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Context on NA volunteers

Monsieur Kast··2 votes·572 views

Hey there,

Coming from the EU boards, I decided to comment on a PB&M post, but then I stumbled across an arbiter who had already written a good comment. Then a question popped up in my brain. Can someone give some context on the NA volunteer program?

On the EU boards there are three types of volunteers.

  1. Emissaries
  2. Wrenchmen
  3. Adjudicators

Emissaries are community pillars. They are active on any subboard and can provide valuable feedback. Many of them are also interested in player behavior. In addition, they organise contests and do some work on the background.

Wrenchmen are the techies of our boards. They mainly help out in Help & Support, but they are not limited to only helping there. They tend to work together with the emisaries in certain projects as well.

Adjucators are mostly interested in esports. Their main task is to help in tournaments.

While these are different roles, they also work together. For example, recently they made a site where they have gathered all player behavior information that is currently available.

What does the NA volunteer program look like? How much is the NA volunteer program similar to the EU volunteer program and are there any plans to make them more similar?

Would be great if someone could help me out.

5 Comments

ModWuks2 votes

I can talk about the North American Riot Games Volunteer Programs all day, but to address your questions specifically, the NA Program consists of one primary group, which is the Arbiters Program for the Player Behavior & Moderation sub-boards. We also have/had a Wrenchmen Program, but that program has been phased out as Riot stepped into the Help & Support sub-board, effectively eliminating any need for that role. The NA and EU programs regularly communicate; however, most of the coordinated efforts are instead between the North American and Oceania programs.

We're currently looking into ways to level up our volunteer programs, and that includes taking some direction from the European programs. The specifics, however, haven't been hashed out yet, and we're still in a very preliminary phase. As of now, we're focusing on expanding volunteer moderation roles within Player Behavior & Moderation, and we'll take it from there.

Great questions, and if you have any more, I'd be more than happy to answer them! :)

Monsieur Kast1 votes

Thank you for taking your time to answer.

I don't have any further questions, but if you think there's anything I should know I'm definitely interested.

elduris1 votes

I've got something you should know! If you're interested in joining a volunteer program, the best way to do so is simply be active and helpful within the community. We keep notes on regulars and are always looking for new faces to add to the group. Put in the effort to be helpful and we will definitely take notice.

Monsieur Kast1 votes

If I would ever join a volunteer program, I think I would rather be an EU volunteer, as that's the place where I know the most people and where I have met lots of awesome people. If they think I could bring something valuable to the program I'm sure they will contact me sometime in the future. You never know where I'll send up. Maybe I will have a blue name here as well in the future. I'm interested in joining a volunteer program, but I think that's mainly because you can work together with a cool group of players and do things for the community.

Just one last question. Do the arbiters do more on the background except for commenting a lot and having a blue color?

elduris1 votes

We moderate the Player Behavior & Moderation board, and we keep in touch with certain Rioters and report emerging issues to them. It's a great community for sure and I encourage anyone interested to give their best effort!

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