Boards›Player Behavior

Please Remove Automated 3rd Party Ban System

CraZyKiller367··4 votes·578 views

Hello fellow summoners a friend of mine whom I know personally was recently flagged by riots automated ban system, and by looking at one of the more popular discussions today many others have had this issue as well. I for one do not think it is fair for an automated system to be handing out bans, and when a support ticket is submitted you are then greeted with copy/paste automated answers from riot support. The worst thing about all of this is that riot gives no chance of appeal in anyway. They believe there system can not be flawed. I do believe many of the ones complaining are actually cheaters but there are some out there that are not. To loose an account one has had for years after doing nothing wrong and getting no explanation as to why the ban occurred has got to infuriating. I love this game and have only been playing for a few months my friend, Stoobly, is the one who got me started into it, the one that has been banned. I have spent about $100 in rp and would like to spend more but knowing in the blink of an eye riots system can select you due to some bug and they will make no attempt to help makes me very cautious to spend anymore money on this game at all. Even if 99% of the bans are accurate that 1% of people who received false bans have almost no way to get into contact with an actual person with any intention of doing anything for them other than saying sorry your guilty. I hope riot can work this out so I can continue with my chest buying addiction without the fear of loosing my account due to some sort of bug somewhere in some program. Thoughts, concerns, and ideas? Thanks for reading!

16 Comments

Void Nargacuga3 votes

To quote Riot Tantram

[{quoted}](name=Riot Tantram,realm=NA,application-id=ZGEFLEUQ,discussion-id=AnqnsBPV,comment-id=000d00040000,timestamp=2017-02-13T22:28:10.383+0000)

It's not my area of expertise, but I have let the experts know that people are curious.

In my experience, the 3rd party bans are very very very .. very accurate. Most of the time when people genuinely didn't script and get punished, it's because they gave their account to a friend, a booster, or purchased an account from someone who did. Boosters script all the time, and it's a surefire way to get your account banned.

Scripting communities even get together and draft responses together, in an attempt to make their requests seem more legitimate by flooding forums/support with similar requests.

CraZyKiller3671 votes

I've seen that, but as we know, no system is perfect and even though they are as he says "very very very.. very accurate" there are still people being unjustly banned. I witnessed the bug that my friend experienced due to his computers battery running out of power and going into a sleep mode. Once he got to a power outlet and turned the computer on he was still in his game, a game that had already ended. He was able to walk around and buy items for a few minutes before the game ended and kicked him out. We believe this triggered the automated system ban, which I can see why, but It was nothing that he did or that was caused by any other program than league of legends. This sort of thing you would think could be sorted out easily, but since you can not get anything other than copy/pasted responses that give you no help at all, how are you supposed to know if it was a mistake or not. I am not saying that the system does not help remove cheaters but even 1 innocent player falsely banned is too much for me to stomach putting more money into the game than I already have. It's unfortunate cause as I have said my short time playing has been fantastic and I really hope Riot makes some changes to either their policy or their automated system. Something needs to be done though because I have witnessed a false ban and it makes me wonder as to how many we see on these boards are actual false bans. Thank you for your contribution!

Void Nargacuga1 votes

So what kind of punishment did your friend get exactly?

And why aren't they here asking about it instead of you?

CraZyKiller3671 votes

I am glad you asked! He actually has his own thread but I am not really making this thread about him but more so the state of the automated system right now. After seeing the trouble he has had with automated responses and the runaround that Riot support has given him makes me the longevity of my account. I can't help but ponder to myself "why spend money and time on this game if Riot's automated system can ban me without explanation". While my worries may not be justified they are there and we are seeing more and more false ban threads, enough to warrant a consideration that their system may be flawed. I hope I answered your questions Thanks for your contribution!

Void Nargacuga1 votes

So what kind of punishment did they get? Still haven't stated that.

Because I would likely guess they got an LPQ punishment, based on what you said happened. Which can be easily worked off and isn't all that severe usually.

CraZyKiller3671 votes

I apologize it was a 3rd party permanent ban. When most hear that they jump to conclusions, however I have been playing with him for a while, and known him personally for the better part of my life. While I understand a persons word means nothing on the internet, I assure you he was not scripting or cheating in anyway. Now if you ask me, was there a type of malware, virus, or other issue that could have caused this flag to occur, I would answer that it is very possible that he has something that could have flagged it. The main problem I have with the way Riot handles their appeals is that 1- No matter what you are guilty, they do not give you a sliver of doubt of you being guilty, of course these are copy/pasted replies 2- They will not give ANY information about what caused the ban. Now let me explain I get that they cant disclose what actually triggered the flag, or else cheaters would develop a work around. But in saying X program caused this ban or X game we saw your game play change dramatically, anything to give the accused some sort of explanation as to how they came to be banned. This is necessary because for someone who is innocent of non-malicious intent gets banned they have no idea as to what caused the ban. I hope I explained this to the best of my ability. Thanks for your replies!

