Repost:[Deleted] Wrongfully banned for verbal abuse (Tickets ignored by Riot which is verbal abuse!)
Riot deleted my original thread about this...
"Hey Digital Sauce,
We know you want to get more information in regards to your behavioral punishment and we have removed your post for being in the wrong section.
-that grammatical structure though!
Here's the link to your deleted discussion:
http://boards.na.leagueoflegends.com/en/f/osqw6G4M/d/GtMgvJ2A
A good place to post this would be in:
Miscellaneous"
Below is all that transpired on my record in chronological order.
My original Ticket:
Hi, I request that you lift the needlessly long 14 day ban I received after no warnings. I can't believe your system is this flawed...
I didn't do anything against any of Riot's clearly stated rules so please, correct the mistake.
If you refuse to lift the ban I will no longer support League of Legends or Riot by giving them my money and I will definitely share this twisted experience with my friends.
Thanks.
My response to the automated email (which is gone now?):
"This type of behavior is unacceptable in this community. When there is nothing good to say, don't say anything at all. As a community, we also don't believe that retaliation is an appropriate response, so in cases where there is retaliation, both players receive penalties. This is the only warning this account will receive. Further examples of toxic behavior can result in permanent closure of your account."
What a condescending way to talk to a mindful paying customer... First off, there was absolutely no retaliation on my part, perhaps your company should invest in a dictionary. I also recommend you hire a psychologist to rectify this condescending tone you've put in place.
By definition of "Verbal Abuse" I've not done anything of the sort, I clearly stated my argument to the verbally abusive player and only made valid points about the game.
"Verbal abuse (also known as reviling) is described as a negative defining statement told to the victim or about the victim, or by withholding any response, thereby defining the target as non-existent."
If you understand this definition you'll notice that by commenting and constructively criticizing the individuals performance WITHIN THE GAME, I haven't committed an act of "verbal abuse" I commented on their performance and told them what they needed to hear to better understand the game and improve as a player. Not to mention proving the impact they're having on other people they're playing with - the enemy team was even criticizing the toxic players performance after the game and encouraged me to move on an continue playing...
Clearly your administrative system is severely flawed.
It's absolutely appalling that I'm being punished for this toxic saboteur's encouraged existence on your server.
FURTHERMORE, YOU NEED TO ADD THE GANGPLANK BILGEWATER EVENT ICON TO MY ACCOUNT BECAUSE THIS HAS REMOVED MY ABILITY TO OBTAIN IT FOR MYSELF. (sorry for caps just making it stand out) I literally needed 1 more game to unlock it and then I was wrongfully banned for constructive criticism over a players selfish, sabotaging and toxic performance in the game...
If you can rectify the inconvenience that your flawed business practices have caused me as a customer, I will consider playing and supporting this game and its product in the future. This customer experience will have a rippling impact on your sales from my whole group of friends, the biggest part of our experience is to enjoy the game together. So if one of us is permanently gone by any means, it will drastically effect the rest of the group. ALL OF US OR MOST OF US WILL DEFINITELY STOP PLAYING AND PAYING. I can see how it's pretty simple for Riot to be an effective service in this case...
Thanks again.
Second response from Riot:
Hi Drue,
As a new initiative to reduce the amount of toxicity within League of Legends, we’ve recently begun to audit players’ accounts for extreme cases of toxic behavior. Every account punished by this system was personally reviewed by someone at Riot to ensure accuracy.
After having reviewed your account, the decision to issue a 2-week suspension was made due to the extreme cases of toxicity we found. This type of toxic behavior has no place in League of Legends, and we will continue to punish players who exhibit this behavior.
Here are some chat logs from those games played that were negative. These are only a few of many chat logs that displayed negative behavior. Please know that this suspension is a warning before a possible permanent suspension.
