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I'm having a hard time understanding the report/punishment process, Riot's stats seem solid but...

obsesse·8/8/2016, 8:16:46 PM·9 votes·1,004 views

My experience is vastly different. I've seen Riot's statistics regarding reform and it seems awesome; from positive players winning more games to the majority of punished players never receiving another punishment, I'm happy to read that Riot has a system in place that takes care of the good guys and tried to help the bad guys assimilate into the community.

However, I report a player probably every other game. It's absurd. The worst part is that it seems like much of the community doesn't care about toxicity in general. Players in my games will flame someone in allchat, someone may say (X teammate is telling me to kill myself in chat and to uninstall, please report after game) to be told to suck it up or that they should kill themselves or that it's a normal so who cares. It's honestly appalling. This problem is made ever worse when a toxic player has one or multiple teammates they are playing with.

So how do I know, as a player with these extremely common experiences, that Riot isn't suffering from a sort of selection bias or confirmation bias? I don't want to imply that I don't trust Riot by any means, I just only have available what Riot makes available to me, and my experience is surprisingly negative relative to what Riot states. Is there anywhere Riot posts information like how many people receive bans, types of bans, time in between offenses, and other statistically relevant information?

I realize that many players on the boards will care about player behavior and toxicity, though there are many, many more players that play the game than there are on the boards reading and posting. I'm just wondering how I seem to come across so many toxic players in my games, report when it is appropriate, yet never see any punishment notifications of any kind. There are many things I wonder actually, like whether or not provoked toxicity should be punished in the same way as unprovoked toxicity, but without knowing the various statistics on Riot's end it is impossible to make accurate claims or give criticisms/feedback without the numbers on Riot's end.

23 Comments

TheSingularity8/9/2016, 1:54:06 AM3 votes

To hopefully reinstill hope in you with my own experience. I went on a massive tilt. I was making horrid decisions, feeding and just having one of those bad days. For me, waiting it out doesn't work so I just grind my way out of tilt.

Mah team mates didn't take kindly and abused the crap out of me. This went on for about 4 games in which I reported multiple people in every game. Game 5 I broke my tilt, but the real reward came after another victorious game (6). I was practicality spammed with messages about my reports getting people punished. At least 8 or possibly over 10 people got chat restrictions or suspensions because of mah reports.

The jizz of justice erupted out of me*[slayer-pantheon-rainbows]*

Kei1438/8/2016, 9:02:41 PM3 votes

As Vistha Kai already mentioned, you only get the notification when your report was the last straw that got someone punished, and not when it is building towards their case.

What you voice is a fair concern and is heard. Riot is actually putting priority on improving behavioral visibility, as they know their players have been complaining about the perception of whether they system works.

Though we probably won't see it until after the new client is implemented and running smoothly.

AbeForgotZhonyas8/8/2016, 8:26:17 PM2 votes

I've been seeing a lot of toxic players in my games recently too. As annoying as that is, I'm glad we can mute people. But it still sucks, having 3 games in a row where I have to mute someone because apparently the only thing they can focus on is the fact that they picked a champion in One For All that the rest of us on the team aren't skilled with. sigh

I have a question though.

Do we always get that notification telling us someone was punished by a report we made? Because I've seen some NASTY players in the past few days and I've reported probably 5 or 6 of the worst ones and I haven't gotten any notifications. If we're not supposed to get them anymore, its whatever, but if we are supposed to get notified I'd like to know why the toxic people aren't getting punished. One player was making racist comments and jokes and that isn't cool at all. I know they have an automated system, but if I mention in the comments while I'm reporting what they said can't riot go look at the chat logs to see?

ESeTyRC8/9/2016, 3:00:41 AM2 votes

[{quoted}](name= sepuuku,realm=NA,application-id=ZGEFLEUQ,discussion-id=3ZFOdMA0,comment-id=,timestamp=2016-08-08T20:16:46.853+0000)

My experience is vastly different. I've seen Riot's statistics regarding reform and it seems awesome; from positive players winning more games to the majority of punished players never receiving another punishment, I'm happy to read that Riot has a system in place that takes care of the good guys and tried to help the bad guys assimilate into the community.

