should be refunded IP/RP after a champ kit rework

Oatmeal Piper·10/13/2014, 5:58:32 PM·2 votes·617 views

the Sion I bought was not what he was now. I mean you gutted the reason why I purchased him. He is no longer a champion I want to play anymore. Just like Master Yi, who I liked playing AP. I'm not gonna comment on whether he's "better" or "worse" now. That's a matter of opinion/overall strategy. All I'm saying is I personally don't enjoy his style anymore. I loved playing him for the stun primarily, and that is gone.

A rework should refund the players who bought the champ. Whether that champ should be removed from the player, I don't know or care. A rework overhauls champs to an extent that they aren't the champs they used to be in view of their playstyle.

It's basically an act of deception to sell these champs with a certain skill set, and then change them all up via their dynamics.

3 Comments

Direwolfiez10/13/2014, 6:06:51 PM1 votes

From a post by SquidmoX

Over the past two years we've been ramping up our ability to steadily modernize champions' art, background and gameplay, to the point where champion updates have become an integral part of the overall evolution of League of Legends. When we first began making these updates we were mindful of the fact that we were altering content to which players might be very attached, and with that in mind we agreed to the handful of refund requests from the passionate players who owned updated champions and who sent a ticket to Player Support.

Back then we could do these individual gestures of goodwill because the number of refund requests was pretty low. Requests came largely from players who mained the champ. Once the policy was made public, there was a 10,000%+ spike in requests. We looked at the data and found that a very large majority of requests were from players who weren’t actively invested in the champion pre-update, but were trying to get back RP or IP without using a refund token.

To give you an idea of the impact, every recent champion update has resulted in a storm of support tickets larger than what we typically see from a full day of major server instability. Combine this with the fact that we're on pace to double our annual number of champion updates (6 in 2013, already 7 in first half of 2014) and it begins to significantly impact Player Support's ability to handle critical issues like account recoveries and tech support.

Oatmeal Piper10/13/2014, 6:53:30 PM1 votes

oh sure, I'll use my refund token on Sion.....oh wait, I can't. I bought him too long ago on my two accounts.