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Riot should reword its "I Agree" leaver prompts.

CupcakeTrap·3/15/2015, 9:37:01 PM·373 votes·22,733 views

http://i.imgur.com/mFzLVT7.png

I finally saw this prompt today. My internet connection dropped out at the start of a match. I tried to restore it. At one point, I closed LoL and restarted it to reset the connection. I was able to get back into the game about 10 minutes in. My team was holding out admirably, and I did what I could to help. At first, it looked like we might just pull it off. The team was very positive, and we worked together to fight back. What a triumph it would have been: coming back from a 4v5 with a Veigar mid and an Urgot "carry". Alas, things took a turn for the worse, I died a bunch, and by the end of it my super-positive team was raging at me. I was very sad. I apologized profusely and complimented them for almost pulling it off.

Well, anyway, after the game, I got that scolding pop-up, implying that I had left voluntarily and insisting that I agree not to leave any further matches:

Abandoning a match or being AFK results in an unfair game for your teammates, and is a punishable offense in League of Legends.

Do you agree not to leave any further games? (You must type "I agree" to continue)

I don't object to LeaverBuster factoring in "involuntary" leaves. If someone disconnects, that's a problem for the team, no matter what the cause. What I object to is a prompt that forces people to type "I agree" to an admission of guilt. I did not leave that match voluntarily, and I was only gone for a short time. Indeed, I'm pretty sure that this triggered because I closed the application and re-opened it while trying to fix the problem.

Let me make that even more clear: if this were to happen to me repeatedly, I would agree that I should be put in a low-priority queue with other people with connection problems. Not as a "punishment", but as a way to reduce the number of 4v5s that others experience. Actually, the current prompt is terrible for this purpose, as it does not explain the important fact that involuntary leaves are also grounds for corrective action. It doesn't drive home the point that LeaverBuster doesn't really care why you disconnected. And once again, I agree with a "strict liability" LeaverBuster system. But the current prompt doesn't say anything about that.

#Proposed Revision I would propose the following text instead:

Whatever the cause, disconnecting from a match or going AFK results in an unfair game for your teammates, and measures may be taken to protect the integrity of the gaming experience. If your connection is unstable, you may be held responsible if it causes you to disconnect. Voluntary "ragequitting" is a direct violation of the Summoner's Code, and will be severely punished.

Do you agree not to voluntarily leave a match or go AFK, and to do all you can to avoid involuntary disconnections? (You must type "I agree" to continue)

It serves the same purpose, but the small change in wording acknowledges the difference between ragequitters and people whose connection breaks partway through the match. It makes it clear that there are two things going on here: punishment for willfully destructive behavior (ragequitting) and practical measures taken with no particular animus against any party to deal with the problem of 4v5s.

#Why it matters I know, I know, "it's just a game." But I think there's something really irksome about a computer system that forces people to "agree" to untrue statements to continue. There are already too many corporate "shrinkwrap licenses" and other contracts of adhesion.

So no, I don't think that outrage over this pop-up is making a big deal out of nothing. People should be upset when a computer system demands that they confess to committing a wrong they didn't commit. As petty as it may seem, a text box that will only accept "I agree" is a parody of free expression, and should offend our sense of justice.

129 Comments

Matthias91193/15/2015, 11:22:21 PM114 votes

+1 for you because that's actually a way better wording than the current prompt.

nerak233/15/2015, 11:37:55 PM34 votes

I have to say "I Agree" :) with you on this point. If only just the wording was different, I never intentionally left a game, EVER. I got my LB warning one night after a patch that messed up the server for hours after. To top it off, I reconnected after about 5 mins. apologized to team, asked what I could do to help, did what I was asked, had a not so great personal game. The thing is we won and I got 2 honors from my teammates !

I was willing to agree but I wanted to add that I was agreeing only that I disconnected but not on purpose...That message bothered me a bunch and I know it was something Riot was doing and why and I do agree with the action.

But The Wording ! I can't stress enough how much better I'd felt had I gotten a message with the wording you just used instead of the one currently in Use.

SporadicInanity3/16/2015, 3:12:46 AM20 votes

The fact that we have to type something like that at all is belittling. Nobody likes it. Nobody thinks it is changing actual leavers' habits. All it is doing is making the rest of us mad and offended. Luckily it only pops up once.

ShobekTV3/16/2015, 4:58:32 AM14 votes

I agree also. You basically are saying yes I am guilty. The new prompt is fair and neutral. That should appear to those who purposely leave.

For Carthage3/16/2015, 4:38:08 AM14 votes

I've said this about 20 times now. Every time Rito deleted the topic. At least you got through.

