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"I agree" ......

Fiachna·12/8/2014, 2:05:11 PM·19 votes·4,731 views

I just finished an ARAM game, and I was hit with the warning box that is asking me to agree that I will not leave anymore games. Problem is, I didn't leave the game, didn't disconnect, and was never AFK for any portion of the game. I was 7/4/15 and ended up having one of the better scores on my team even though we lost it pretty hard.

I'm sorry but this really puts me off. I didn't do anything to warrant being warned, and yes, I know it's only a warning, but I have real issues with this. There was no need to warn me, so why take any punitive action against me whatsoever, let alone force me to acknowledge a behavior I have not been guilty of?

Riot, I want you to send me an email that says you agree to stop harassing me with warning messages. what's that? you're not harassing me you say? well I'm not a leaver, but you're trying to force me to admit that I was by stating that I agree I left a game, and that I will not leave anymore games. so I think it's only fair you admit to, and agree not to continue to harass me.

I don't care how harmless Riot thinks this warning is, I am not ok with it, and I know I'm not alone in feeling like that. I have submitted a help request regarding this matter and I'll keep this thread updated with what Riot has to say for themselves.

36 Comments

Fiachna12/8/2014, 2:26:04 PM9 votes

So basically, they're going to say "We don't care about you, or our crappy system that's not working, here, have a copy paste email response that does nothing whatsoever to address your issue or in any way rectify the situation" ??

I truly hope not.

Fiachna12/8/2014, 5:10:50 PM7 votes

This was my first response from Riot...

"Your account was audited by our new LeaverBuster system. Due to a recent left game or AFK on your account, LeaverBuster has placed you into a low-priority queue. For more information on the revamped LeaverBuster system, refer to our new FAQ:

https://support.riotgames.com/hc/en-us/articles/201752714

We will be unable to modify your current LeaverBuster punishment, but if a technical issue is causing you to be disconnected from your games, please let me know and we can explore solutions.

Bantoy Player Support Specialist Main [role] Spectator"

This response completely ignores the issue. This is clearly a cut and paste response, and frankly I find it lazy and unprofessional. It's done nothing but waste my time, and completely fails to resolve my issue.

As I said in my response to this garbage.....I did not leave, go afk, disconnect or have any sort of technical issue. I played the game, I played the whole game, and I was probably the best performance on my team. I wasn't toxic, didn't violate the summoner's code in any way. I did nothing wrong and I will not be bullied into admitting otherwise.

Lumus Avatar12/8/2014, 2:22:33 PM5 votes

I can tell you exactly what they'll say:

Hello Summoner,

Leaverbuster activates automatically when it notices a player leaving a game or AFKing for any reason. We’re not able to modify LeaverBuster punishments, but we can help you if you’re having trouble staying connected to the game.

There are a few general steps you’ll want to follow which may quickly resolve the issue. Please take a look at this guide:

...My ticket directly stated that I did not have a problem connection.

Fiachna12/9/2014, 7:36:27 AM5 votes

It's been a while since you've played a sub-30 game of ARAM, if you ever have at all, I can tell. Because you're trying to treat it like a level 30 game, and I can tell. Otherwise you would have never typed the garbage about the dichotomy you think I'm trying to create. Roll a smurf, play some ARAMs, then come back here and I'll be happy to accept your apology, if you're big enough to offer one (I have my doubts)

As I've said -several- times now, I was in the game, I know what happened, you weren't, you don't have a clue. the more you talk, the more you prove this.

And yes, your posts do read like a douchey, passive aggressive hipster taking pot shots at people who've got issues you really don't understand, so they couldn't possibly be of any substance. even your attempt to apologize at the beginning of your post smacked of an inflated sense of self and was devoid of any sincerity. At any rate, I'm done with you. there's nothing to be gained from debating with someone who is ignorant of facts and treats his own assumptions like gospel. Have a nice life.

Alleo12/8/2014, 6:27:04 PM4 votes

I got the leavebuster warning when my client crashed during the pre-game loading screen and I couldn't get back in until around the 10 min mark.

Arch Sight12/8/2014, 8:24:03 PM4 votes

A bug in leaverbuster causing you to be flagged as leaving when you didn't leave or afk can cause a serious issue for you if it keeps happening. When you don't know what caused it, how can you be sure it wont happen again?

This happening out of your control is putting your account at risk of being lower priority qued and banned. I don't recommend playing until they figure out the cause.

Fiachna12/9/2014, 3:44:10 AM4 votes

I received a warning that wasn't merited. That should not be happening, especially when we're talking about possible punishments following these warnings. And leaver buster system has in fact changed significantly from it's original design.

http://boards.na.leagueoflegends.com/en/c/miscellaneous/EZbHLGZY-introducing-the-new-leaverbuster-system

Go ahead and educate yourself a bit.

And this is from that link, first sentence of the second paragraph...."With this new update, we’ve implemented a significantly more strict design while providing a clear feedback loop. "

At the very least, the system has bugs and isn't working as Riot stated it would, as evidenced by not only my story, but the high volume of other leaver buster problem threads on the boards.

Also, even the Riot support team seems to be confused about the rules of their own system, since Lyte states that a player will only be moved to a low priority que after continued leaving and afk behavior...

