Idea how to make players understand what they did wrong @Lyte
When players have been reported to the level of them reaching the tribunal, it's important they understand WHAT they did wrong, acknowledge it and not blame others and trying to deflect it.
I had an idea for that, how about they are forced to go through their own report-logs, and EXPLAIN what they did was wrong. They have to write and explain what they did, and then similar as the tribunal does it, people then can agree or disagree with it.
This would be a tribunal adaption of the thing many tribunal'D people does when asking in forum what they did wrong. And if they show they KNOW what they did wrong, most probably they will be going for a change. No one want to be the bad guy. I imagine this being part of the ban/warning process, and as a way for people to reflect and seriously take their time to invest themself into understanding WHAT they did wrong.
If they correctly explain what they did wrong, they either goes without punishment or get more leninent punishment, like chat restriction or whatnot.
Another way would be to show people videos to explain to them how to deal with frustration. Raging is a way people express their frustration, when frustration reaches a certain level people need to let out some steam. Raging is not a good way of doing it, since that affects others, if people could be taught a BETTER way of doing, that wont get them banned, it's much better for everyone.
tl;dr;
- Force people to read their own reports and explain what they did wrong
- Have the tribunal review their explanations
- More leninent punishment if they can explain it correctly
- Teach players new ways of letting their frustration out besides raging
For people interested Lyte presented data from their research on League. It gives you a good start to make a good discussion. http://www.gdcvault.com/play/1020389/Enhancing-Sportsmanship-in-Online