So, with Taric being reworked as well, I say again: Allow Rework Refunds.

46104328_DEL·4/21/2016, 3:47:30 AM·3 votes·1,207 views

I bought Taric, the Gem Knight, tanky support. I didn't buy this prancing sterotype who has to use up his entire mana bar to heal after a single trade, where half his kit is worthless without someone else.

I bought Poppy, the Iron Ambassdor, tower diving monster. I didn't buy generic happy cutsy Yordle number 223, with a knock-back.

I bought Skarner, The Crystal Vanguard, Sticky tanky death machine. I didn't buy six rocks.

Why can't I get a refund or sell these champions when you change them? It simply isn't the product I purchased, and I would like the opportunity to get my money back.

Edit: Changed the title since it's not about my opinion of Taric.

19 Comments

Void Nargacuga4/21/2016, 4:02:55 AM2 votes

This should explain why the no longer do this.

SquidmoX: Player Support Manager

06-03-2014

Hey all,

Over the past two years we've been ramping up our ability to steadily modernize champions' art, background and gameplay, to the point where champion updates have become an integral part of the overall evolution of League of Legends. When we first began making these updates we were mindful of the fact that we were altering content to which players might be very attached, and with that in mind we agreed to the handful of refund requests from the passionate players who owned updated champions and who sent a ticket to Player Support.

Back then we could do these individual gestures of goodwill because the number of refund requests was pretty low. Requests came largely from players who mained the champ. Once the policy was made public, there was a 10,000%+ spike in requests. We looked at the data and found that a very large majority of requests were from players who werent actively invested in the champion pre-update, but were trying to get back RP or IP without using a refund token.

To give you an idea of the impact, every recent champion update has resulted in a storm of support tickets larger than what we typically see from a full day of major server instability. Combine this with the fact that we're on pace to double our annual number of champion updates (6 in 2013, already 7 in first half of 2014) and it begins to significantly impact Player Support's ability to handle critical issues like account recoveries and tech support.

As a result of these factors, we've decided that beginning with the Karthus champion update, we will stop processing refund requests for updated champions. It would be awesome to have a process that specifically targets those players significantly impacted by an update and doesn't interfere with Player Support's ability to quickly solve vital support issues, but we are far off from a good solution to this.

We know this may be disappointing for some players, particularly those actively playing and invested in updated champions. To help address this issue, the champion update team is working on increased transparency ( http://community.na.leagueoflegends.com/en/c/champions-skins/txxQETbY-champion-updateupdate ) when it comes to which champions they're working on. Additionally, the Player Support team has created a central hub ( https://support.leagueoflegends.com/entries/40116190-Champion-Rework-Schedule ) with info on past, present, and future champion updates. These efforts should both help you plan your purchases and use of refund tokens and give you better places to voice your feedback and help us fine-tune updates.

If you have any questions about this change, please leave them below and we'll do our best to address them.

FYI this is from the Forums which is really old and can longer be chat on.

46104328_DEL4/21/2016, 3:57:53 AM1 votes

Really, it's simple customer care. You sold me something, I bought it, you changed it, I don't want it. I would have never bought it if you sold it to me in the condition it is now.

So, other than "Riot is bestst, can do no wrong!", how is this a bad idea?