Riot isn't considerate of the time we're wasting due to trolling

decimatetheweak·Dec 21, 2015·12 votes·10,399 views

I'm really not comprehensive of why riot consistently neglects their players in terms of those who purposely ruin the gaming experience for those who endeavor winning. I've recently orchestrated an experiment where I've created 10 different accounts, raised them all to level 30 and entered ranked. 77-100% of games engaged upon on 10 accounts (each played 25 games) Were a loss due to individuals who've either purposely destroyed the game due to not getting their lane, not getting their champion, and even because another player didn't play his/her champ the way another individual wanted them to. Majority of those games I was reported due to being camped, dived, or for no reason at all by the same people who cursed out the team, raged, and insulted anyone if not everyone. Hopefully riot will create a more constructive way to penalize those who purposely ruin the game for others.

116 Comments

RiotRiot WhiskiesDec 21, 201523 votes

Rioter grrrlee here. I have only recently started to lurk these boards, and I can't but find it a little disheartening that so many people seem to believe we do not care about players. I have to keep reminding myself that these Boards are not the most accurate representation of the player base. (◞‸◟；)

As a part of this company, I have never felt that it has focused on anything other than Players [that means you and me]. In fact, it's the only thing in our mission statement, and a huge part of our manifesto [ see: http://www.riotgames.com/riot-manifesto ]. People here really do aspire to be player-focused, as much as we are able. We are gamers; we play LoL often and can feel the player pain as much as the rest of you. I've been a part of companies that are driven solely by marketing -- bombarding customers with annoying promotional/sale emails, selling information to all bidders, scheming on how to milk every penny. I left my last job to come to Riot because this attitude didn't sit well with me, and I could see how it was affecting our customers. I have not once seen a major focus on eCommerce or marketing, and that is one of the things that I appreciate most about working here.

If you don't believe that we are focusing on certain issues that really matter to you, you may be right. But it's prolly because there are so many other issues jumping up all over the place. The things we choose to work on, and what we ultimately end up doing, is determined by a mixture of research, data, player feedback, and our own instincts/emotions as gamers ourselves. We cannot possibly make everyone happy about everything all at the same time, but I honestly feel that this company is approaching things as correctly as possible.

More on topic with OP: decimatetheweak, if you have documented your research, I would love to see it and even possibly share it with others here at Riot. Toxicity is something we are striving to battle better all the time, and maybe your work can help us improve. I appreciate your passion for this issue!

HalloweenDeathDec 22, 20154 votes

I find it really hard to believe riot really cares about the time we waste seeing as they have no solution to when someone afk/leaves or straight up trolls. The surrender vote is located at a time where the game was already decided over 5 minutes before it's possible. The surrender vote already has to have an 80% yes vote and if you don't vote your vote is automatically counted as a no instead of an absent vote as it should. When someone leaves a game I have to sit there for 20 minutes and be over punished if I dare to watch a youtube video instead of hopelessly pushing back minion waves just so I don't get banned. Why doesn't riot let us leave if someone else leaves. I don't understand why not, it's already proven to be a good system in dota and I don't see how it could be any different in league. Weather you believe me or not that the game is decided before you are allowed to surrender I find that sense the surrender vote already has a huge standard of 80% yes vote that we should be allowed to surrender earlier even if only 20% of the games are turely decided by 15 minutes.

RiotRiot WhiskiesDec 22, 20156 votes

I can't answer all your questions or explain all those complaints completely, but let me at least speak a smidge on two things you brought up:

{quoted}

I find it really hard to believe riot really cares about the time we waste seeing as they have no solution to when someone afk/leaves or straight up trolls.

Please don't equate having no solution with not caring (´-﹏-`；) There's so much to consider when making big changes/features such as this, much more time is necessary to really investigate our options before even beginning to implement anything. If we knew the exactly perfect thing to do, it'd be easy to get started on it.

{quoted}

Why doesn't riot let us leave if someone else leaves.

In theory that might sound amazingly simple a solution, but I can quickly think of how easily it could be misused by players who are looking for a way out of a loss. Does this help you understand how it's harder to figure out the right solution to release in the game?

Player pain -- ranging in everything from toxicity and trolling to disconnections and lag -- is a constant and serious discussion in our offices. So I hope you would truly reconsider your belief that Rioters don't care about player experiences.

AMYS GRAVEDec 22, 20152 votes

Please don't equate having no solution with not caring (´-﹏-`；) There's so much to consider when making big changes/features such as this, much more time is necessary to really investigate our options before even beginning to implement anything. If we knew the exactly perfect thing to do, it'd be easy to get started on it.

I think there is a problem with this philosophy. So many things can be done but they have some problems, there may not be a perfect solution to problems like 4v5s, but there are systems that are better. They can be exploited, but so can the current system. Riot often uses variants on this "perfect thing to do" quote to justify not improving the current system. Don't let the perfect be the enemy of improvement.