DíckWallace3/16/2015, 1:20:12 PM12 votes

I got the same message last week. I was even more angry at the fact it was a Co - op vs AI match. That is just ridiculous.

Totalis3/16/2015, 5:12:25 AM12 votes

That was extraordinarily well written. I agree.

TheDráco3/16/2015, 3:51:59 AM10 votes

Its pretentious personality policing to began with.

┌∩┐(◣_◢)┌∩┐

BLU Medic3/16/2015, 6:23:50 PM9 votes

Even the words "I agree" are incorrect. No matter how much you say "I agree", there's no way you can guarantee that you won't leave a game, intentionally or not. A better phrase to use would be "I Understand", that way the player acknowledges that leaving is a bad thing to do. Something like:

Do you understand that leaving a game, intentionally or otherwise, negatively affects not only yourself but the people around you? (You must type "I understand" to continue.

Legostrike3/16/2015, 2:05:20 AM8 votes

I agree.

No seriously I do, i think it's actually a problem, as it locks you into a moral battle with yourself every time you have internet problems, making you feel guilt about something where you should be like "well crap, I'm not getting back on...." Instead of the "FK! I SAID I WOULDN'T DO THIS" feeling I get.

Zeitkontinuum3/16/2015, 10:43:37 PM6 votes

I agree with you. ^^ I now got this message after patch 5.5 ruined the game for me and I can't play a game since. (Because it crashes) I never ever got it before, because my internet connection is really good and I don't leave games.

The wording just made me angry, because it wasn't my fault or even the fault of my internet (which indirectly could be my fault due to playing with bad internet on purpose), but a patch from Riot not only making it impossible to play for me, but a lot of other people, too. EDIT: I have to add, that I got the german version of this prompt and the message was the same if not even more accusing. I don't remember the exact wording, only the feel that I got, that that message really made me angry to agree to.

I understand why there is the leaver buster system. Someone quitting a game just ruins it for the other players. That's reason Nr. 1 for that system. And if the internet connection is so bad that the player really can't play in a meaningful way, than it's ok for them to be filtered out, too.

What's bad is, that the system includes people with normal internet, but rare occasional internet problems (construction works?, isp problems?) or problems, that just appeared with a new patch and crash the game. (Like it happened to me).

And with those cases in the back of the mind, that wording is just cruel and bugged me. Therefore I agree, that it at least should be changed.

What would be even better: Change the system to detect unintentional leaving. It shoudl be easy to distinguish someone from getting kicked out of the game once in a hundred games in comparison to somone who quits games on a regular basis. Therefore the system should just ignore players who get disconnected once in a hundred games. Even if leaving was intentional in that one case it's not that those players are the target group (Players leaving games regularily).

Mathbalnase3/15/2015, 9:46:25 PM5 votes

I am at times forced to restart the game client (which obviously involves first closing it) in order to resolve bugs, glitches, and the like. That being said, I've never seen the post-game message you talk about, here. Maybe that's because I usually end up closing the game via CtrlAltDel, or because it just doesn't happen to me as often, I don't know.

DeynaTaggerung3/16/2015, 1:19:14 AM5 votes

I really like how clearly you've layed this out and appreciate the fact that you're not just another guy running around sulking. It's a really good point and I know lots of people have been frustrated by the Agreeing part of leaverbuster. Your changes seem to be useful and I hope Riot implements this or a similar change to the system.

siilentdeath3/16/2015, 4:54:06 AM5 votes

i agree with ya on most if this if its not a ranked game. in normal games im ok with people going afk. in ranked i have 0 tolerance for afks. i lost 4 of my ten placement matches due to afks. that placed me in b5. i think the better solution is to not let the game start until all 10 players are locked in and connected. if 2 minutes passes waiting on one person the other 9 players should be put back in Q.

Ieroy3/16/2015, 11:28:55 PM5 votes

I wish I have more than one upvote to give. I definitely agree with the sentiment here. There are numerous ways to reword the prompt to make it perfectly acceptable to the community. I don't even think there is any reason to make us type "I Agree" to anything as we already agree to Riot's leave/AFK policy in the EULA and TOS every patch. To make us agree again right after whatever frustrating thing happened to cause us to leave/AFK is unnecessary and feels petty. It would be more appropriate to simply have the popup ask us to confirm that we have read and understood their leave/AFK policy by writing "I understand". That's it. An unpaid intern with a free hour could fix this issue today. It's baffling that even with numerous threads conveying this same sentiment, Riot staff remains painfully silent on their justifications for the current wording.