Void Nargacuga1 votes

looks at time Crap have to leave for work soon... Anyways, while I still have some time...

There is a reason why don't tell someone what caused the 3rd party ban (when it comes to scripts that is) because with a small amount of information it's possible to learn how to completely bypass the way they detect scripts.

A lot of the players who get banned via this route also never want to tell the full story. Eg: They bought the account, they are a friend who now plays on it, or purchased a boosting service to increase their rank and someone else played using scripts to increase their rank.

With the support tickets replying to the same ticket and not making another ticket usually nets way better replies then spamming Support Tickets. There has been a check by Riot Games and they have at least 100,000,000 accounts log in to play games monthly. That is potentially a metric shit ton of Support Tickets to sift through. The copy/paste responses are edited and changed as needed to fit the specific Ticket because having such pre-made responses helps make it easier on the support staff.

CraZyKiller3671 votes

Yeah that is somthing I should take into consideration. I guess I didn't realize how hard people try to cheat this game. However on the flip side put yourself in someone shoes who receives an email perms sinning your account when you have done nothing wrong. Then picture fighting with the support team without getting anything accomplished except being accused a cheater without any specifics. I can imagine how I would feel. I would be very upset and would probably never touch the game again. I am hoping riot can make some changes to the way they are handling these cases. Thank you for the information you contributed to the discussion!

CraZyKiller3672 votes

I am getting down-votes, which is okay, but I would like to see a few explanations as to why you feel the way you do. Thanks again!

CraZyKiller3672 votes

Just to give everyone an update my good friend Stoobly has been unbanned today. It appears that there are mistakes in the system because after a third string of support emails he was unbanned. I am very pleased but at the same time this brings even more legitimacy to the concerns I had about the automated system. Just because someone was banned does not mean they are guilty. Please riot in the future investigate these things more before taking action. I wonder if they are familar with csgo and their cheater detection system, I digress. Thanks everyone for contributing!

Fluffertons Fury1 votes

They feel this way because they believe the system is doing more good than harm. Most likely because they have not been negatively effected. I'm in just got fucked over boat myself. 7 year old account, $1000s spent, blah blah blah. I don't mind an automated system, as long as it is accurate and in the event of a flaw there is a system in place to help players by means of an appeal process or something. Seems to me they just think everything is honkey dorey and all the people claiming it was a mistake are dirty lying cheaters, which might just be the truth in most cases.

Pretty frustrating situation indeed.

CraZyKiller3671 votes

I guess I should have phrased it better, I do not mind an automated system that flags users, however, I believe that it should have to be investigated and carried out by an actual person, which does not appear to be happening. I really hope that they take the time to sort out the cheaters from the innocent, even though it doesn't appear that they are. My good friend ran into a bug and we believe that is what got him flagged but we can not be sure as to the way they avoid all questions about the situation. I understand they can not give away what flagged the system but they should give you more detail than "You used 3rd party software to benefit from the game it is unlikely you will ever get your account ban reversed" Which is obviously a copy and paste message as I have seen it quoted word for word on many boards. Thank You for your contribution!

DrCyanide1 votes

Who says it's automated?

My understanding was that the script detection was automated, but that it was turned over to a human for verification.

CraZyKiller3671 votes

I do not think that is how it works unfortunately. Seeing how my friend has been receiving automated messages for days now, I do not believe he has even had the chance to talk to an actual employee. Human verification should be needed for any ban but in their terms of service it does list the right for the automated system to ban. That is the only evidence I have of it being automated, their replies however, are obviously automated as every thread I have seen has the same statements within the messages. Thank you for your contribution!

DrCyanide1 votes

You're misunderstanding what's going on completely.

The Support Team uses canned responses for most of their correspondence. Regardless of your friends situation, there are scripters that are constantly badgering them to see if maybe Riot will overturn a ban on the script they used, in addition to the other players who need help. Hand writing each of those replies would take too much time.

The Support Team isn't the one that issued the ban though, they're just the ones that are interacting with you.

There's another team which is in charge of creating the list of players to ban with the ban wave. This team is the ones that actually looks over the system.

If your friend didn't use scripts then they probably had their account used by someone who did. I'd tell your friend to dig through the last 6 months of their match history to see if something doesn't line up, because that's more likely than Riot making a mistake on this one.

CraZyKiller3671 votes

We have already dug through his match history, and no games that gave off red flags. As to someone using his account He did not share it with anyone. This is one of the larger problems if you receive a ban your assumed guilty by everyone. You are not able to defend your case at all. There are false bans and this is a case of one, however, this has little effect on my situation. His recent interactions with the support staff has left me very concerned as to the longevity of my account. It makes it difficult to justify spending any money or time on a game that's developers may ban you with no detailed reasoning. I apologize if I am not being clear I am doing my best to explain my feelings of the current state of the game. Thank your help clarifying how the ban and support system works!

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