RiotRiot WhiskiesDec 23, 20152 votes

You're right, using it as an excuse would definitely be a problem. I hope nobody at Riot is claiming that it's ok to not act at all because we haven't yet found the "perfect thing to do"!

There's constantly work being done in terms of research and investigation when it comes to player behavior and toxicity. So it's not really 'inaction,' just it's mostly behind the scenes so it's harder for the general community to appreciate. I wish I could tell you what exactly is in the works, but I am not a direct part of that team.

What I really would love for players to know is that it's not that we do not care about trolls or toxicity; it's always on our minds.

Carcus80Dec 8, 20161 votes

[{quoted}](name=Riot grrrlee,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=000600010001,timestamp=2015-12-22T04:30:00.316+0000)

I can't answer all your questions or explain all those complaints completely, but let me at least speak a smidge on two things you brought up:

Please don't equate having no solution with not caring (´-﹏-`；) There's so much to consider when making big changes/features such as this, much more time is necessary to really investigate our options before even beginning to implement anything. If we knew the exactly perfect thing to do, it'd be easy to get started on it.

In theory that might sound amazingly simple a solution, but I can quickly think of how easily it could be misused by players who are looking for a way out of a loss. Does this help you understand how it's harder to figure out the right solution to release in the game?

Player pain -- ranging in everything from toxicity and trolling to disconnections and lag -- is a constant and serious discussion in our offices. So I hope you would truly reconsider your belief that Rioters don't care about player experiences.

So, a year or so later, having had 0 done about trolling, how do you really tell yourself that riot cares about its players experiences?

VanjieDec 22, 20153 votes

I do see you guys actively banning the players that use racist and homophobic words. I also notice those that are extremely toxic and negative do get banned. I just submitted a personal ticket against a player that was feeding on purpose and then offering free skins to the enemy team if they won within twenty minuets. The player fed almost 11 times under ten minuets on purpose. I got a response a few days later saying someone was banned . . . and I am pretty sure it was him. I was in my series and I was on his team. He ruined my night and the match I was qualifying for in my series. The support people were so nice to me and understanding. I had a negative experience with you guys last year and I really do think you have upped your customer service ticket system and tolerance for racism, homophobia, and very toxic people.

The only thing I feel like you are not addressing enough are the players that leave a game on purpose or que in RANKED matches knowing they have internet problems. I hope you guys take it more seriously and punish and give those players the opportunity to fix their problems before they que and punish them if they continue to que with those connection issues. I mean I filed a ticket to you guys last year and you helped me with my connection issues . . . . but there are players that cannot be bothered or just leave because they want to troll. The amount of AFK and DC players in RANKED matches needs to be addressed.

RiotRiot WhiskiesDec 22, 20156 votes

[{quoted}](name=Black Arachne,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060002,timestamp=2015-12-22T00:30:49.392+0000)

I had a negative experience with you guys last year and I really do think you have upped your customer service ticket system and tolerance for racism, homophobia, and very toxic people.

Thank you for your kind recognition, Black Arachne.

Negative experiences involving Rioters are very frequently highlighted at the company because they make great teaching tools. They show us how we eff'd up, but also what we did -- or are trying to do -- to correct the situation. It's especially powerful when you hear the stories about our founders and managers, because it reminds us not only that we are all human who are super capable of screwing up, but that it's also totally in our control to make amends. This is true in every aspect of our jobs, from our day to day tasks, to how we handle customer service and what we say in social media.

[{quoted}](name=Black Arachne,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060002,timestamp=2015-12-22T00:30:49.392+0000)

The only thing I feel like you are not addressing enough are the players that leave a game on purpose or que in RANKED matches knowing they have internet problems. I hope you guys take it more seriously and punish and give those players the opportunity to fix their problems before they que and punish them if they continue to que with those connection issues. I mean I filed a ticket to you guys last year and you helped me with my connection issues . . . . but there are players that cannot be bothered or just leave because they want to troll. The amount of AFK and DC players in RANKED matches needs to be addressed.

It's not my place to speak freely of what is being done about toxicity/trolling/AFK issues exactly, but I can assure you that this is something that constantly is heavily on our minds and part of many discussions. As I've mentioned previously, please do not take inaction to mean indifference; Rioters are players too, and we know the pain is real.

EcodeathDec 22, 20153 votes

{quoted}

Rioter grrrlee here. I have only recently started to lurk these boards, and I can't but find it a little disheartening that so many people seem to believe we do not care about players. I have to keep reminding myself that these Boards are not the most accurate representation of the player base. (◞‸◟；)

As a part of this company, I have never felt that it has focused on anything other than Players [that means you and me]. In fact, it's the only thing in our mission statement, and a huge part of our manifesto [ see: http://www.riotgames.com/riot-manifesto ]. People here really do aspire to be player-focused, as much as we are able. We are gamers; we play LoL often and can feel the player pain as much as the rest of you. I've been a part of companies that are driven solely by marketing -- bombarding customers with annoying promotional/sale emails, selling information to all bidders, scheming on how to milk every penny. I left my last job to come to Riot because this attitude didn't sit well with me, and I could see how it was affecting our customers. I have not once seen a major focus on eCommerce or marketing, and that is one of the things that I appreciate most about working here.

