Boards›Live Incident Breakdown

The Good, The Bad, and the League: 9/19 - 10/3

RiotRiot Morgageddon·10/7/2019, 11:27:43 PM·5 votes·109,251 views

Your semi-weekly dose of server problem-os, NA League news, and other! (Moved to Mondays for easier updates)

We’re seeing some exciting Worlds matches, Clash testing is always fun, and 9.20 is right on the horizon!

Follow-Ups:

  • Mac voice still not working properly Bug grouped with other Mac bugs

Ongoing

  • Transfer service goes down(9/21) PS notifies the NOC that players are getting errors when attempting to transfer between Europe and Oceania (Not 100% failure rate, but not 0% either). A JIRA ticket is made to track the problem, and teams are assigning resources appropriately during the upcoming sprint.

  • TFT Match History intermittent(9/26) TFT match history goes live on all regions, and reports start to filter in over the next day that TFT matches aren’t always showing up in match history. A code fix is discovered, but Live Production does not deem it high enough of a problem to warrant a hotfix just for it. The fix is slated to roll out with patch 9.20.

**Server Stuff: **

  • Automated Monitoring notices error increases(9/19, ~9 minutes) Automated monitoring notices errors exceeding acceptable levels for logons. Before any need for investigation, the errors decrease back to acceptable levels.

  • Match History fails to load after 9.19(9/25, ~58 minutes) Platform opens after the 9.19 patch, but match history is failing to load. A micropatch rolls out shortly afterwards to update the server config for match history, fixing the problem.

  • Issue with Pro View pass not giving item appropriately. (9/26, ~5 days) A patch rolls out for pro view, and reports drift in that purchases are failing, but RP is still being charged. Pro view and team bundles are disabled while store and dev teams investigate. A fix is tested on PBE and then pushed to TR before rolling out to the remaining Riot realms.

  • Automated Monitoring notices Reconnect Spikes. (9/29, ~90 minutes) Automated monitoring notices game reconnects are spiking. Investigations from network teams identify a networking card issue on a specific server. Network engineers properly route traffic away from the failed network card, and a scheduled replacement task is created for the next time that server case is open for maintenance.

**Game Stuff: **

  • TFT ranked disabled due to bugs(9/25, ~36 hours) The NOC is informed by game teams that TFT ranked needs to be disabled. Live Production teams start triaging the associated issues, testing on both internal realms as a micropatch is prepared. After the bug fixes are verified, the micropatch goes out and ranked is turned back on.

Morgageddon

37 Comments

YamiryuuZero10/10/2019, 4:33:12 PM4 votes

Hi, it appears there's a new "Riot Client" on my system. How do I get rid of it and go back to using the League of Legend client only?

Because I'm telling you, that thing looks AWFUL! And it's not like you guys make any other games, so I don't know why a client for the company when it only acts as a LoL launcher regardless...

ONI BB10/9/2019, 3:25:49 AM3 votes

not sure if this is the right place seems clash once again broke something with AT&T isp again ping is about 80-90ms higher than normal.

Nov 23rd10/9/2019, 2:11:24 PM3 votes

Banning me for 14 days for inting in normals what is this kind of ban system you have just tell

VinnieVega10/9/2019, 9:15:08 PM2 votes

Dear Riot rep, i'm begging you with this one.

There needs to be a review of the reception of the "quest" notification that was added a couple patches back to Corki when his Package becomes available. I have spoken to many other players of the champion online and never heard a single positive reaction to it. Obviously this change was intended to help people who have never played the champ before, but where is the precedent for this? - No other champ has instructions on how to use their kit show up on the middle of their screen in game.

With there being no way to disable this, and the size and intrusiveness of the message, there REALLY NEEDS to be a review about how this change was received. I've been posting about it for months and no rioter has addressed this simple complaint.

Aatrox Airlines10/13/2019, 2:21:39 PM2 votes

Automated Monitoring notices Reconnect Spikes. (9/29, ~90 minutes) Automated monitoring notices game reconnects are spiking. Investigations from network teams identify a networking card issue on a specific server. Network engineers properly route traffic away from the failed network card, and a scheduled replacement task is created for the next time that server case is open for maintenance.

How does having one less server impact the system?

JayBirdAdidas10/10/2019, 8:22:19 PM2 votes

I don't know about anyone else, but this new client update is really irritating. Half the time it freezes upon booting up, and the other half it tries to install updates and freezes. The computer I'm using doesn't have any problems with anything else, but I'd like to know what other people think.

Mmerci10/18/2019, 1:02:47 AM1 votes

Seems, it's not about only oveloading servers, think it's more(( And that all - this new HARD engine? U write code over old spagetti code, and that and that, server calculate this with calculator system and this another...calculate with tape-line...It's may came by 9:14 patch time, and all this bugs are flying over codes, cause why minion stacking? - it's 98% new geometry patches of minion waves

Blame the Junglé10/16/2019, 5:46:27 AM1 votes

Hi Riot, could you please also have a remake system for ARAM too? If possible, could you have the option to pop up after a certain amount of time the player is AFK instead of having to type /remake.

Flemman10/8/2019, 12:44:09 AM1 votes

Were the match history failing to load and the mastery bug (where you get no mastery point or grade after a game) related? If it's the case, is there a chance for the player to get back the point/M token they missed because of that bug or are they lost forever?

Tol10/10/2019, 11:51:29 PM1 votes

I see this message pop up and want to ask where to I have to submit a ticket to in regards to this?

message: "We're having trouble speaking to some League servers. If this problem persists, please reach out to player support error code 1B". JarvanIV

almaraghi99910/11/2019, 1:54:03 PM1 votes

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beppedessi10/12/2019, 5:00:21 PM1 votes

Hi, I found this solution to fix the Mic issue with MacOS https://www.reddit.com/r/leagueoflegends/comments/ay9o4s/how_to_fix_voice_chat_in_macos_mojave/ and it works for me!

jgillcs10/14/2019, 6:53:32 PM1 votes

Situation: Fiance received a permanent ban for 3rd party software.

Issue: She has never installed 3rd party software and her ticket has been open for 3-4 hours with no response.

I have played this game since launch and am quite surprised that she caught a ban hammer when she has never installed 3rd party software. She doesn't even know what 3rd party software is. I am having her run a malwarebytes scan to be safe but I can guarantee it won't find anything as the only thing she does on the Darn thing is play league and coupon.

Update: scan completed 0 threats detected.

I'm unsure if riot had an issue this morning but there was no warning and once again no 3rd party software installed.

Help us please Riot!

omar171810/18/2019, 11:36:58 PM

Hi, I am just a young man, but his imagination is broad and I love games and stories and I know that the success of this game and the continuation of stories has a great role in the continuation of this besides many things my shortcut

almaraghi99910/11/2019, 1:44:36 PM

I have a great skins and it will work 100% not even joking About Warring kingdoms skins Master Yi Yasuo Qiyana Darius Well if you care about it you can communicate to me. Instagram: almaraghi_550 Discord: almaraghi999