"The first time a player leaves a game, they’ll see a pop-up explaining that leaving is not okay and then have to manually agree to not leave future games. If they continue to repeatedly ruin other players’ experiences, they’ll enter lower-priority matchmaking for a number of games. While in low priority queue, players will experience queue times that are 5, 10, even 20 minutes longer than a player who hasn't left games."

...but "Riot Bantoy" who emailed me the useless copy/paste email response to the ticket I put in over 15 hours ago stated that I'd been placed in low priority que already even though this was the first time I'd ever seen the warning...which would be in direct conflict with the policy as laid out by Lyte above..

From my support email......"Your account was audited by our new LeaverBuster system. Due to a recent left game or AFK on your account, LeaverBuster has placed you into a low-priority queue."

So you see, bugs, glitches, poor service from customer support and apparent confusion or simple lack of knowledge about policy by Riot employees....maybe now you understand why some of us are more than a little concerned about this.

Fiachna12/9/2014, 4:42:13 AM4 votes

It's funny that a majority of the items you quote are not working as intended, again as evidenced by people many threads with stories similar to mine. And as to your theory about why I got the warning, I guess you simply missed the multiple times in which I have clearly stated that I did not leave, disconnect or go afk at any time during the game. But with everything else you've quoted and gone on about that has nothing at all to do with my issue that's not surprising.

How was that for patronizing?

I know what went on in that game, you don't have a clue.

Gallowgrim12/9/2014, 2:45:58 PM2 votes

Further evidence for it being time to shoot Leaverbuster dead like the mad dog it is.

Pyr0mrcow12/9/2014, 2:10:58 PM2 votes

The lack of any Rito posts here is telling...

If the client didn't hold you hostage until you type "I AGREE" into a box that basically says that you're a terrible person who leaves games on purpose, this wouldn't be a problem. But the fact stands that that is the case, and it's Rito who has the connection problems, as much as they hate to admit it...

Played since sometime S2, I think early. There's exactly one game I can think of, around half a year ago, that I've intentionally left in that time, and it was due to a team whose only interest was flaming. They even sent friend requests which I accepted due to not remembering their names and spammed me in the middle of another game, so yea, they were pretty deserving of the leave. Suddenly, I'm treated like one of the most toxic players in the game.

There is every reason to overreact to this, and I plan to continue doing so.

slippykitten12/9/2014, 5:24:05 PM2 votes

http://boards.na.leagueoflegends.com/en/c/miscellaneous/JgIuk344-exploring-player-behavior-without-being-condescending

Fiachna12/10/2014, 3:26:33 AM2 votes

So, I said I would keep this thread updated with regards to how Riot is responding. Well, I got another email today from support. Keep in mind I was given the warning for an ARAM game in which** I did not have any connection issues, did not leave, and at no time went AFK.** I have stated this several times in this thread and also** stated it clearly in my emails to Riot support**. That being said, please read this** second email** from Riot Support and you all tell me if you think anyone is actually reading what I'm typing to them...frankly I found it very telling, and now firmly believe Riot doesn't even try....

"*Hello again,

I'm sorry to hear about what happened. I understand that this leave was out of your control and you did your best to reconnect.

LeaverBuster will provide a warning the first time it detects a left game or AFK on an account. Whether intentional or not, it still affected other players in your game.

For more information on the revamped LeaverBuster system, refer to our new FAQ:

https://support.riotgames.com/hc/en-us/articles/201752714

We will be unable to modify and remove leaves. If you don’t regularly leave games, this shouldn’t be anything to worry about. If technical issues are causing you to leave games, I can investigate the issue with the following information:

A Network Analysis: https://support.riotgames.com/hc/en-us/articles/201752674#jwq1
A NetworkInfo.log: https://support.riotgames.com/hc/en-us/articles/201752674#jwq4
A Process List: https://support.riotgames.com/hc/en-us/articles/201752674#jwq3
A Dxdiag: https://support.riotgames.com/hc/en-us/articles/201752674#jwq5

Baby pinK Player Support Specialist Xin Zhao Jungler*"

So, tell me again how this email addresses my specific issue in any way shape or form, it's almost like they're trolling me at this point. At the very least this proves a complete lack of professionalism. This is like if I order a burger and say "Hold the onions" but the kid behind the counter makes it with extra onions, because U MAD BRO?

Riot games, quick to try and hold you accountable for everything you do...no accountability whatsoever for their own behavior.

Fiachna12/11/2014, 1:12:30 PM1 votes

So, after 2 more emails from support that have gotten no where near a resolution, I've been told my case is being transferred to a player behavior specialist. they continue to ignore the fact that most of their emails have nothing at all to do with the issue at hand, eventually I will have a meaningful exchange of ideas with someone who has some common sense....I hope.

Legostrike12/9/2014, 5:23:52 PM1 votes

I think the real question here is if typing those words is legally binding....

Aerothal12/8/2014, 6:38:46 PM1 votes

did you agree?

DeynaTaggerung12/9/2014, 5:21:59 PM1 votes

As far as I can tell if you submit a ticket to them they've been working this out. No system is perfect