If you don't believe that we are focusing on certain issues that really matter to you, you may be right. But it's prolly because there are so many other issues jumping up all over the place. The things we choose to work on, and what we ultimately end up doing, is determined by a mixture of research, data, player feedback, and our own instincts/emotions as gamers ourselves. We cannot possibly make everyone happy about everything all at the same time, but I honestly feel that this company is approaching things as correctly as possible.

More on topic with OP: decimatetheweak, if you have documented your research, I would love to see it and even possibly share it with others here at Riot. Toxicity is something we are striving to battle better all the time, and maybe your work can help us improve. I appreciate your passion for this issue!

$>players

you are a disgrace to other rioters for not knowing that

RiotRiot WhiskiesDec 22, 201510 votes

{quoted}

$>players

you are a disgrace to other rioters for not knowing that

If at any point we decided that $ > players, I would definitely /ragequit! [slayer-pantheon-thumbs]

decimatetheweakDec 22, 20151 votes

[deleted]

RiotRiot WhiskiesDec 22, 20159 votes

{quoted}

So now you're insulting one of your players? I can definitely sense the care and compassion for you players in that statement. Yeah, now I'm totally convinced.

decimatetheweak: If you'd do me the kindness of pointing out how I insulted anybody, I would really appreciate it. I have always tried to be mindful of how my words are taken [as a Rioter of course, but moreso as a human being], and I feel like I have missed something here. I at no point meant any disrespect or insulting in my light-hearted comment above, but if what I said was interpreted in that way at all, I apologize completely!

Also, not sure if you missed my statement earlier, but here it is:

{quoted}

More on topic with OP: decimatetheweak, if you have documented your research, I would love to see it and even possibly share it with others here at Riot. Toxicity is something we are striving to battle better all the time, and maybe your work can help us improve. I appreciate your passion for this issue!

Completely understand if you are guarding your own research for yourself because I know you must have put lots of time and effort into it. Just wanted to let you know the offer stands :]

decimatetheweakDec 22, 20151 votes

[deleted]

Ice Weasel XDec 22, 20158 votes

{quoted}

considering someone a disgrace is insulting.

You might want to backpedal a bit there. The Rioter wasn't the one calling someone a disgrace. A non-Rioter facetiously called her a disgrace for not "knowing" that money is more important than players.

EROTIC RAID BOSSDec 22, 20153 votes

I dunno why you try communicating with these idiots just let them stew over nothing

decimatetheweakDec 22, 20151 votes

Seems like those defending riot are more prone to insulting and degrading people. Interesting.

EROTIC RAID BOSSDec 22, 20153 votes

{quoted}

Seems like those defending riot are more prone to insulting and degrading people. Interesting.

You and many other posters here are plenty insulting which is why I don't feel bad about calling you dumb.

decimatetheweakDec 26, 20151 votes

I haven't remotely insulted anyone. I haven't called anyone stupid, dumb, or anything remotely suggesting they're beneath me. I haven't cursed anyone. It's not my issue that the words I choose to use have probably resulted in you visiting google multiple times before concluding the paragraph. But nice form of projecting, it's a well known factor in psychology. Perhaps you can post your college gpa and all of your accomplishments in life, then we can all vote on whose the dumb one of us two since you're the one who wants to insist I'm beneath you. Sounds like a personality disorder due to childhood trauma, maybe it's environmentally induced, seems nurtured to me. You're insulted by something I haven't even said. Low self-esteem? You shouldn't project yourself unto others, it makes you seem weak and fragile. But it's all going to be alright. After all, you have all of these other individuals to consistently down vote me. I do hope you're comprehensive of one simple fact. Those who continuously down vote something they don't agree with are more likely to conform to the generic majority of society. Monkey see, monkey do, but that doesn't hault the rationality of those whom don't conform. So the bulk down-votes I receive aren't accomplishing anything other than evolving ignorance.

EROTIC RAID BOSSDec 26, 20153 votes

{quoted}

I haven't remotely insulted anyone. I haven't called anyone stupid, dumb, or anything remotely suggesting they're beneath me. I haven't cursed anyone. It's not my issue that the words I choose to use have probably resulted in you visiting google multiple times before concluding the paragraph. But nice form of projecting, it's a well known factor in psychology. Perhaps you can post your college gpa and all of your accomplishments in life, then we can all vote on whose the dumb one of us two since you're the one who wants to insist I'm beneath you. Sounds like a personality disorder due to childhood trauma, maybe it's environmentally induced, seems nurtured to me. You're insulted by something I haven't even said. Low self-esteem? You shouldn't project yourself unto others, it makes you seem weak and fragile. But it's all going to be alright. After all, you have all of these other individuals to consistently down vote me. I do hope you're comprehensive of one simple fact. Those who continuously down vote something they don't agree with are more likely to conform to the generic majority of society. Monkey see, monkey do, but that doesn't hault the rationality of those whom don't conform. So the bulk down-votes I receive aren't accomplishing anything other than evolving ignorance.

