@WookieeCookie: Tired of cut & paste responses by Support agents.

This one is pretty simple. I have had multiple encounters with the player support staff, for various issues ranging from in-game bugs, to requests for information, to trying to have a conversation with an agent regarding behavioral punishments. The common thread in all of these interactions has been that, at least once in every single thread, I have received a cut-and-paste response from an agent that at best skimmed my message instead of actually reading it.

In many cases, it takes 3-5 attempts at re-opening a ticket before an agent will actually read the exact issue I am requesting assistance with. In most of them, I receive a generic response (I know this because I have received those responses on numerous tickets).

I understand that, as a company, Riot obviously values scripting so that no mistakes are made and you don't accidentally promise someone something that you can't deliver. That said, there is NO excuse to deliver a scripted response that has nothing to do with the issue at hand.

A direct example: twice in the past 6 weeks, I have had the client crash in between the end of a game and the post-game screen. When this happens, the IP earned in said game does not show up on my account, and, in addition, I do not receive credit for the game towards my chat ban counter. I earned the chat ban (someone close to me died and I took it out on other players), and I will play out the games required, but as someone who frequently steps up as shot caller for my team, it is hindering my ability to play. Because of this, when I play a game, but it doesn't count towards my games required to work off the ban, I expect that to be fixed.

BOTH times, the support agents have refused to actually read my question and have given the same cut and paste response about how punishments cannot be removed. Or in other cases, the same cut and paste response about [insert issue here]. This is an outright pandemic among the entire staff, and especially player behavior.

I simply want to encourage you to have your staff actually read a ticket before responding. If you are too understaffed to do so, then I'd like to encourage whoever is in HR to hire some more people before players as sick of this as I am quit and we take our money elsewhere.