I've started making custom tickets for the more egregiously offensive players i come across
I'm wondering if there is a difference in how these tickets are processed compared to just using the end of game report tool
Kei1433 votesThe should be used more for the subjective cases that the IFS doesn't handle like SupportSmiteSinged, pre-game champ select toxicity and someone dodged, or hate speech used after you've reported the player.
Otherwise, they all filter into the same pile and the ticket cost more man-power and takes more time.
Magical Player1 votesIfs does handle pre game chat? all of the chat is handled if reported Only in game is sent if report is true
Kei1431 votesand someone dodged,
Magical Player1 votesI read that with a comma XD keep up the good Work Kei
Kei1431 votes[slayer-jinx-wink]
Me Is Gaggy1 votesReporting someone after a game is looked at by a computer. It gathers their previous games and reports and checks to see if there is any merit to your report. I'm pretty sure that submitting a ticket is looked at by a person on the player support team and odds are you will get a reply from someone saying that they will look into the player that you reported.
This Is Your Dad1 votesWhen in doubt, do both!
OnlyYouCanHearMe1 votesAs a rule, it's best to use the in-client report system if you can. The IFS is what is tracking and issuing the vast majority of player's punishments, and the fastest way for a player to be punished is for them to be reported after a match. While it may take more than one game to bring the account up to a punishment level, the only way to get proper documentation of what the player has been doing, is by using the in-client reports.
With a ticket, it will go to a Support Staff, like the others have already said. But from there, we don't ever know what happens to those ticket reports. Perhaps the players are punished if they have a history of reports. Perhaps they are pardoned and the ticket closed out, as they have no history of reports. I'm sure there's some type of documentation that a report was submitted, but I don't think anyone has ever clarified how it interacts with reports submitted to the IFS directly.
I tend to agree with Kei, and only use ticket reports when it is something that cannot be submitted as an in-client report.
Hellmaximus11 votesAs a rule, it's best to use the in-client report system if you can. The IFS is what is tracking and issuing the vast majority of player's punishments, and the fastest way for a player to be punished is for them to be reported after a match. While it may take more than one game to bring the account up to a punishment level, the only way to get proper documentation of what the player has been doing, is by using the in-client reports.
With a ticket, it will go to a Support Staff, like the others have already said. But from there, we don't ever know what happens to those ticket reports. Perhaps the players are punished if they have a history of reports. Perhaps they are pardoned and the ticket closed out, as they have no history of reports. I'm sure there's some type of documentation that a report was submitted, but I don't think anyone has ever clarified how it interacts with reports submitted to the IFS directly.
I tend to agree with Kei, and only use ticket reports when it is something that cannot be submitted as an in-client report.
I once sent in a report with SS when a 3 man trolled the game then after game gloated about it and went full homophobic & racist on me and midlane riot got on it pretty fast. riot claims to have before and after game chat logs, but I think that just a bluff or the IFS doesn't consider that factor, so just to be safe submit report ticket WITH SS if you get harassed in champion select or after game lobby.
OnlyYouCanHearMe1 votesRiot posted something within the last month about how the IFS does have access to scan the pre-post- game lobby chats. Let me see if I can find it....
LostFr0st1 votesThrough the client is generally faster if it's a cut+dry case. If it's for something edge I'm not sure which is the faster method.
In-client makes sure the account is tagged with the game in question though so it adds the context automatically (which is what they need for the ban).