"I haven't insulted anyone!"

proceeds to insult the intelligence of people who disagree with him yet again. 5 times in 2 paragraphs

You're doing great! 👍

decimatetheweakDec 27, 20151 votes

You're obviously not aware of my giving obvious reasoning and even pointed out. You're doing great with reading. smh Another person who impulsively states something without thoroughly reading first. You should learn to read. I simply called him out on everything he gave me to work with. But, of course, you defend the antagonistic and them flaunt your diluted version of a hero with your insignificant sentence, look how cute, you believe your minuscule form of critiquing is a legitimate success. lmao, dude, you're too funny. "You're doing great! 👍"

EROTIC RAID BOSSDec 27, 20152 votes

{quoted}

You're obviously not aware of my giving obvious reasoning and even pointed out. You're doing great with reading. smh Another person who impulsively states something without thoroughly reading first. You should learn to read. I simply called him out on everything he gave me to work with. But, of course, you defend the antagonistic and them flaunt your diluted version of a hero with your insignificant sentence, look how cute, you believe your minuscule form of critiquing is a legitimate success. lmao, dude, you're too funny. "You're doing great! 👍"

Just because you don't call someone a name doesn't mean you aren't incredibly insulting talking down to them. And you haven't called anyone out everything you've said is totally ridiculous. It's embarrassing how stupid you are

RiotRiot WhiskiesDec 22, 20158 votes

[{quoted}](name=Monado II,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=0006000500000002,timestamp=2015-12-22T04:53:26.601+0000)

I dunno why you try communicating with these idiots just let them stew over nothing

Haha... well... I guess because I have been there? ┐(‘～`；)┌

Sometimes you get so into something, because you are so passionate about it, and/or you feel like you are so affected by it... that maybe to others you come across as being too harsh or too trolly or whatnot. But really there might be some value in what you are trying to say. I'm sure many of us have been on that side of an issue.

I came onto these Boards not really knowing what to expect. I think it's valuable spending some time here reading+responding because it will expand my view of different situations and concerns.

EROTIC RAID BOSSDec 22, 20153 votes

{quoted}

Haha... well... I guess because I have been there? ┐(‘～`；)┌

Sometimes you get so into something, because you are so passionate about it, and/or you feel like you are so affected by it... that maybe to others you come across as being too harsh or too trolly or whatnot. But really there might be some value in what you are trying to say. I'm sure many of us have been on that side of an issue.

I came onto these Boards not really knowing what to expect. I think it's valuable spending some time here reading+responding because it will expand my view of different situations and concerns.

I don't really feel like their "passion" justifies or excuses their tone or ignorance. You're way nicer than I could be about it

RiotRiot WhiskiesDec 22, 20156 votes

Eep, please don't think I meant that passion or "passion" at all is a free pass for bad behavior. What I was trying to convey was that I believe that sometimes you may be able to see past the ignorance/trolling/etc. and perhaps find the root of a problem that would be worth investigating, to understand better. But of course by no means will this be true in every case!

decimatetheweakJan 5, 20161 votes

I didn't say anything remotely offensive but he calls people idiots and his post are still up, he hasn't received any warning. Oh look, You're punishing people you don't agree with, that's ironic.

{quoted}

I dunno why you try communicating with these idiots just let them stew over nothing

MinardeDec 22, 20152 votes

As with surveys and other feedback-related issues, the people on the extremes of the spectrum are most likely to respond. Furthermore, upset people are more likely to post than content people because people upset with a situation want to change the situation. Content people don't have much to say besides maybe "Yeah, Riot, you do you."

With that said, personally it feels like there's a disconnect between individual Rioters and Riot the company. Rioters seem like friendly and nice people. When Rioters post, they're generally reasonable and concerned about player grievances. On the other hand, Riot the company seems exceedingly focused on SR esports. Developments to that end are well done, but everything else is seemingly deemed unworthy. If a particular player actually is interested in SR esports, then things are great. However, if they're not (such as being a non-SR player), their grievances are simply ignored for years. It makes sense as a company to cater to the majority, but it's still incredibly frustrating to see the great strides taken for some things contrasted with the complete neglect of other things.

NiyumiDec 22, 20153 votes

Honestly, I find this whole statement rather laughable; the fact that Riot is F2P alone means that they don't give a damn about anything but the amount of money they can milk from gullible, stupid people who'll throw money at anything that's shiny. I know people in several F2P companies who will literally drop everything they're doing in order to meet the crap shop quota each month, which means that the majority of the content is half-assed or takes a year and a half to come out.

If you don't want to work at a company that's all about the money, then don't work in F2P.

Though, I know you're just Riot's PR person to make the company seem like it's not just a bunch of suits humping their wallets, so I don't blame you.

