Boards›Player Behavior

Improving Report Feedback

ModThe Djinn·10/6/2018, 3:16:33 AM·100 votes·20,411 views

One of the things I am not super keen on is how it's become hard to track whether or not your reports have made a difference. I completely get that Riot has toned down the instant feedback, and I think it's valuable, as I think it was often abused to find out how to bait people into punishment, or to taunt/harass punished players.

That said, a significant downside to this is that players no longer have a good indication that the system is working.

As such, I'd like to toss out the following idea (with photoshop hack-job to accompany it):

#Weekly Report Updates Once a week, or perhaps once a patch cycle, you'd get a pop-up telling you the number of punishments your reports contributed to that week. Additionally, a new icon would be added to your profile that tallies your punishment contributions -- either on a seasonal basis, or a net aggregate for all reports on your account.

Here's a mock-up image.

This seems like it has most of the benefits (it loses out on immediate satisfaction) with a significant decrease in abuse potential, and a net decrease in pop-ups, which I understand some players may dislike.

Thoughts?

74 Comments

MegaLobunny10/6/2018, 3:39:42 AM33 votes

I think it’s a good idea as it focuses on something a lot of players complain about. The profile flair should be treated like honor and only be visible to the account owner in my opinion. It would feel... I don’t know how to put it... weird to be public?

ModKnightsKemplar10/6/2018, 3:44:59 AM9 votes

Ooh, nice idea!

Current system actually makes me feel bad, cause I know when I get the notification, someone else didn't.

Draconic PoweR10/6/2018, 5:25:11 PM5 votes

It is my opinion that the whole system needs a change. I am in the group that is convinced that the system is beyond flawed and does not work as it should. There has been so much I've said regarding this in a previous post and my analysis has left me disappointed at the system. Anything that can be done to change my (so far) unyielding position is welcome.

DrCyanide10/6/2018, 3:43:11 AM5 votes

I think the emphasis should be less on "Yeah, you punished people!" and more on "We're working with those players to help them be better members of the community"

FullmuteAll play10/6/2018, 4:44:08 AM5 votes

Good idea, the execution need some work Don't you find that people will be issuing reports just to get this reward ?

Eleshakai10/6/2018, 11:59:55 AM4 votes

I'll be blunt: Riot's addition of the report feedback system has led to me reporting less. There are two reasons for this.

Once I report someone, I never want to think about that occurrence again. I don't get some sick sense of glee out of knowing someone else has been harmed by my actions, even if that person harmed me first. I report because it's a necessary evil to help improve the quality of the community as a whole, not to try to get my jollies off on others' misery. Being reminded of the occurrence just makes me unhappy again.
If I report to a business that their employee is doing wrong, I don't get told how discipline was carried out. It's unethical for a company to discuss things like that. I feel the same way here. Nobody should know the status of your account except you and Riot, unless you voluntarily tell others(ie. the 'smitings' that happen on the forums).

So... no, I don't want to know. At all.

ModArticus4310/6/2018, 9:19:00 PM3 votes

I'll start by saying that I agree the system as a whole needs a re-look and overhaul. However, for this particular suggestion I see two major problems:

It feeds into the vindictive / retaliatory mindset which are both undesirable traits in a fair and unbiased punishment system. This could be equated to giving a trophy to a citizen who reports a legitimate crime. Do citizens get recognized for reporting crimes? Yes, sometimes. However, that is done to encourage people to participate in communication with law enforcement more so than to make reporting a crime some kind of commodity to be earned. You may see social media posts from your local agencies thanking citizens for participating in the justice process, but you're not going to see those agencies tally numbers for those people.
As my last sentence implies, it has the strong ability to turn the system, which should be seen as a "duty", into a "game" where you earn prestige for participating. There is a lot of potential for abuse here and having to mitigate that abuse (false reports) because people are looking to up their numbers pushes this well beyond a simple "quality of life" change.

Punishment systems, at the ideal level, should be impartial and unbiased. We as participants should feel obligated to report bad behavior not because it earns us renown, but because a) the community will benefit from less inappropriate conduct and b) our personal experience will be better because we don't have to deal with undesirables. Will this ever work 100% of the time at 100% effectiveness? No. It has to be as efficient as possible as fairly as possible. The foundation of a system (or a feature of that system, such as this) which rewards some innate desire for personal retribution is, very simply, biased and skewed, period.

