Now, I know Riot Support's report system offers more options such as ELO Boosting, but the question here is:
Do you trust the ingame report system to properly handle your report as accurately as possible or do you prefer sending your reports directly to Riot Support on the website?
What are you even asking?
What's your measure of "accuracy" to trust? We don't get information regarding what happens to other peoples' accounts regardless of the method it's reported. The IFS is accurate, unbiased (despite what people think) and works way better than the Tribunal used to (despite what people think). I would rather not waste Riot support time with tickets because some ragebaby was trying to hurt my feelings.
Verbal stuff will mainly be reviewed by the machine and disruptive gameplay will be reviewed by humans.
They all go into the same process regardless of which report method is chosen.
Riot Support is more reliable (especially in cases of inting or trolling) and the in-game report is more feasible
not in the slightest. entire match history with at least one troll on every game including wins i carried. ZERO banned. me? i get falsely perma banned for asking someone not to feed. naturally riot lifted it but why did i have to have an entire month ruined just to play a single normal game? and why is their report system targeting the ACTUAL PLAYERS and NOT the trolls AT ALL
I trust it. Sure, they aren't going to be banned on the first time they do something. Everyone will have a bad day. If they keep up doing it consistently, they will eventually get banned. Just don't trigger yourself on keeping tabs on them, worry about yourself.
I trust the in-game report system to cover the vast majority of cases (99.9% or so), it's accurate and efficient enough to do so, and has sufficient manual oversight to keep it on track. It hits the nail on the head almost every time, and it may get it wrong on those rare instances, but that will happen with any system (even happens with manual reviews from time to time).
Reporting via Support is a great way to address those cases where you think the standard systems wont manage, such as the much more "nuanced" breaches of the rules that the automated systems just don't know how to deal with. It's not something you would use for any old case, that will just take up unnecessary resources that Support has to deal with things that don't really need a manual input. It's really more of a "back-up" for those edge cases, or in situations where you can't use the in-game report system.
I've been trolling on a smurf since season 5. Most it's ever gotten is a 25 game chat restriction because sometimes I fan the flames a little too hard. I never trust the automated system to detect anything along the lines of griefing or intentionally feeding. It's simply too easy to trick the system into thinking you're trying to win. As for verbal detection, yea sure it's pretty reliable. They have the right keywords and number of chat lines in game to give the system a good idea as to whether you were being toxic or not. Then again the fact a videogame company is trying to police your speech is troubling. Then again Riot hasn't been Riot for a long time. Between the recent lackluster skins, business conduct complaints, boring champ reveal, and blatant favoritism of streamers I think Riot is losing a lot of their reputation very quickly.
I don't trust any of it. No matter how much you report where, there's assholes in every game all the time. There's always a constant barrage of jeering, poor sportsmanship and all around trolling. Every once in a blue moon you'll get some little pop up suggesting they 'did' something about a report, but that doesn't curb anything as 99% of them get to stroll into the next game and be a rabid ass all over again.
I just use the in game report and move on. Dont really think much about trust. I just play more games or do whatever I was gonna do anyways. If I feel there are too many trolls, I play something else, or stick to playing with people that i know arent gonna troll.
Neither