RiotRiot WhiskiesDec 22, 20155 votes

{quoted}

Honestly, I find this whole statement rather laughable; the fact that Riot is F2P alone means that they don't give a damn about anything but the amount of money they can milk from gullible, stupid people who'll throw money at anything that's shiny. I know people in several F2P companies who will literally drop everything they're doing in order to meet the crap shop quota each month, which means that the majority of the content is half-assed or takes a year and a half to come out.

If you don't want to work at a company that's all about the money, then don't work in F2P.

Hrmm, I guess I can see your point about F2P's because of the reputation so many of them have garnered. For me, I have never been the type to pay for things in F2P's, because I'm super cheap （˶′◡‵˶） And from my own experiences, League is the only game where I didn't feel like people shelling out real monehs were getting ahead. Before I became a Rioter, I didn't spend one penny in-game because that's not my style. Instead, I appreciated that I could hoard IP to buy champs and runes. It didn't really bother me to not have pretty skins, since they gave me no real advantage during gameplay.

I suppose that's one of the things that really spoke to me about Riot Games. Unlike other F2P's I had played, Riot seemed to care first about player experience, not about forcing people to cough up cash for superior items, extended playtime, or whatever. I never even felt pressured to buy skins because there were no aggressive marketing tactics.

Maybe there are other F2P's with the same model, I'm not trying to discount them or their efforts at all. I just happen to really appreciate what I have seen Riot do, and I am happy to be a part of this team.

{quoted}

Though, I know you're just Riot's PR person to make the company seem like it's not just a bunch of suits humping their wallets, so I don't blame you.

Yanno, I've considered going into PR before, but sometimes I'm just not the right type for it... at times I prefer quiet and solitude in my work. So instead, I am more of an enginerd who prefers to tinker with data and numbers (⑅σ̑ᴗσ̑)

EnderForHegemonDec 22, 20151 votes

Did you see opportunities for PR people at Riot when you were deciding to work there? I'm thinking about going back to school for PR related stuff. Maybe I can work with you five years down the road.

RiotRiot WhiskiesDec 23, 20152 votes

One of the awesome things about this company is that we are encouraged to pursue career paths that we want to be following. I have heard several stories from Rioters who were hired to do one thing, but did an overhaul to get to where they would be happier [see Christian Linke!]. We are invited and encouraged to speak with different teams and disciplines if we are curious about learning more. I super appreciate this kind of openness.

For me, this is a place that understands that work should be more than about getting through the day/week/month/year to make that paycheck. If you are happy doing your work, you're more likely to be more passionate, more thorough, more innovative, etc.

I'm on the Insights Tech team now, working with big data, but who knows where I'll end up ultimately!

And if you do end up here, let's grab lunch at Noms and chat!! ヽ(´∀｀ヽ)

EnderForHegemonDec 23, 20151 votes

Thanks for taking the time to reply!

CosnirakDec 22, 20152 votes

That's some serious paranoia and demonizing going on there... -hugs- Hope you can let some of that go soon.

Liquid DarioDec 22, 20152 votes

{quoted}

Rioter grrrlee here. I have only recently started to lurk these boards, and I can't but find it a little disheartening that so many people seem to believe we do not care about players. I have to keep reminding myself that these Boards are not the most accurate representation of the player base. (◞‸◟；)

As a part of this company, I have never felt that it has focused on anything other than Players [that means you and me]. In fact, it's the only thing in our mission statement, and a huge part of our manifesto [ see: http://www.riotgames.com/riot-manifesto ]. People here really do aspire to be player-focused, as much as we are able. We are gamers; we play LoL often and can feel the player pain as much as the rest of you. I've been a part of companies that are driven solely by marketing -- bombarding customers with annoying promotional/sale emails, selling information to all bidders, scheming on how to milk every penny. I left my last job to come to Riot because this attitude didn't sit well with me, and I could see how it was affecting our customers. I have not once seen a major focus on eCommerce or marketing, and that is one of the things that I appreciate most about working here.

If you don't believe that we are focusing on certain issues that really matter to you, you may be right. But it's prolly because there are so many other issues jumping up all over the place. The things we choose to work on, and what we ultimately end up doing, is determined by a mixture of research, data, player feedback, and our own instincts/emotions as gamers ourselves. We cannot possibly make everyone happy about everything all at the same time, but I honestly feel that this company is approaching things as correctly as possible.

More on topic with OP: decimatetheweak, if you have documented your research, I would love to see it and even possibly share it with others here at Riot. Toxicity is something we are striving to battle better all the time, and maybe your work can help us improve. I appreciate your passion for this issue!

