Boards›Live Incident Breakdown

The Good, The Bad, and the League: 9/5 - 9/18

RiotRiot Morgageddon·9/23/2019, 9:13:32 PM·1 votes·92,911 views

Your semi-weekly dose of server problem-os, NA League news, and other! (Delayed a few days because life happened)

Worlds group stages have just been drawn, there’s a free TFT capsule with Twitch Prime, some updates to peering may help lower ping for some players, and final tweaks for 9.19 are on PBE.

Follow-Ups:

  • Mac voice still not working properly (Bug grouped with other Mac bugs)

Ongoing

  • ** None **

**Server Stuff: **

  • Backup databases unable to backup(9/10, ~80 minutes) Automated alerting notifies the NOC that ping loss is high on a backup database. A technician on site uncovers that the physical host is down. A brief diagnostic of the chassis points to a bad power supply. The technician replaces the bad power supply, drains a backup battery supply, then reboots the backup successfully.

  • Leagues error causes players to be unable to join Clash testing(9/16, ~37 minutes) A change to networking routes causes programs to send data to the wrong location. Because of this, players would be unable to join Clash tournaments (due to the request ending up in a black hole of nothingness). Fixing the network route enables players to connect to Clash tournaments properly.

  • Ranked not enabled after maintenance window(9/18, ~29 minutes) Maintenance is completed early in the morning. However, implementer of various checklist items did not fully complete the checklist (forgot to re-enable ranked queues). The error was noticed shortly after completion, a quick oops caused by human error.

  • Twitch Prime promo in store leads to 404 error (9/18, ~2 hours) Banner was changed in the League client pointing to the Twitch Prime promo. The NOC is notified that clicking on the promotion leads to nowhere. NOC alerts the proper team, which shows the banner was put up too early. Banner is later enabled at proper time when link works again.

**Game Stuff: **

  • Micropatch causes game to end in error(9/11, ~4 hours) A micropatch for TFT goes out, and automated monitoring doesn’t trigger for several hours (alarm finally activated when the level was high enough). NOC manually kills all bad ghost games, and investigation shows the micropatch caused the freezing.

Morgageddon

24 Comments

PaladinNO9/28/2019, 5:35:36 PM2 votes

I have a question regarding Clash: I trust prior purchased tickets are still registered and possible to use for increased rewards?

I spent 11340 BE on 12 tickets last year, but never got to use them because of all the cancellations.

EDIT: Can confirm the prior purchased tickets are still there.

EATARI9/28/2019, 7:06:44 PM2 votes

Has Apple responded to help with the Mac Voice Chat bug?

AIQ9/23/2019, 9:25:18 PM1 votes

Would your team know anything about this?

After I play a game of TFT and switch to Normal league ARAM/Norms/Ranked I experience random spikes of FPS drops until I restart my PC.

I can play as much SR/HB as I want and as much TFT as I want, I can go from SR to TFT with no issues, but when I go from TFT to SR I experience heavy frame loss. I restarted mid game and the issue went away.

I looked though my PC to see if my memory or some device was not performing up to spec, nothing was immediately noticeable. Before TFT I had just upgraded my PC with a new SSD and extra memory, my computer was functioning 100% better.

Now that I play TFT a bit more then before, and they have gotten much worse, I've noticed these spikes more and have only pinned it down to TFT any other symptoms I have not been able to deduce.

I was considering a fresh install to see how that goes. Thoughts?

MrFawknSunshine9/24/2019, 12:41:11 AM1 votes

ok so if i let my pc time out or put in sleep mode while the client is open. the next time i open /start my pc i can not get the client to open. i have to restart the pc. this has happen for about a month now. i have windows 10 and a newer pc.

also when i do exit the client and close it i get a bug splat error.

Star Delta9/30/2019, 11:23:31 PM1 votes

https://boards.euw.leagueoflegends.com/en/c/help-support-en/Nw4qQbwy-championship-ashe-golden-chroma-icon this is "the league" I have spent nearly 2k gbp on league over the course of 4 years and this is how I and many others are repayed.

Kotanna10/7/2019, 3:36:42 AM1 votes

Do you have any update on the transfers?