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Toxic Pre-Game/Post Game

Serrow·7/21/2014, 11:52:29 PM·2 votes·459 views

This is a topic I'm sure we've all probably thought about or posted about. The toxic players that save the rage until AFTER the game, or just unload on you BEFORE the game even starts, forcing you to dodge queue and lose LP.

For example, I queue'd up in Ranked, and this guy was being immensely toxic in pre-game chat about bans and what role he wants. Someone eventually just dodged queue (lucky for me) so I queue'd back up and didn't worry about it. Believe it or not, very next queue, exact same guy. He recognizes my name, and starts just ripping into me and everyone around him. It got so bad that I took a few screenshots, and then dodged queue myself.

There should be some way of reporting people like this not only before game, but after game in post game chat. The majority of the toxicity is there, and should be dealt with accordingly.

Granted you can take screen shots and send them off to Riot Support, but what good does that do. Sometimes people will dodge queue before anything can be done, and the toxicity continues.

2 Comments

Kao Atlantis7/22/2014, 12:50:56 PM3 votes

RiotLyte talked about this specifically in two posts. It appears the problem is more than just reporting in post and pre-game lobbies and that they are always working to improve the reporting system.

Post One: (By RiotLyte)

I emphasized the part of your post that is important. When we investigated pre- and post-game chat, the question we asked was: "What is the incremental value we would get by adding this feature? Would we identify more toxic players, and if so, how many more?" It turns out that many players who are toxic in pre- and post-game chat are also toxic in-game, and tend to be caught by the Tribunal. However, Riot does have access to the logs--they just aren't hooked up to the Tribunal system. Given the choice, should the player behavior team work on Champ Select issues, or work on pre- and post-game chat? The answer is pretty clear.

In saying this, as you might have heard from other player behavior members, we have been shifting away from feature development on punishment systems. Like I mentioned in the GDC talk linked earlier in this thread, we're focusing much of our development on making the game more enjoyable for neutral and sportsmanlike players instead of focusing on the toxic players.

Post Two: (By RiotLyte)

Oh, it's not anything special due to data. We just internally view them as different problem sets.

For example, adding reports and pre- and post-game chat logs to the Tribunal is a solution to a problem--the problem might be defined as a lack of accountability for extreme toxic behaviors in Champ Select (since the solution would only identify the worst of the worst offenders for the Tribunal).

Champion Select; however, is a problem space without a solution... yet. The problems include:

Time pressure creates a hostile environment

Putting strangers together in a lobby and forcing them to negotiate strategy is hindered by a lack of trust (in other words, everyone only has data on themselves, and truly believe they are better than everyone else in the lobby -- a reasonable behavior pattern given the lack of data on everyone else)

A mismatch of expectations going into the environment

If you look at the problems in Champion Select, it's very obvious that pre- and post-game logs in the Tribunal does not address them.

As others have recommended, I would also suggest sending a ticket to Riot Support if you encounter people being toxic in the post- or pre-game lobbies and don't think it will be caught through the regular reporting. You can do that here.

MissFortune

Only Play Nid7/22/2014, 1:36:48 AM1 votes

Submit screenshots in a ticket and RIOT will handle it.