I know your new here and I am sorry to throw you under the bus but certain statements you made here irk me to no end so I am not going to hold back. #1 this board is actually a VERY accurate representation of the player base, you ( RIOT ) foolishly tend to believe its not and is part of why you have alot of the issues you do have. Broken champions, toxicity running rampant STILL years later, players complaining about trolls because honestly nothing is done. Bot accounts still getting to gold and getting rewards for doing it ( dont say it doesnt happen because I know of an account that did exactly this and got away with it.) taking away rewards from aug 10th to aug 17th and hurting the few that might had one ban the entire season but rewarding the ones who had bans for several months. I mean this list can go on and on and on and on with how terribly bad your company u THINK is doing good is. I mean ill keep going for real ... you still charge premium prices for skins that are 2+ years old the rune system is still prehistoric. Thunderlords is broken beyond belief and you guys think that its balance. Zed and other good champions recieve buffs while others lay in the dirt for 2 years. Your reworks are mostly crap some outright fail. Scripters are everywhere. trolls can still go 0-20 and not get punished. TRIBUNAL has been gone for like 2 years even tho it wasnt supposed to be gone that long. Replay mode was promised and never delivered. Players have begged for a sandbox mode to no avail. Players warn you of op stuff in the pbe forums but are instead ignored and champions come out of pbe still in their broken state.

I mean can you REALLY defend that ? I think RIOT misinformed you.

#2 on your second statement you speak about marketing ... you are now owned by tencent its only a matter of time.

#3 on your last part about striving to battle toxicity again you blindly aim for the wrong root of the problem... the trolls are the ones you need to aim at first as the first step of ending toxicity. If players actually TRIED and put effort into winning a game it would curb alot of this issue. Then you need to target the remaining toxic players who continue to be toxic despite the trolls no longer being around to create the toxic environement in the first place.

RiotRiot WhiskiesDec 23, 20153 votes

Apologies in advance that I cannot address everything; I really wish I had all the answers and could divulge all the informations. But I want to take care to only speak to things of which I am hopefully qualified. Also, please note that all these comments and thoughts are my own, and I do not wish to put in words in any other Rioter's -- or Riot's! -- mouth.

[{quoted}](name=Legendary Uchiha,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060009,timestamp=2015-12-22T21:37:36.090+0000)

I know your new here and I am sorry to throw you under the bus but certain statements you made here irk me to no end so I am not going to hold back. #1 this board is actually a VERY accurate representation of the player base, you ( RIOT ) foolishly tend to believe its not and is part of why you have alot of the issues you do have.

I don't deny that there is some real good discussion here and I truly believe Rioters do take them into account. Where I was trying to go with my statement that the boards aren't the most accurate is that it is usually the extreme views that have the loudest voices. In no way was I trying to discount their value or accuracy.

[{quoted}](name=Legendary Uchiha,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060009,timestamp=2015-12-22T21:37:36.090+0000)

toxicity running rampant STILL years later, players complaining about trolls because honestly nothing is done.

Without any animosity and purely out of curiosity, I have been thinking about a lot of the comments I've been reading about how it is Riot's responsibility to rid the League world of toxicity. Do car manufacturers make sure the drivers of their vehicles are roadrage-less, law-abiding consumers? Are computer/parts companies responsible for the actions of hackers? Do the makers of Settlers of Catan make sure that I am not scowling at my friends and flipping tables when someone puts the freakin' knight on my land? I know these are imperfect analogies, but they are thoughts I've had when wondering about the precedence of dealing with customer behavior.

In my gaming experience with random players, I have never really seen good implementation of combatting toxicity, and I think Riot Games is doing a great job in paving the way. Yes, there's a lot of experimenting and failing, but I hope people can see that there is some good that has come out of it as well. I am impressed overall with how Riot has been shouldering this task, all for the sake of player experience.

[{quoted}](name=Legendary Uchiha,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060009,timestamp=2015-12-22T21:37:36.090+0000)

you still charge premium prices for skins that are 2+ years old

I hope you have never experienced any aggressive marketing to feel obligated to buy anything from the store. I have yet to see anything of that sort, nor do I feel that anything purchase-able with RP gives anybody an advantage in the game. Plus, there are frequent sales and discounts!

[{quoted}](name=Legendary Uchiha,realm=NA,application-id=cIfEodbz,discussion-id=rZ0nF4y7,comment-id=00060009,timestamp=2015-12-22T21:37:36.090+0000)

#2 on your second statement you speak about marketing ... you are now owned by tencent its only a matter of time.

As I stated previously: the moment Riot Games decides $ > players, I'm outta here. I stand by that very strongly. But I don't believe that will happen because I trust the leadership here.

Hope that helps you see a bit more where I'm coming from. And I really do regret that you are irked by some of my statements; I'll do my best to keep that from happening by sticking to the topics to which I'm better-informed and can actually contribute to in a productive way~

Linna ExcelDec 23, 20152 votes

Rioter grrrlee here. I have only recently started to lurk these boards, and I can't but find it a little disheartening that so many people seem to believe we do not care about players.

Welcome to the boards. I'm sorry you are disheartened. The best I can say is you need to remember every game has its bitter-vets that use the forums as a method of venting. Some of them just like complaining. Others don't see progress quick enough. Some people like me are sick of rioters on the rework team completely screwing over champs we used to like playing a lot more than we do now.

