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Account stolen PLS HELP

kaubojbr1·5/24/2019, 6:37:09 PM·33 votes·10,825 views

Hey, so guys few months when Apex was realized I stopped playing lol at all, idk I wasn't if mode for lol .. like 1 month ago I tried to log in on my lol account and it failed it was saying incorrect password while I had my lol account log in info on my notepad http://prntscr.com/nsxj1l http://prntscr.com/nsxkc7 so I knew I did not change it, I went online to check if someone is playing on my acc and I couldn't find it at all as u can see : like it doesn't exist https://www.leagueofgraphs.com/summoner/euw/mycmanindiana and I couldn't log in on lol site too, I was like fk it dog company and went back playing Apex... but now I I don't know nostalgia hit me and I want to play lol again. so I contacted riot support and I was sure 200% that I gonna get my account back cuz I did nothing wrong!! I swear in my family! but they responded me with this: http://prntscr.com/nsxot1 .

Account had a lot of skins and champions.. I even remember buying plusfire ezreal and few more skins with birthday money 2013...I would never flame and I think I got chat restrictions like 5 years ago last time when ppl used to get 2k chat restricted games, I don't remember date.

" We have investigated your case thoroughly and we didn't find any sign of unauthorized access, which means that we won’t be able to remove the suspension on your account." this is just impossible in any way.
this is my IP address : http://prntscr.com/nsxtg4 I m calling riot to put IP address that my account had last months of playing and prove to all of us that its same as mien not some random Indonesian address. if its mine, that I m sure its not, u can post it so everyone can see. "You’re responsible for keeping your account & credentials safe. Even if the actions on your account were performed by someone else, our stance won’t change as the security of your account is your responsibility." I sear in my life and life of my family I never gave my acc info to anyone, so how that can be on my back ? what I did wrong?

I cant even log on my own account but I got perma ban for flaming on that account, I don't even know name, my account name but " I flamed" ……. All I have for now is my username for log in and original email with all messages from riot -http://prntscr.com/nsy06a

I explained to riot but it looks like they don't even read it and I feel like i got message from bot, not person .

7 Comments

Hvsao5/24/2019, 6:59:59 PM12 votes

Make another support ticket. Ask for a human, instead of a bot. It appears that Riot is bogged down in terms of support cause it took them 48 hours to respond to one of my support tickets on my main account.

B0N3 SPL1NT3RS5/24/2019, 6:45:37 PM9 votes

You're being fed boilerplate text that has no personal touch. Speak to an adult in charge and be persistent.

Schoenberg5/24/2019, 7:53:46 PM6 votes

Upvotes won't help your case. Contact Riot support again and ask for a human.

14daysuspensionk5/24/2019, 7:47:31 PM4 votes

I love how Riot doesn't give innocent people their accounts back.

Great support system Riot. I don't even care about how unbalanced the games gameplay is. People really need to start getting Riot to fix their support team.

kaubojbr15/25/2019, 11:38:33 AM3 votes

After asking for account infos I got this: http://prntscr.com/nt608a , http://prntscr.com/nt60qg so I need to wait 30 days :) and to be able to submit a ticket u must LOG IN :) this company is just awesome..

mack91125/25/2019, 9:00:42 AM1 votes

But how does anybody know you are telling the truth.