If people want to see proof of a system functioning, then perhaps Riot should release recurring statistics on actions taken overall. Maybe a /dev blog post that can be done at intervals. I feel like I've seen this suggestion before somewhere. This would operate similarly to federal crime stats without giving extreme vigilantes their bragging rights.

Elite4Runner10/6/2018, 4:20:41 AM3 votes

Interesting idea.

I was thinking of something similar the other day, but from the opposite perspective.

I have never received any punishment, but I would be astounded if I have never been reported for anything.

There have been times where I might lose my cool in a game. It's rare, and I have improved a lot. And there have been times where I have made a costly mistake and the other players insist that they are going to report me.

I was thinking it would be good for people to know on a regular basis if they have received any reports against them.

I think this would be interesting for my own curiosity, as well as helping to identify if I am even potentially on the brink of receiving actual punishment without finding out by crossing the line, as I hope to never do.

Also, people who have received punishment could use these reports as a guide to show their improvement.

Maybe these reports could be combined?

Xion The XIV10/6/2018, 5:40:47 AM3 votes

I would rather have a nice Tribunal type of thing again. Don't give us Power to ban people, because everyone would spam ban constantly again, but let us read cases that have already been dealt and their punishment. I know I probably wasn't the only one to go to tribunal and vote and just read the entire chat for it. That was some of the funniest things I have read in LoL ever.

AeroWaffle10/6/2018, 3:27:20 PM3 votes

I say change it to every X games played instead of weekly report updates to evenly spread out the updates.

Kill and Win10/6/2018, 9:55:37 AM2 votes

I don't like this idea, not because I don't like the feedback, but because I don't like to encourage reporting players. This idea feels more like: You unlucky bastard! You faced 20 negative players in your last game who you reported! Maybe you get better teammates next time!!

I agree with someone else who stated to show how many times you got reported instead. Maybe get the number of games in which one of your teammates (and maybe enemies) reported you and including in how many of those games you were unsportsmanlike according to the system. Not all (small) mistakes lead into a direct punishment if I'm right, so that could give you some personal feedback

Xidphel10/6/2018, 4:23:53 AM2 votes

Showing how many were for gameplay-related offences (inting, trolling) and chat offences?

Xhaiden10/6/2018, 1:20:38 PM2 votes

And how is this helpful exactly?

I mean, you spend around two minutes in queue (or less than a minute if you pick support) - cause there's millions of people playing this game. There's so many that you rarely get to met the same people twice. And honestly, now, i don't know about others (i guess you have to be the revengeful type) - but i don't get much satisfaction from from this feed-back poop-ups about some random strangers getting punished cause of my report. And i certainly don't want a counter attached to my account. I want to forget about them and move on - even though, in rare cases i felt compelled to file a ticket report - for someone who wished cancer to my family and such (that's going overboard). The thing is... a lot of this people do get punished - but that doesn't/didn't change anything - cause even the banned ones - got used to making a new account. Thus, even worse case scenario (getting banned) - those people will be back in the game, which brings me to the next big issue: the increased number of smurf accounts.

We need something different, something to prevent or improve the experience with the game from this point of view. Cause it's the game and the system (the way it works right now) - that brings out the worst in people. In a lot of people - who probably never (or rarely) - behave like that in real life. We're Hello Kitty Online a game where you may have a few scums to deal with (their number being quite instinctive to say the least). We need a new system that's customized for this type of game.

And here's what i have in mind:

- At the end of each game there should be a slider or a scale from 1 to 5 - under each name. And with this scale you can vote/select - the experience you had with each player - where 1 = Very Bad/ 2 = Bad / 3 - Normal / 4 - Good / 5 - Very good.
- Somehow similar to the honor system - this votes will reflect the type of player you are - which in turn determines with whom you'll play this game. For example: if you have many negative votes - your account gets a negative status and thus - you'll be matched in queues with others alike (only toxic players). If it's a positive status - again, you get to be matched with others alike (other nice players - so to speak). That way, this system will separate the toxic players from the rest - so they can play among each-other. If they improve their way - again with the help of positive votes - they could get back to the nicer side of LoL. Tough, they would have to impress toxic players - to give them a positive vote. And in a way - this could also correct their attitude.
- As a way to prevent abuse - If you're premade with someone - the votes you give your friend won't count (and viceversa). And when it comes to voting other players - all the votes given by players who are in a premade will count as one (the sum of the two).
- Also, similar to the current honor system - the players that are part of the positive pool will get their share of reward (for the honorable behavior), while the ones - who have a negative status will get none.