Try not to take it personally... unless you screwed over a champ I used to like playing, in which case take it with a grain of salt.

decimatetheweakJan 5, 20161 votes

Really not sure why you removed my post and then gave me "warnings" I bet I'm the only one whom had this happen out of everyone who posted. smh the downfall of riot games is inevitable. Freedom of speech doesn't deem me an individual who broke a rule. All of this is biased with double standards.

ThePartyLeaderDec 21, 20157 votes

So you played over 250 games and at least 192 had intentional feeding or afks?

Mecha KhaZixDec 22, 20152 votes

No no no, it's a range from 192 to 250. Makes sense, right?

Raise DongrsDec 21, 20155 votes

I mean, there's not really a big red button to halt all toxicity, and Riot's doing the best they can. To the point where people who aren't toxic are being punished by accident

venomous frostDec 21, 20155 votes

so you created 10 accounts and got them all to level 30?

looks like a big time waste to me, trolls or no trolls

KorilloDec 21, 20155 votes

{quoted}

I've recently orchestrated an experiment where I've created 10 different accounts, raised them all to level 30 and entered ranked. 77-100% of games engaged upon on 10 accounts (each played 25 games) Were a loss due to individuals who've either purposely destroyed the game due to not getting their lane, not getting their champion, and even because another player didn't play his/her champ the way another individual wanted them to.

Sounds like a legitimate study with well documented data and statistics

Maximum MordeDec 21, 20154 votes

Clearly the entire team they hired specifically to address this issue is doing nothing. Now, whether that team is being as successful as the investment in them should result in is another issue. But, Riot cares or they wouldn't have hired them all in the first place.

decimatetheweakDec 21, 20151 votes

Hiring people doesn't suggest they care. Had they genuinely cared, it wouldn't have become an existing issue to begin with. They're hiring people to disperse consequences simply because the issue is becoming a serious problem toward their financial gain. Last year I did a separate experiment and found that 27% of their fan base who spent money stopped because they felt as if they're being taken for granted. Since that's the case, it's only getting worse which is why they hired people to dissipate the toxicity causing them a loss of profit.

ZombiemasterDec 21, 20157 votes

{quoted}

Last year I did a separate experiment and found that 27% of their fan base who spent money stopped because they felt as if they're being taken for granted.

Okay, assuming that you're telling the truth, how exactly did you go about this "experiment"? Did you just ask people, and if so, how did you go about asking them? How many people did you question, because I can guarantee you did not question Riot's entire fan base. Since I can guarantee that, I can tell you that your 27% claim is not as relevant as you may think. You could have simply asked 100 people and have 27 people tell you this they stopped spending money, and bam, there's your 27%. You see how the information you provided really isn't helping your case?

Without more information about this "experiment" you did, or about the other experiment you did with your 10 other accounts, I, and most other people, will simply just throw them away as they have no relevance of how considerate Riot is being towards us.

decimatetheweakDec 22, 20152 votes

That's quite unfortunate, as the majority are content with what they're receiving from riot. I got my statistics through face-book, popular you-tubers, privet polls via email. I received 70 something odd thousand confirmations in which case I didn't investigate alone. I received help from youtu-bers who obliged me in the experiment, and other trustworthy sources. If you know anything of the game "runescape," you'll remember the year they removed the wilderness. I would say 35-40% of the players went to separate world servers and started rioting near edgeville wilderness saying, "we're not paying if you're just playing." In other words, they meant they refused to continue paying for their membership if jagex refused to do anything about what they took away from them. About 3 something weeks later, perhaps a bit longer, the wilderness was returned to them the way it originally was. So the more of us who ignore the issue, the more you can promise it will be ignored. I'm NOT BASHING RIOT IN ANY MANNER. I understand there are other issues they have to attend to. I'm simply saying, the amount of income they persistently accumulate, the amount of fans they've gained, (Myself being one of them) I'm a bit concerned with why it's taking so long to develop a more accurate/fair system.

XonraDec 22, 20153 votes

{quoted}

That's quite unfortunate, as the majority are content with what they're receiving from riot. I got my statistics through face-book, popular you-tubers, privet polls via email. I received 70 something odd thousand confirmations in which case I didn't investigate alone. I received help from youtu-bers who obliged me in the experiment, and other trustworthy sources. If you know anything of the game "runescape," you'll remember the year they removed the wilderness. I would say 35-40% of the players went to separate world servers and started rioting near edgeville wilderness saying, "we're not paying if you're just playing." In other words, they meant they refused to continue paying for their membership if jagex refused to do anything about what they took away from them. About 3 something weeks later, perhaps a bit longer, the wilderness was returned to them the way it originally was. So the more of us who ignore the issue, the more you can promise it will be ignored. I'm NOT BASHING RIOT IN ANY MANNER. I understand there are other issues they have to attend to. I'm simply saying, the amount of income they persistently accumulate, the amount of fans they've gained, (Myself being one of them) I'm a bit concerned with why it's taking so long to develop a more accurate/fair system.

