@Riot: On how to regain this community's trust.

TequilaZombie·11/14/2016, 2:01:11 PM·4 votes·630 views
Ask Riot the Trust Question and Aatrox

Riot, not a long time ago, you talked about rebuilding the trust this community once had in the company. I'm no expert in PR, but on that same post you said that keeping radio silence does no good at all. I feel like some changes, specially the ones that cause a huge impact --- such as the Assassin's Update --- should be followed by the presense of Rioters on the Boards, so the players can have their questions answered in timely manner. The Ask Riot thing was a good idea, but 3 questions a week does not even come close to the necessary amount of work needed to quench this thirst for answers, even though it seems like the right direction. By keeping this current silence regarding some community questions while answering others that seem way less problematic, the trust of the community rapidly decays. There are currently plenty of examples of that happening right now, but here's the latest one:

While we got the overall "Assassins should offer counterplay" comment from Riot on a few posts, no single answer to the "ADCs are one shotting my Assassin even when I do everything perfectly" problem. While some of it is a bit of the usual circlejerk we're used to, there is a valid point being addressed. Conceptually Assassins have always been about taking out high priority targets out, usually the squishy damage dealers. If an Assassin can't be assured of doing his job even in the perfect conditions (e.g. The ADC walking alone in the jungle with no wards and the assassin lands his entire combo) there's a need to completely overhaul what an Assassin's role should be in this game. For that overhaul to happen, we need Rioters answering the questions that will obviously be raised. "What will Assassins do?" "Are they mobile squishy fighters now?" "What are they supposed to bring to their team now?". Those questions need answers, otherwise you get the entire Assassin's playerbase scratching their heads and filling in the multiple gaps left with their own conclusions. No need to say that those conclusions often include "Riot has no idea what they're doing" or "Riot simply doesn't give a fuck about us".

The same thing is happening to the whole "Ranged vs Melee", "Tanks vs Carries", "Shaco got Gutted", "Akali is unplayable", and plenty of other discussions, in which the players are left to drawn their own conclusions. The same thing happened to the DQ system, in which Riot took almost 9 months to give an answer.

In conclusion (before I turn this into a long ass rant), I just think that Riot as a company who seeks to regain the trust that it once had from it's community, could put some extra effort into giving it's playerbase some summoner 13 on what is going on and why.

I'd honestly love for the other members of the boards to put their input and opinions on how do they feel about the communication (or lack of it) that we have going on with Riot right now.

Cheers!

3 Comments

hunterspec11/14/2016, 2:10:28 PM1 votes

fire their current staff and rehire new ones.

Rinker Dinker11/14/2016, 2:22:21 PM1 votes

They already regained it lul

LostFr0st11/14/2016, 3:20:59 PM1 votes

I think they're trying really hard tbh. The flex-queue mmr thing is funny though.