I am currently in a 6+ day stand off with Riot while I wait to see if they remove the Leaverbuster Warning popup due to its unrealistic and overly broad conditions. I can and have agreed every time a new patch comes out that repeated leaving/AFK offenses can result in punishments. I'm fine with that. I don't purposely leave games or go AFK because I respect the time and effort of the other 9 people in the game. But I can't agree to never leave another game because I cannot control forces outside my sphere of influence (like power outages, ISP issues, hardware failures, natural disasters, family emergencies). And I'm guessing that many other posters on this thread and similar threads on this forum would agree that if the wording were realistic and more tactful, there would be no reason to raise a fuss.

PaeanAsklepios3/17/2015, 5:53:30 AM4 votes

Regardless of whether they adopt your wording, they should at least adopt your idea. Commenting in hopes of this thread staying active!

Caustic Crusader3/17/2015, 3:37:03 AM4 votes

Haven't actually seen that prompt before. Mother of mercy, that's condescending and patronizing.

Property Brother3/16/2015, 11:55:02 PM4 votes

I agree with this. I coulden't connect to the game just because my loading froze and the game started without me (My computer wasn't frozen, just the loading). We ended up losing (probably because of it) and after getting flamed by my team Riot says "Now say you're sorry!!!! :(!!!". It just seems very immature. Im fine with getting a message saying to attempt to not leave games, but maybe have players type out a reason they left? That way you could justify your actions or apologize or similar. Or even just an okay button! Riot pounding their fists against you telling you to say sorry really doesn't seem like the way a major game company should go about things.

Aerothal3/16/2015, 8:01:27 PM3 votes

i'd hit "I Agree" for this post!

Azukus3/16/2015, 12:23:34 AM3 votes

I agree 100%, I also feel the guilt of the prompt. Yours is something I would definitely type "I agree" to.

Verandure3/16/2015, 12:32:15 AM3 votes

I also had this happen, this past week. My computer crashed out of nowhere. I was still able to get back into the game for a large sum of time before it was over, but I still had to deal with this prompt.

Kingslayers3/16/2015, 1:11:32 AM3 votes

I completely agree. Even the LCS has a universal pause if needed. There will always be leavers as there will always be unexpected or emergency situations. We all have lives outside the game and during an emergency I'm gonna have to abandon the game. Why does the system even need changing I liked the old system where you got warnings and eventual bans if you abandoned games consistently.

Zerax3333/16/2015, 2:51:04 AM3 votes

I'm with you on this as well. I would never ever leave a game on purpose, and at one time i had my internet crap out on me and every time I tried to connect back in it would give me the same error, and the only choice I had was to exit out and then join back in. So I ended up getting that as well, and had to right "I agree" like I did it on purpose. not everyone is a rage quitter riot, sometimes people have issues with their pc's. on top of that not everyone can afford a high end gaming computer. I remember I use to have my crappy laptop I would play league on and I would have issues there. I think this is a nice simple change. but maybe riot should also fix the issue with their "reconnect to game" button, because half the time it doesn't even work, until you close out and come back in.

Daen3/16/2015, 2:33:26 PM3 votes

Wow. I had no idea how ridiculous that leaver prompt was, when you compare it to your proposed change it becomes really obvious.

Axests3/16/2015, 5:40:48 PM3 votes

i can really feel this comment, as someone who hasn't intentionally afk'd a game since he started playing yet has gotten the warning cuz of his crappy internet the wording is downright insulting.

King Kupo3/16/2015, 6:07:45 PM3 votes

This is actually really nice. In addition I really think when you get reported for verbal abuse and u said nothing in game, and they chat ban you. Riot should just send an email to the account holder with chat logs. it will show what we can do to avoid that situation.

Kendokadesu3/16/2015, 10:54:16 PM3 votes

Thank you so very much for posting this. This happened to me earlier, but I was not so lucky to reconnect and it was bothersome to be forced to admit to quitting when sometimes the only way to reconnect is to relaunch the client.

Riot please acknowledge that there are a vast amount of "leavers" who really want to play only to be punished by their connection and then by LeaverBuster.

Major Sparkles3/17/2015, 2:24:09 AM3 votes

"I agree."

Migrañaboy3/17/2015, 6:49:33 AM3 votes

I got that message too, and feels too annoying when you know what you didn't voluntarily leave the game but Riot implies it.

CaptainTatertits3/17/2015, 10:37:03 AM3 votes

I doubt anyone will ever read this, buried on page 6, but I'll share a little story (in the deep south)...