You want us to believe you talked to 70 thousand people?

Really you should just stop. It is like an old friend of mine who we called "Dooky" cause he tended to be full of sh*t rather often. He would make up these wild stories to sound smart or cool, and we all knew he was full of it. Someone would call him on it and his explanation would just get more ridiculous until we finally just gave up.

700 I can believe. 70,000? You are full of it.

Mecha KhaZixDec 21, 20154 votes

I'm really not comprehensive of why riot consistently neglects their players in terms of those who purposely ruin the gaming experience for those who endeavor winning.

That's why people get banned for trolling/griefing/etc. Wait a second..

I've recently orchestrated an experiment where I've created 10 different accounts, raised them all to level 30 and entered ranked.

Do you have any sort of proof of this? I mean, I got a few smurfs to 30 yesterday and intentionally fed my way to Bronze on all of them, but..

77-100%

What?

77-100% of games engaged upon on 10 accounts (each played 25 games) Were a loss due to individuals who've either purposely destroyed the game due to not getting their lane, not getting their champion, and even because another player didn't play his/her champ the way another individual wanted them to.

So you're saying you recently played 250 ranked games across 10 accounts.. did you record any data such as screenshotting examples of trolling/griefing behavior? Do you have any data to show us to support your "77-100%" claim?

Majority of those games I was reported due to being camped, dived, or for no reason at all by the same people who cursed out the team, raged, and insulted anyone if not everyone.

Suddenly you're using "majority of" rather than actually giving us a number? And how are you validating whether or not you were reported? Did you take note of the notification that pops up sometimes when you're reported 126 or more times?

decimatetheweakDec 22, 20151 votes

It amuses me to have someone such as yourself categorize each of my statements separately and argue with something you haven't also taken part in. I've taken note of everything. You can't expect anything less from an Intj. Why do I receive the feeling you're offended? I've also wondered, but don't have the resources to determine, how many people who troll haven't spent a dime? I have all of the data in which case will be shared with those of us who've spent money, quit on and off due to nothing being changed in accordance to our indefinite complaints. Going to be scattered to those who've been wrongly banned by a broken system that's demanded to be secure and "fair." Here's something you can do, you can spend 7 something odd months dialoging, screen shotting, congregating with other players whom are doing similar experiments, and then have someone pretentious and assuming confront you with an argument surrounded by aspect of assumption opposed to logic and calculation, only to insist that you're unaware of statistics when you're the clever mind to construct it in the first place. For you to confront me suggest that you're honestly not concerned with the matter, but you're more focused on disproving it instead. But wait, you're here because you care about this society right? I don't intuitively sense that being the case here as your passive aggressive allegations are directed toward disbelief. My calculations and information gathered is for my interest only and of those I believe are earning of such. After all, I spent the time gathering them right? So what deems you suitable to demand them? I'm not easily intimidated, so you should probably find yourself else where, I hate to have given you the wrong impression. All the money I've spent here I know for fact that it's not being spent properly. As a game developer myself, there are more easy fixes than what's being demonstrated. For those of us whom lost accounts due to being wrongly reported by someone who rages, wasting our time (life) without solace, where lies our redemption? We never see it do we? But I'm sure you're simply here to defend riot, correct? That's understandable. Since you're making assumption, I feel it's safe if I make one as well, correct? I assume you're the type of person whom "plays to have fun," and not to win. Right? So if you're playing to have fun, then you're not necessarily disappointed in a loss, one in which case could have easily been avoided, correct? So those of us whom are rational, logical, and have more an abstract mind, and way of perception visually perceive this as an honest slap in the face. I'm not the type of individual to "have fun" when I'm watching my life be sprayed away by negative individuals who're not capable of appreciating theirs. You can ask, "why play then?" I play because I've been playing for about 4 years now, and when there wasn't as much toxicity I actually enjoyed playing. But recently after I've realized it's the repetitive, futile, inevitable experience, I figured I would do my own research, spend more of my time identifying the persistent issue, and spread it across my own website for the sake of other players as riot isn't of my concern, I'm more after providing other players with a voice that can and WILL be heard.

Mecha KhaZixDec 22, 20153 votes

Hey man, I just want you to back up your claims with evidence.

decimatetheweakDec 26, 20151 votes

Do you have any concept of hard work? Spend almost a year of your time constructing an experiment and then begin to be harassed about exploiting it by demanding biased extremest and then begin to explain to me why you feel as if you're not obligated to share your information. It's simply rude to demand something you're not beginning to want to believe to start with. I could spill 7 months of dialog unto this blog and I GUARANTEE people are still going to deny and demand it's inconclusive and fabricated. The obvious truth here is simple. Majority of you are perceivers so regardless of what I say, you're all obsessed with proving something wrong instead of embracing it and finding compromise and resolution. I'm a psychology major, I'm not going to waste my time on a handful of people whose idea of logic is to deny everything other than what they personally believe.