I've started making custom tickets for the more egregiously offensive players i come across
I'm wondering if there is a difference in how these tickets are processed compared to just using the end of game report tool
The should be used more for the subjective cases that the IFS doesn't handle like SupportSmiteSinged, pre-game champ select toxicity and someone dodged, or hate speech used after you've reported the player.
Otherwise, they all filter into the same pile and the ticket cost more man-power and takes more time.
Reporting someone after a game is looked at by a computer. It gathers their previous games and reports and checks to see if there is any merit to your report. I'm pretty sure that submitting a ticket is looked at by a person on the player support team and odds are you will get a reply from someone saying that they will look into the player that you reported.
When in doubt, do both!
As a rule, it's best to use the in-client report system if you can. The IFS is what is tracking and issuing the vast majority of player's punishments, and the fastest way for a player to be punished is for them to be reported after a match. While it may take more than one game to bring the account up to a punishment level, the only way to get proper documentation of what the player has been doing, is by using the in-client reports.
With a ticket, it will go to a Support Staff, like the others have already said. But from there, we don't ever know what happens to those ticket reports. Perhaps the players are punished if they have a history of reports. Perhaps they are pardoned and the ticket closed out, as they have no history of reports. I'm sure there's some type of documentation that a report was submitted, but I don't think anyone has ever clarified how it interacts with reports submitted to the IFS directly.
I tend to agree with Kei, and only use ticket reports when it is something that cannot be submitted as an in-client report.
Through the client is generally faster if it's a cut+dry case. If it's for something edge I'm not sure which is the faster method.
In-client makes sure the account is tagged with the game in question though so it adds the context automatically (which is what they need for the ban).
