Banned even when it's not your fault?
so i recently started playing LOL and i love it, i am a regular player and started advancing as any other player would, 4 days ago i received a permanent ban on my account saying that i am using an unauthorized software also known as botting ( and this is the first time i even came to know there is such software) i immediately logged a ticket with the support but have had no response from them, My question is, how did they made a decision that i was using a 3rd party software when in fact i have no such software, most of the time i even avoid chatting when the team is a bit abusive as i am very careful about things that i say but is it even fair? do they spot check or is it something that few people have reported and i am handed out permanent ban with no investigation....