Apparently Riot doesn't ban zero tolerance toxicity in private chat

Frostflare·7/30/2018, 11:01:30 PM·1 votes·1,746 views

https://i.imgur.com/HmfmcX5.png[/img] So I've had a player add me after a game. Unsuspecting, I accepted the request. They proceeded to say I deserve to get cancer etc. You know the drill. Well, I unfriended them immediately and sent a screenshot to Riot Support, but lo and behold, they take no action against toxicity in the private chat... Because "I am not forced to read those".

Well, I'm not forced to read in-game chat as well, am I? Let's not punish any toxicity anymore because "you're not forced to read"!

Good to know I can just remain silent all game, add unsuspecting players after the game, wish cancer upon them and delete them after with no fear of being punished whatsoever. Thanks Riot! (I do not suggest I'm going to do that. I'm just pointing out how flawed the system is)

8 Comments

DrCyanide7/30/2018, 11:09:04 PM8 votes

You're not forced to spend an additional second with a Friend in chat. You're not forced to work with them. You volunteered to communicate with them. It is indeed very different from what happens in game.

Maybe don't accept every random friend request that comes your way.

Aneirin7/30/2018, 11:07:17 PM6 votes

Difference is private chat is an opt-in experience - you're saying yes I want this stranger to be able to message me. Why would you add a stranger?

Umbral Regent7/30/2018, 11:10:01 PM6 votes

What they mean by "you're not forced to read those", is that private chats between players are completely voluntary. You need to accept a person as your friend for them to do it. It's assumed that, if you add someone as a friend, you are friends with that person, and that whatever communications you have between each other is accepted by both.

Whereas in-game chat, which you argue should thus not be punished - you are forced to see it. It's not opt-in, it's there in the game, and whenever someone says something in chat, it pops up for you. You don't know the players you're matched with, and consequently, it can't be known if you're okay with what they're saying or not.

I get that you're frustrated, but you can't just make up such ill-thought arguments to try and prove a point.

usul12027/30/2018, 11:06:32 PM3 votes

It's the difference between an "opt in" system and an "opt out" one. That being said, I'm fairly certain that if someone went around adding people and wishing cancer upon them, they'd find a ban for it.

mlm olo mlm7/30/2018, 11:17:04 PM1 votes

I don't know, but I doubt Riot keeps chat logs for everyones private conversations. No chat log = no proof. So player support gets a copy/paste response to deflect attention away from an issue they can't do a thing about.

TheKingOfBiches7/30/2018, 11:38:44 PM1 votes

You are right actually,why the hell does riot ban toxicity if your not forced to read it?

Trundamere7/31/2018, 1:58:41 AM1 votes

This is slightly odd to me. I have put in one support ticket that read as follows

the following person

[REDACTED]

sent friend request to me, when i looked this person up, i could not find this person any of my past games, therefore i assumed it was someone non-toxic, after adding this person, this person at once harassed me for my game play when i was auto filled into support a few hours earlier, a role i have absolutely no idea how to play

The harassment happened at about [REDACTED]

and the person who looked at my support ticket said they were going to look into it, this happened sometime earlier this year. I obviously since learned to not accept any random friend requests but now I am curious to rather if riot changed their minds about how to deal with the situation. or the person reading my ticket did not fully understand what I was saying. or something else.