[galio-happy]

mlm olo mlm10/6/2018, 11:09:56 PM1 votes

I don't think there is anything actually good here.

I report. Riot looks at it.

Riot can punish: Which means someone already ruined that game. Hopefully, deterring the offender. Does nothing for me personally though.

Riot can pardon: Which means I thought someone ruined that game. The accused is encouraged to continue that behavior I found disagreeable.

If I file an intentional "false report", Riot still looks at it. Nothing ever happens to the "false reporter".

Where does the good come in? Here is the abuse case: someone reports everyone, every game. Then counts the punishments at the end of the week to see how high it goes.

wmbkryboy10/6/2018, 11:55:17 PM1 votes

Really, Really good idea.

Akali Prime10/7/2018, 1:58:38 AM1 votes

you wanna be rewarded for snitching? lol k.

Ahri Carries All10/10/2018, 7:15:26 PM1 votes

I think it's a nice way of saying "Thanks for contributing to Riot's efforts to remove toxicity" without all the pop-ups (although I always enjoyed logging in after a previous day's game where I had to endure a toxic player only to see the pop-up that said, "Someone you reported got punished! Thanks!" It felt good to know he got his come-uppins).

On a totally unrelated topic, are you actually in Silver? I always thought you were a higher elo... (Not that I think less of you for being silver. I'm silver myself.)

[slayer-pantheon-thumbs]

Okamikazi10/7/2018, 4:09:28 AM1 votes

Good idea, much better than what rito did to improve it, nothing.

Summonah1236910/7/2018, 3:02:39 PM1 votes

I got a leaverbuster warning the other day because apparently they thought I had intentionally quit. But I would never do that, even if the game is going horribly. I mean like, my internet just randomly dropped out that day and it STAYED out for almost the entire day. Wasn't my fault man. Hell, I didn't even see it coming. My internet is usually great, and my ping was like it normally was. Sure is fun getting warned or punished for your internet randomly dying, RIGHT KIDS!?

demoted to iron10/7/2018, 8:54:58 PM1 votes

Honestly, I'd rather get guaranteed instant feedback messages. Getting a track record of how many people you got punished would fuel my bitching about teammates, and it's best to focus on what you can do instead of focusing on your teammates. That's just me though.

Vlada Cut10/8/2018, 6:19:49 AM1 votes

Yes but people would turn into report writting bots then. Do we really need that too?

plataginnn10/9/2018, 12:41:59 AM1 votes

A simple meter on your own home page, (something you would have to click so streamers wouldn't have it shown on streams by default), from green to red would be super beneficial.

It wouldn't tell you who reported you, or how often, but you know that it happened. IF you get into the red area, you immediately lose your ability to chat for x games.

Honors will lower your meter. Staying in the green for X amount of time could lead to a key or a chest or x award.

Staying in the red will get your account banned for 2 weeks if you don't improve.

Perma ban if you hit the red twice.

BestPudgeNA10/9/2018, 7:12:57 PM1 votes

[{quoted}](name=The Djinn,realm=NA,application-id=ZGEFLEUQ,discussion-id=2j4NLw62,comment-id=,timestamp=2018-10-06T03:16:33.248+0000)

Thoughts?

It's actually scary that you think it's not just a complete abuse of the report system to be reporting 13 players a week. Like are you the type of person that reports anyone that says GGEZ or pings "too much"

Telephone Booth10/10/2018, 4:59:15 AM1 votes

sigh ...probably a good idea... but damn it just seems SO petty to put emphasis on whether or not you got players punished. To put actual time towards a new feature just to show how many people you got punished.. i cant explain it... it just feels petty and like its focusing on something that has nothing to do with the actual game. Social interactions imo, should not be so heavily regulated in the first place, and i know thats a super unpopular opinion, but this is just encouraging a sort of vengeful mentality that i think is wrong. Hard for me to explain really, sorry for that.

Thegreatxiu10/7/2018, 3:52:52 AM1 votes

For me, I don't like this idea. I feel like it'd satisfy a vindictive side of me that I'd personally prefer to not fuel.

The Spicy Crit10/6/2018, 5:36:25 PM1 votes

[deleted]

ÈvilMorty10/6/2018, 10:51:34 PM1 votes

Last week one of my friends said in all chat stfu stop harassing my friends, gets 2 week ban.....