Game 1:
[0:11] Digital Sauce (Udyr): no leash [0:30] Digital Sauce (Udyr): im uuuudyr [2:54] Digital Sauce (Udyr): fuckiung noobs [3:00] Digital Sauce (Udyr): go awat [3:07] Digital Sauce (Udyr): have to be on the ball or stay away [5:17] Digital Sauce (Udyr): akali [5:19] Digital Sauce (Udyr): what are you doing [5:27] Digital Sauce (Udyr): i cant help you [5:32] Digital Sauce (Udyr): you arent helping me [5:43] Digital Sauce (Udyr): again [5:48] Digital Sauce (Udyr): if you arent there then jsut stay away [6:19] Digital Sauce (Udyr): how about you just pay attention? [6:24] Digital Sauce (Udyr): is it hard? [7:30] Digital Sauce (Udyr): no [7:35] Digital Sauce (Udyr): why do you ask? [7:45] Digital Sauce (Udyr): are you new at the game by any chance? [7:58] Digital Sauce (Udyr): not at all [8:39] Digital Sauce (Udyr): im not having any trouble [8:52] Digital Sauce (Udyr): im getting invaded and youre not doing anything about it as mid laner [8:56] Digital Sauce (Udyr): you need to learn how to play [8:58] Digital Sauce (Udyr): and how to communicate [9:26] Digital Sauce (Udyr): its not my fault you are slacking [10:28] Digital Sauce (Udyr): you let jg invade my blue you wont get any ganks from me [10:35] Digital Sauce (Udyr): learn how to play [10:44] Digital Sauce (Udyr): you were in lane not paying attention actually [10:46] Digital Sauce (Udyr): holy shit [11:04] Digital Sauce (Udyr): you need to calm down [11:10] Digital Sauce (Udyr): its not hard [13:21] Digital Sauce (Udyr): look he ganked you with my blue [13:25] Digital Sauce (Udyr): thats fitting eh akali [13:52] Digital Sauce (Udyr): stop feeding akali [17:48] Digital Sauce (Udyr): you need to silence veigar [17:52] Digital Sauce (Udyr): isnt that obvious? [18:12] Digital Sauce (Udyr): you asked for gank and set nothing up [18:24] Digital Sauce (Udyr): luckily you didnt die while you were at it [18:49] [All] Digital Sauce (Udyr): thanks for leash [21:48] Digital Sauce (Udyr): push lanes out [22:38] Digital Sauce (Udyr): says the feeder [23:03] Digital Sauce (Udyr): seriously [23:04] Digital Sauce (Udyr): stop feeding [23:20] Digital Sauce (Udyr): you just fed adc to shit [23:55] Digital Sauce (Udyr): you must not be paying any attention [24:12] Digital Sauce (Udyr): when will you start? [24:40] Digital Sauce (Udyr): can you do something [24:42] Digital Sauce (Udyr): stop sitting around [24:58] Digital Sauce (Udyr): i have 2 to their 1 solo [24:59] Digital Sauce (Udyr): pay attention [25:16] Digital Sauce (Udyr): this game is ez [25:18] Digital Sauce (Udyr): and you still feed [25:52] Digital Sauce (Udyr): no its ez bcuz this game is full of noobs [25:55] Digital Sauce (Udyr): and you are still feeding [25:58] Digital Sauce (Udyr): you are worse than a noob [26:17] Digital Sauce (Udyr): you know youre playing akali right? [26:26] Digital Sauce (Udyr): ez mode champ? [26:55] Digital Sauce (Udyr): you would think that [26:57] Digital Sauce (Udyr): you arent very smart [31:34] Digital Sauce (Udyr): ... [31:38] Digital Sauce (Udyr): so bad [32:08] Digital Sauce (Udyr): standing around again [32:14] Digital Sauce (Udyr): such a bad mid [32:40] Digital Sauce (Udyr): yeah we have akali [33:01] Digital Sauce (Udyr): just stealing gold all over [33:09] Digital Sauce (Udyr): trying to feell good about self [33:26] Digital Sauce (Udyr): its really not hard to stay in a good position [33:34] Digital Sauce (Udyr): do you understand positioning is a part of this game? [33:48] Digital Sauce (Udyr): like how wwukong invading puts him at a disadvantage because mid can collapse on him [33:56] Digital Sauce (Udyr): but if mid doesnt understand any of that well then were fucked [34:10] Digital Sauce (Udyr): we lost cause you camped mid and steal gold form your tream [34:22] Digital Sauce (Udyr): look at u [34:26] Digital Sauce (Udyr): you are so trash [34:38] Digital Sauce (Udyr): you actually think kills means something in an objective game lol [34:48] Digital Sauce (Udyr): whats he doing? [34:59] Digital Sauce (Udyr): getting kill? [35:04] Digital Sauce (Udyr): wtf is that useful