does griefing=trolling?
just want to know what to report people for. usually just go for manual when it happens but does it even get picked up outside a support ticket
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Griefing is trolling, yes.
Yeah, pretty much. If you want to still file manual reports, that's up to you, but Griefing is kind of the catchall for gameplay problems.
all trolling is griefing, but not all griefing is trolling. That's pretty much the case.
"Trolling" is not used in the official language anywhere. Everyone has their own opinion on what "trolling" can be, usually things that are NOT against the rules.
Griefing is deliberately trying to lose the game. Like, actually trying to lose the game. Griefing is not being bad. Griefing is not building the items that they want to build. Griefing is not refusing to listen to things people tell them to do.
All reports get reviewed, regardless whether it was from the post game lobby or support ticket.
I'm going to guess by "does griefing=trolling" you're referring to the post-game Report Categories, where "griefing" is used as a subtitle for the Negative Attitude Report Category.
If that's the case, then; to a degree, yes and no. From what I've seen on the boards and from personal experience, if you want to report a troll, you'll probably want to mark the Intentional Feeding category, which seems to cover all forms of gameplay misbehavior, including trolling.
Negative Attitude, as far as I can tell, primarily refers to low-key toxicity, negativity, and defeatist attitudes, despite "griefing" being listed as a subtitle/description for it.
And, to answer your other question, yes, gameplay misbehavior (trolling, intentionally feeding) does get picked up even through the in-client Report system. I'm unsure if the in-client report flags a match for manual review or what, but, I have had an anecdotal incident where a player trolled and was punished through my report in the client.
Though, as it's an anecdote, you're free to take it as you will.