Dear RIot, I'm switching to Dota2, and Here's why. (if you care)

So, this initial statement is going to sound really lame, but I hope that someone from Riot comes across this post, and considers it, and why I'm headed over to Dota2, for a while, and potentially for the rest of my gaming career. Why that matters? Riot is a business, and they are losing a customer -who willingly throws them money and spends countless hours on their product- because of what is perceived to be a lack of customer service. Which reflects poorly on the company as a whole.

So, "On to the initial statement now." I was wrongfully banned. At first glance that sounds really lame, but hear me out: I was a toxic player. And I was reprimanded for it. I was put on chat block a couple of times and I was at one point banned for like 2 days or something. But after coming off of chat block for the second time, I wholeheartedly decided that: I love this game, and raging in a game and getting banned for it is not worth it, and that toxic players are terrible to play with and I don't want to be that kind of guy. I've already lost online friends for being toxic. Its not worth.

To all my fellow summoners that tend to get ragey in chat: It. Is. Not. Worth. It. Toxicity ruins games and it never accomplishes anything good.

So on to how I was banned. I was in a game and someone, (I assume as a joke) decided to report me for fun (I wouldn't 1v1 him in-game and it made him mad, so at the end of the game he said he was going to report me). That resulted in a 14 day ban. [Last I checked, not 1v1ing someone is NOT in the summoner code, or what have you. Thus, my being banned is not only absurd, but also a gross infringement of the very "law", "code" standard that I'm being judged by.

Needless to say I'm more than a little frustrated at the whole predicament. I finally come to this paradigm, if you will, in my online gaming career, where I absolutely needed to avoid negative behavior, to keep reaping heavy disciplinary action. The disciplinary system that was set up by Riot, on League of Legends to stop players from being negative worked. I was on a path to become a better, more positive player. And instead, I became the victim of a terrible joke, which ended in an unwanted, unwarranted 14 day hiatus.

Now, on to why I'm potentially permanently going to Dota2. There is no clear, or from what I've found, effective way to appeal a ban or report. I recognize that my situation is fairly unique. Not unprecedented, or anything. And I'm sure people post about this kind of thing all the time. But, as this is the Riot's own LoL forum for its players, moderated by Riot, I would HOPE that Riot cares enough about its League players -the people that support the Riot- to listen and give at least some form of customer service. I would like to think they care about the content that the players post. I mean, Riot is always going on about all the cute fun cool pictures, paintings and plushes that players make. But they don't care about the player that has a problem? That seems like a pretty lame deal. Alright, so something that I've heard, is that they haven't enough man power, to be able to take care of everyone's concerns. Look. Riot isn't the first huge company with an enormous amount of customers, asking for for help and voicing opinions, concerns, and questions 24-hours a day. Apple. Dell. Best Buy. Blizzard. These are huge tech based companies that provide at least some form of customer service. Not all of them provide the best. But they resolve issues. They make it happen. Your problem doesn't inevitably disappear into the depths of the forum archives. Its not impossible for Riot to have some form of customer service/problem solving dept.

In fact. I may go so far as to say, the fact that Riot has been around for so long, and has grown to be so big, and HASN'T built some sort of Customer Service Dept., leads me to believe that Riot doesn't really care about us. If at all.