Behavior Reform

Can anyone please help me? I understand a lot of people probably come here and try to act innocent but this is really insane to me. I'm not trying to absolve myself of any mistakes made but this doesn't make sense to anyone.

My account was permanently banned after 5 years. I'm not going to say that I'm innocent because clearly riot decided that I broke the rules and punished me, however this happened all over a period of 6 months. I have played this game for 5 years, I didn't just suddenly become more toxic, and I have been doing my best. I didn't even consider myself a toxic player because I don't actively seek people out and yell at them for mistakes. I simply have a hard time ignoring people who are abusing me or others and are intentionally trolling. I was not given that many chances because I did not realize that responding to awful people was considered against the rules until I was banned for it. The next 2 times I was banned were months apart and were because I responded to people intentionally trolling the game, I'm used to a different system. If you slipped up in the past you were not immediately punished for it unless it happened multiple times. I received no reports in between the bans this is all an extreme shock to me.

How am I supposed to reform in such a short period of time when context are details are not important, only chat logs are looked at. I feel like I went out of my way for months to ignore people and mute everyone but one match I forgot to and I got reported and instantly banned again. That's not a great feeling. When you are legitimately trying your best to ignore all the abuse and trolling that still exists and then snap because you still see it and then you get punished for responding to it again. Everyone who plays with me is incredibly surprised that I am being punished. They know I don't actively yell at people on my team for making bad decisions, I just have a problem responding back to other players who have already created a toxic environment. I can not imagine that this is what Riot has in mind for the punishment system. I have close to 6000 games played with everything combined, of course i'm going to have a lot of reports against my account when you play that much and have seen the amount of trolling increase from 1 out of 20 games to 1 out of 3 games. It really was not clear to me what I could or couldn't say to people because I was banned for not even swearing at someone which is extremely different than the past system.

I would really like another chance considering that I am not malicious, I don't afk or intentionally feed, and I don't attack people for making bad decisions. I'm just an idiot who gets baited into responding to people so that they can report me. I understand that I have no choice but to ignore people now or I can not continue playing this game, I really don't want to throw away 5 years of my time simply because I did not realize how drastic this system has been changed.