for? [35:07] Digital Sauce (Udyr): dont we need gold? [35:17] Digital Sauce (Udyr): its simple why he is fucking us over [35:26] Digital Sauce (Udyr): ive secured our only drags solo [35:32] Digital Sauce (Udyr): i stopped top from being taken with a gank [35:40] Digital Sauce (Udyr): what have you done? [35:43] Digital Sauce (Udyr): stole a kill? [35:54] Digital Sauce (Udyr): youre right akali mid is all that is carrying us [36:06] Digital Sauce (Udyr): its not my drags or presence [36:22] [All] Digital Sauce (Udyr): remeber youre on enemy team you cant see them [36:55] Digital Sauce (Udyr): sitting aroudn again [37:06] Digital Sauce (Udyr): can you please do something if you are going to steal all the kills buffs and farm? [37:13] Digital Sauce (Udyr): wow feeding again [37:16] Digital Sauce (Udyr): wtf is wrong with you [37:30] [All] Digital Sauce (Udyr): gg
This type of behavior is not acceptable and is why the suspension was placed. When there is nothing good to say, don't say anything at all. If you do not show any tendency toward improving your behavior, you may see harsher punishments.
Jickoy Player Support Specialist Four Bijuu Spirits of Great Power and Wisdom
My response to Jickoy
Hi again
I'm not sure what you're hoping to accomplish by threatening me, or by saying the same thing in a slightly different way. You literally copy and pasted parts from the other email that was automatically sent to me...
When is Riot going to point out my toxic behaviour? You have disclosed a log from 1 game (again) and failed to describe how any of it is toxic - go ahead and post all examples of my toxicity on record. Am I supposed to censor what I have to say because some people in this situation are extremely sensitive? You know what before I ask another fair question, I'll wait for you to try communicating with me in a non-toxic way first.
Bye
My second ticket (titled; toxic support specialist):
I'm opening another ticket because of a toxic specialist that has taken on the responsibility of my original ticket.
To make a long story short, I was banned and requested it to be lifted as I'm positive it's due to a design flaw, all of which is pointed out with the original ticket.
The new problem Riot is causing for me is that one of the "support specialists" named Jickoy has threatened me and isn't responding to anything I'm saying. The response from Jickoy is like a broken record, stuck in a loop, repeating the automated response - except for the threat that Jickoy made, that was new.
I've already uninstalled League of Legends because it's now clear to me that the toxicity is trickling downward.
Thanks
Third response from Riot (ignores my second ticket indefinitely):
Hello Drue,
We have a Player Behavior team in place dedicated to working with these requests, so I need to transfer your ticket. A Player Behavior Specialist will be contacting you as soon as they can.
Thank you for your patience!
ScornedNymph Player Support Specialist the Dark Sovereign
I didn't say anything and waited for one week into my ban...
Fourth response from Riot:
Hey Digital Sauce,
I'm Mogey and I'm here to take a look at your concerns. One game is all it takes when others are being caused a negative or harmful impact. In this case some of the negative factors I see are offensive language; scolding others for playing poorly; and spamming. Essentially, yes, it would be a good idea to work on censoring, or reflecting what you say to others and how you say it. Every Summoner should aspire to offer positive experiences for others to reinforce positive morale and good sportsmanship; https://support.riotgames.com/hc/en-us/articles/201751874-Behavior-Worthy-of-a-Champion
Keep in mind also that muting and language filters are a means to prevent further harassment, not an exception to allow it. I also know that other players might say or do foul things, and that you want to defend yourself, but don't let your reaction fuel them. Mute and Report are always the better options to prevent further harassment as well as help us prioritize who we look at; it’s the simplest defense.
