though, these banned players create Smurfs who are then banned again, then they create another and so on until they get bored and quit or they reform. These are the two options Riot wants, either for them to go away or to reform (or at least not talk or troll anymore). So I would say their system is "working as intended" :P

KuroTheHero7/20/2016, 8:31:04 PM1 votes

Riot already addressed why they wouldn't do this and I agree. While it's a tempting idea to make money, it's definitely sacrificing your dignity and morals and as far as Riot has sunk, they still haven't gained a reputation as a scoundrel company