How to Improve Reporting
How about when we report someone for verbal abuse, we can access the chat log of the game and select the lines of chat that made us report the person? So that when someone sees the report they immediately have an idea of what was said instead of going through the whole chat log.
It would cut down on time if a report has to be manually reviewed and there are already 15-20 lines of chat with the person flaming/insulting/swearing in all caps.