Lighting your path,
Mogey Player Behavior and Game "All we have is somewhere to begin."
My response to Mogey:
Wow I'm surprised you're responding after so many days.
One game is all "it" takes? Communication is the key to a successful relationship.
I was banned for 2 weeks so quickly that it was impossible for me to actually read the notification that I had ever been reported.
So to my knowledge, that was the first time I was ever reported for verbal abuse and you're telling me it's a fair service to ban me immediately with no prior warnings? Once again, any of you've yet to point out the verbal abuse to justify this toxic treatment. You're also capable of reviewing the definition of verbal abuse shared that I understand, and yet you gloss over the whole issue I'm bringing to you. If I'm not receiving compensation for being wrongfully banned then you have nothing to offer me. The fact that I even have to explain this to you is why I already chose to stop playing League of Legends and supporting any of Riot's or Rioter's services. By the way, you're twisting the circumstances to say that I'm scolding another player for playing poorly, I was scolding them for being toxic which is clear without even reading their response that's been redacted in my personal log. You're also incorrect in stating that I was spamming, everything I said was entirely related to the game and the toxicity within it - maybe you've confused spamming with chat volume. I don't think there's a rule about chat volume.
If Riot continues to spam my email with these indirect and hateful messages, then they'll be banned from sending me emails at all indefinitely.Date: Sun, 16 Aug 2015 21:45:44 +0000 (I don't know why this time stamp was added to one of my posts, it's not an accurate portrayal of anything I'm aware of...)
Fifth response from Riot:
Hi again,
We do look at the context of everything regarding the case, and not just one side of it, so rest assured anyone contributing to those experiences will be investigated. Keep in mind that we do have to abide by a strict privacy policy and can't disclose the action taken. It's still important to use mute and report as protection for your benefit but as well as for the morale and focus of your teammates. This initiative also serves as that warning. If you have any further questions, we also have a compendium here that goes into more detail about how these initiatives work as well as its precision: http://boards.oce.leagueoflegends.com/en/c/announcements/L65wrRYe-player-behaviour-faq-updated-for-instant-feedback
Lighting your path,
Mogey Player Behavior and Game "All we have is somewhere to begin."
Riot closed my tickets
Riot asks me to fill out a survey about how they did
I didn't fill out the survey, since clearly they know what I think
My ban has been over for about a week now. Seeing as it took 10 days of a 14 day ban for that nonsense to be shared with me, I've obviously had no interest in returning.
I received no in-game/in-client warnings about my behaviour, even though my friends do, so I had no idea I was overstepping the boundaries Riot is expecting me to follow. So as punishment for not knowing this limitation on my expression, I receive a 2 week ban for calling someone an idiot/trash and pointing out what they're doing wrong when they're doing it wrong.
I definitely won't be changing my productive behaviour (as I see the evidence) regarding this kind of issue in the slightest, especially not because of this. You have to give respect to get respect, it isn't earned. This player disrespected our team as soon as they insta-locked someone else's position and defended their toxicity - by calling me r%%%%%ed.
This ultimately shows failure on Riot's administration techniques and customer service, despite this customer trying to work with them (at a personal cost) toward a mutual understanding.
Since originally posting this, I've returned to playing LoL in hope of finally playing as a 5-man ranked team - toxicity seems to have gotten worse though in the short span of time I was gone, I'm honestly amazed by this. Every game I've been in (mostly ranked duo) has at least 2 toxic players in it. I mute everyone regardless of intent as soon as the game starts since I've been back, this way I don't have to think about Riot failing at customer service. Now I'm worried I'll be getting banned because I'm not typing while I play. Lucky the Bilgewater event is over - Riot's super serious about Bilgewater