I'm white, and this black coworker and I (we often worked together) were welcoming this new white guy in the company one day. This new white guy was real GOP material. I don't remember the exact details, but the white guy tried to assert dominance over the black guy, and earn acceptance with me by calling the black guy a racial slur, and berating what he did. He assumed that since I am also white, that I am also a racist. This is not the case... I looked at the white guy and said that's not cool and I don't want any part of where he was going.

The new white guy then went to his vehicle and came back with a hatchet and threatened to kill us if we said anything. Of course, we immediately reported it, and the police came and had a nice little talk, then the guy was fired.

This place didn't have a real office, so this was done more-or-less out in the open. When they fired him and went over the paperwork, they wanted to make sure everyone understood that that was unacceptable behavior.

So wtf does this story have to do with this topic?

When they told the guy that he was being fired because what he did was against company policy, he said he didn't agree. They said, you don't have to agree why it is our policy, or even that it is a bad thing. They said we simply want to make sure you understand why he was being fired. He paused, said "I understand," signed the paperwork, and we never saw him again.

Even in a situation that extreme, they didn't demand that he sign the papers saying "I Agree"... only that he understands.

Daggerman3/16/2015, 5:30:29 PM2 votes

Very relateable, until I got an ethernet cord, that was a problem, and yeah, it's is discouraging to see that, but I love the re-wording +1 for you m8, r8 8 outta 8.

BerserkInferno3/17/2015, 8:14:58 PM2 votes

#IAgree

Hard Penetrator3/16/2015, 2:28:34 PM2 votes

You are right and you should feel good about yourself.

BakugoBestBoy3/16/2015, 12:24:02 PM2 votes

I had a similar game happen to me one time and the cause wasn't even my internet. It was caused by a patch Riot put out that bugged a very high number of clients so basically if you logged in and played within like the first hour after the server came up your game would crash upon loading in. Unfortunately Riot has already made their stance on this. They don't care if the afk was your fault or intentional the fact* is you ruined 9 other people's game and that's not ok. (*Riot's opinion)

Laughing Fish3/17/2015, 8:15:50 PM2 votes

I agree

FlamingoFondue 3/16/2015, 4:28:34 AM2 votes

I type "Well maybe if you didn't give me a leaver I wouldn't afk so I could get in a fair game"

FDru3/16/2015, 3:16:17 AM2 votes

{quoted} I know, I know, "it's just a game." But I think there's something really irksome about a computer system that forces people to "agree" to untrue statements to continue. There are already too many corporate "shrinkwrap licenses" and other contracts of adhesion.

Abandoning a match is abandoning a match. It doesn't matter if you did it on purpose.

The wording is perfectly fine and the problem is your perception of what it's saying. Get over it. You're not actually getting punished for it anyway.

ŠPŁÅT3/16/2015, 8:06:23 PM2 votes

I got this pop-up too. I missed the first 10-15 minutes of a game because my Internet went down for some reason. Then I finished the game, and had to type "I agree" basically.

I just think that's a pointless questionnaire. Wouldn't it make more sense to actually sign the doc with your summoner's name?

Plus: That would help verify that people aren't using other player's accounts in games, like for example some people were complaining that in one game, a guy paid another player to play the game on his account.

OblongOtter3/16/2015, 8:45:41 PM2 votes

I've never voluntarily left a game. I've never wanted to, until I got that popup.

TruMasterWar3/16/2015, 9:20:27 PM1 votes

More like it means they are trying to cover their bases legally by obtaining what they can argue is a confession of guilt, except I wouldn't be surprised if in court it could be held as a form of Coercion. I'd have to consult a lawyer on that one though.

Either way, it clearly has issues if you're lumped in with an entirely unrelated group. There is so many things wrong with this mentality; Good intentions, poor execution.

Phrite3/16/2015, 10:01:49 PM1 votes

You left a game right? It doesn't say anything about you having done it purposefully or otherwise. It just asks you to agree not to do so again. I fail to see the problem.

It doesn't say "Do you promise to never INTENTIONALLY leave a game again? (type agree)"

You're not confessing to anything except the fact that you left a previous game. Which whether intentional or not is what you did.

It says: "Do you agree not to leave any further games?" Your answer should be "I agree." because you in fact just left your previous game and hopefully you agree to try not to do so in the future regardless of the reason.

The OP in fact left his game. Voluntary or otherwise. The prompt is asking him to agree to not do so again. So yeah this is making a big deal out of nothing. The fact that you reference "freedom of expression" in what's basically considered a private establishment (LoL) makes you look like you're grasping at straws.

Side note: It really doesn't matter whether your leave is voluntary, its length, how polite you are about it, or whether you return. A leave is a leave and it negatively impacted the experience of nine other players.