Tribunal and Post-Game Chat

Alymra Destras·Sep 29, 2013·17 votes·951 views

After doing a fair bit of Tribunal work and starting to play more pvp across all modes, I've noticed that a lot of the most toxic behavior that I can witness, especially from an enemy team, is in the post-game chat. I just finished an ARAM a little bit ago and my enemy team started tearing into each other without restraint immediately. What was more astounding, other than their racist, homophobic, and other offensive language, is that one of my friends stayed in the room to see how long it would continue and he finally left after ten minutes. It would be great if Riot could add a function that would export the post-game chat at the time of reporting to the Tribunal. Quite frankly, people who I've voted to punish have been time banned for less than some of the things I've seen in post-game chats.

13 Comments

IS1762f773d4918ba8eb372Sep 30, 20134 votes

I always copy/paste the passage of post-game harassment into the report. Haven't seen anyone else do it while judging cases. Makes me wonder if it goes through at all (what with the color-coding and all, hope it does not mess up the report formatting).

Including Champ Select chat is just as important as including the Game chat AND the post-game chat. Before and after the game, toxic players seem to feel really "safe". And we all know what happens when toxicity begins in Champ Select... Riot pls.

Tiara AzmalanSep 29, 20133 votes

This. This has been a long time coming, and I don't think anybody is quite sure why Riot hasn't implemented it yet.

ZielmannSep 29, 20132 votes

It's because the in-game chat and pre/post game chats are all very separated from one another. The in-game chat happens within the game itself, and all gets taken down as part of the game logs while you play. The pre and post game chat happens in the client itself. Thus, logs for this are either held in a different place entire, or not taken at all. At the very least, it doesn't seem to be associated with a particular game at all. It's probably just a chat lobby that contains the players from the team or game.

Alymra DestrasSep 30, 20135 votes

That's why I suggested an exported log of the post-game conversation at the time of report. Sending an exported log wouldn't even need to be mandatory with the report. After implementing the system into the report menu all that would be needed would be a box to check that says "Send post-game chat log".

ZielmannSep 30, 20131 votes

This probably would work. But if you follow the philosophy of the player behavior team at all, their goal isn't to punish every bad player. Their desire is to help the community actually improve to where some things like this wouldn't be needed at all.

As they have said about various suggestions in the past, it all comes down to value added versus time required. The addition of such a button sounds easy, but it likely has a lot of difficulties on the back end due to how things are structured. And adding that button still doesn't resolve the known technical hurdle that the logs from chat that happens in the client is kept in an entirely different place than the logs from the game itself.

That said, I wholly believe that if somebody is that toxic in a post-game environment, there's a very good chance that they are toxic in-game as well. Just perhaps not in the game where you saw them. If this is the case, they will eventually land in the tribunal anyhow.

One other thought: I have seen people report players for post-game chat before, and voted to punish. Why? Because I've actually seen people give a link to a screenshot of the chat (services like puush.me make this really easy). So, while it isn't ideal, you could use something like this in a pinch.

Alymra DestrasSep 30, 20131 votes

You bring up a lot of great points, especially value versus commitment to a new system. In the follow up to the ARAM game I mentioned earlier, one of the players on my team said they were going to use a screen capture and send it to Riot as a part of evidence. Maybe if systems like puush.me were more common knowledge it would make things slightly easier to make post-game abusers more aware of the effect that their behavior has. I do agree with you that if people are exceedingly toxic post-game, they are likely to be just as toxic in the majority of their other games as well. I've been noticing that the Teamwork OP campaign has been reaching out more and more lately. Hopefully efforts such as that can help improve things within the community as well.

iainB85Sep 30, 20131 votes

Last I heard on the topic from Riot was probably about a year ago and it was along the lines of, "We know this would be nice to have, but the player behavior team is currently working on new features that we believe will have a higher impact" ... make what you will of that.

IS175cb6be0f212c478e125Sep 30, 20132 votes

I agree in most ways. Post game chats expecally in ranked or draft can be harmful to both the games reputation if your a first time player of MMOs as well as teamwork as players tend not to work well together if their is previous animosity between them. Its nearly as bad in pre game sometimes as well. While a player might be able to disable chat in the game it is not possible in the game lobby. A way to fix this might be to allow pre game reporting or allowing players to mute or to not show certain players chats

PooperDingerSep 30, 20132 votes

I don't get why you care... You can leave the post game chat immediately. People on league need to stop caring about why people type and just play the game. IMO they should just cut the entire tribunal and replace it with a kind of negative honor system. You just mark that person as toxic and it shows up on their profile for having toxic points. Banning people from playing is kind of an empty threat that makes people more upset and keeps potential customers of Riot from playing. They put a mute command for a reason. Grow up and deal with the rudeness of the world or don't play.

SIDxVICIOUSSep 30, 20131 votes

I've had an idea for this problem! Why couldn't Riot implement a system that can capture the post-game chat as a separate log and "attach" it to the report whenever necessary. This way rather than tie up client usage to always include post-game chat it could be selectively included when the post-game chat is relevant to the reportable offenses. I see usage of this self-imposed inclusion of post-game logs could help to increase the effectiveness of the Tribunal and increase the evidence usable in actions against players. Ultimately, this system would be an easier inclusion of post-game chat (only when necessary) that could finally solve this commonly wanted improvement.

ZielmannSep 30, 20131 votes

Once again, you've provided a 'solution' that doesn't actually address the root cause.

"Put in an option for players to select to include post-game chat when they report". This is a fine idea. But how do the logs get included? Certainly, clicking a button or checking a box doesn't magically resolve the technical hurdles of actually fetching and including said chat logs in the report.

If Riot had an easy solution, or a solution that was worth the time investment required for implementation, why would they bother even giving players the option to include it or not? Why would it not just be included in the reports by default?