However, I report a player probably every other game. It's absurd. The worst part is that it seems like much of the community doesn't care about toxicity in general. Players in my games will flame someone in allchat, someone may say (X teammate is telling me to kill myself in chat and to uninstall, please report after game) to be told to suck it up or that they should kill themselves or that it's a normal so who cares. It's honestly appalling. This problem is made ever worse when a toxic player has one or multiple teammates they are playing with.

So how do I know, as a player with these extremely common experiences, that Riot isn't suffering from a sort of selection bias or confirmation bias? I don't want to imply that I don't trust Riot by any means, I just only have available what Riot makes available to me, and my experience is surprisingly negative relative to what Riot states. Is there anywhere Riot posts information like how many people receive bans, types of bans, time in between offenses, and other statistically relevant information?

I realize that many players on the boards will care about player behavior and toxicity, though there are many, many more players that play the game than there are on the boards reading and posting. I'm just wondering how I seem to come across so many toxic players in my games, report when it is appropriate, yet never see any punishment notifications of any kind. There are many things I wonder actually, like whether or not provoked toxicity should be punished in the same way as unprovoked toxicity, but without knowing the various statistics on Riot's end it is impossible to make accurate claims or give criticisms/feedback without the numbers on Riot's end.

It may just be that RIOT, acknowledging that players can get angry when playing a competitive game (i.e. League), adjusted their punishment system to reflect that; it takes quite a bit to get hit with any punishment.

The standards are just so low (they're extremely low if people that flame without direct provocation are so prevalent that they're present in a large portion of games) that those with higher standards are driven away. Yeah, I agree, the level of lenience that is visible from my standpoint as a player is absolutely absurd and doesn't run parallel to what RIOT claims.

imo, the system caters far too well to players that are either in or never grew out of puberty- definitely NOT the way it should be if RIOT wants League to be taken more seriously.

Unfortunately, that's how RIOT made it and they seem to think it works. I don't agree, but I ain't from RIOT so... we can only hope, try to get their attention (unlikely), or jump games as others with less tolerance for low standards of player behavior have.

NyMEKKl8/9/2016, 7:26:21 AM2 votes

"This problem is made ever worse when a toxic player has one or multiple teammates they are playing with."

What I don't understand is how Riot determine how they would punish someone for toxicity or whatever. One of my good friend got Permabanned because most of the time he was toxic when he was just defending myself from others who wanted to have an argument with him when he makes a small mistake in game. Do Riot just look at your chats and the number of reports you get in a game? Someone can just play with 2 or 3 of their mates and you have an augment with one of them, then 5 seconds later all of them comes at you and chat to /allchat "please report blahblahblah, he's really toxic" then one of their mates just push it a little bit by saying to /allchat "Yes please report blahblahblah, toxic all game".

Dominick Destine8/9/2016, 7:39:56 AM1 votes

[{quoted}](name= sepuuku,realm=NA,application-id=ZGEFLEUQ,discussion-id=3ZFOdMA0,comment-id=,timestamp=2016-08-08T20:16:46.853+0000)

The worst part is that it seems like much of the community doesn't care about toxicity in general.

What the "community" cares about is irrelevant. Riot's decisions are what matter.

Riot has already implemented the most absolute, ultra-draconian system that has ever been implemented in any online game. It does not need to go MORE draconian.

Vistha Kai8/8/2016, 8:42:40 PM1 votes

That crap about the majority of people never getting the second restriction is a bull. It was there back in the days soon after the Chat Restriction thing was released.

Back then if you got one restriction, it'd quite literally change the number of games to play a dozen times a day. I personally was a victim of this idiotic system for 16 or so months straight.

Why idiotic? Well, when I was flagged as "toxic" on the very first day of that unhinged system, there was such bullshit like, I had 49 game long chat restriction when I got into a queue, after the very next game I had only 1 game left and then after I relogged, I had 75.

Ironically after those 16 months I stopped getting them... after I went full rage mode for like 50 games straight, calling names, various insults and the like. I mean, being polite and kind for about 160 games (one whole chat restriction) only got me another one worth... 625 games, so why should I care?